Gold's Gym

I have pulled the account up and have attached the contact history for you to reviewIt looks like the account holder is actually *** *** and not ***. The cancel policy is the same for every memberFrom the notes and ***’s statement they were advised of cancel policy not only
during the phone conversation but also when we reached out to them regarding a past due balanceThe member stated he was aware of the balance and would handle at the club. On May 13th the account was canceled after *** came into the club and completed the cancel formThis only leaves the past due balance left unpaidAt that time *** came in I handled the cancel personally I again made *** aware of the past due balance and he stated that he could not pay at this time but would be back to take care of it. I understand that the member is not satisfied with the process but the complaint file to the Revdex.com was not made by an account holder and owes nothing to us, *** *** is account holderBased on this and the fact that we have documented every attempt to communicate the process and the membership agreements terms I would request that we have the complaint satisfiedWe pride ourselves in customer service and clarity with terms and would like to keep our record cleanWe have membership agreements in black and white so that we none of our terms can we misunderstood. If you have any further questions I will gladly respond to any email/phone calls. I have attached both the membership agreement and the contact history for this account to clear up an alleged errors on our partThank you

Good Morning this issue has been resolvedThis member had previously been set up on a payment plan per her request so her billing was set up to exclude so we did not try to draft her except for the scheduled payments that she arrangedOnce the account is set up on exclude we do not reach out to
those members as they are set up on a payment plan with us alreadyHowever we did reach out to this member so she would not go to collections which is why it was pulled from the batchThis member did bring her account current for the past due amountI did an immediate cancellation for her with no payment after March waiving her April payment

I do not agree with the statements made by Ms Glaeser As you can see from the attachments, she did in fact sign her contracts, she supplied a local address as well as an address in Staunton VA We always give the member the contracts so they can review them after they leave, if Ms
*** did not take hers with her, I cannot do anything about that I believe Ms *** is attempting to defraud this company If she truely was living at a residence over miles from the facility, and wanted to be able to cxl at any time, we have memberships that are month to month, but they are a higher amount per month as the member is not committing to a contract term It does not make any business sence why we would give a member a dicounted rate for a term membership and they can cancel at any time Every out of town guest would sign up for a membership this way as they would get the lowest price and not have any commitment to pay. Against my better judgement I will allow Ms *** to cancel her contract but she must first be in good standing to do so She will have to pay any amounts that are past due on her membership contract as well as the $cancellation fee for both her membership contract as well as her Personal Trianing contract

HelloAccording to our records, member *** *** signed up at Gold's Gym on May 19, I also see record of *** calling *** Financial to cancel his membership on the 25th of MayI do not see record of any money back guarantee on his contractThe only guarantee we set forth is a Day Cancel
unless otherwise notedTherefore, Mr *** was locked in to his contract at the point of attempted cancellation

Thank you for the email. We have processed a $refund per this members requestWe have also credited one month’s dues (7/30/2017). Member originally came in on 9/30/to join and didn’t have the funds to pay the amount in full. So he joined under month to month
agreementMember came back on 10/04/and paid $for upcoming dues to attempt to pay the balance off in full. Unfortunately a small balance of $was left outstanding and member was billed. Again, we refunded it and offered him one month free on his membership

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand a call to inquire about cancellation is not cancellationThe phone call was simply to inquire about how to go about canceling the membershipIf I was given accurate information, I would have given a 30-day noticeI am fine with paying any fees that I may be responsible forIt is unfortunate that I had to file a complaint with the Revdex.com just to get a response from management which I was told I would receive when I visited the gym on 2/3/to cancel my membershipI am requesting a breakdown of the charges to my credit card for January ($***), and March ($***)Can you explain which portion of the charge was for the membership fee and which portion of the charge was for the late fees? The monthly membership fee was $*** and I was told that my last charge would be $*** on 2/20/Can you also provide an explanation for that? Lastly, I would greatly appreciate a confirmation that my cancellation was properly processed so that I will not have to have further interaction with Gold's Gym - *** ***Thanks.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a problem with the way you all conduct business because the payment was taken out of my account on a day that I did not authorize and since I did not authorize it that's makes the actions you took illegalThe supervisor I spoke to said they have a 're-run system' that runs my card on different daysWhen I tried to bring up the fact that that is illegal and threatened to bring my lawyer Into this situation, he tried to rephrase and said that the contract states that golds gym may, upon written notice, change my monthly due dateAnd I also confirmed that when looking over the contract myselfBut I never received a written notice and *** never said they attempted to send one out. From my understanding the payment didn't process and I had until the next due date to bring the balance up to date, but before I could pay the late balance it was taken out if my account without my acknowledgementThis also happened before but I didn't think anything of it because I was informed the payment had processed the same day that I had called to make the payment over the phone
Regards,
***

Hello,I would like to cancel my complaint filed on 12/I was able to get our issue solved by working with the promotional company directly.Thanks!

A refund check has been processed and mailed in the amount that pertains to our membership agreement and my initial response to the complaint

We apologize for any inconvenience during the time it has taken to resolve this issue and the miscommunication between us and our billing companyThe membership for *** *** has indeed been cancelled with Gold's Gym South Boston.Please contact the club with any additional questionsThank you!
And again, we are very sorry for the complications

Attached please find the email exchange between myself and *** *** (she is listed in the complaint as *** * ***, but in our records and membership system as *** ***).In addition to failing to meet our cancelation requirements, she only took issue with the means by
which we accept cancelation requests (in writing in person or via US Mail) after she realized we'd never received her notification (which she either never sent, or the post office misplaced - she failed to register the letter allowing us to track it). Further, she never made any attempt other than email to contact the club, and waited several months to address her alleged attempt to cancelOnce the issue was brought to my attention, I canceled her membership immediatelyAny responsibility for payments made prior to that time falls squarely on Ms. *** and her failure to address the missing cancelation request. We will not be refunding any monies as she failed to meet the requirements for cancelation as outlined in her signed membership agreement

Kevin from golds gym called stated mr*** isn't a member at his location

After reviewing the membership and personal training documents, it seems as your wife indeed signed up for personal training and not you. Since she is liable for the personal training payments, you are correct in that it should not prevent you from cancelling your membershipYou requested
cancellation on 9/16/17, so we can backdate your day notice to that date and cancel out your membership with no further payments

I was working out and minding my own business when a gym member came up to me and attacked my physical attributes, calling me fat, worthless, and even went to the extent of telling me to go starve myself and to learn how to use a treadmillI went and told the manager and was told that if it happens again to come talk to themThis is a toxic gym that has no professional attributes to it whatsoeverIt is a waste of moneyManagement is awfulThey take no responsibility for what goes on within their gym and do NOT hold their members accountable for their actions

Revdex.com:
Months ago I wrote the Revdex.com about the machines at the gym, they said they would contact me for resolution (they the gym) I have yet to hear from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As requested in my complaint, I need Gold's Gym to confirm that they have not reported this as a bad debt to any credit reporting agencyIf it has been reported, I need confirmation that this has been corrected. Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Thank you for your kind help.Regards,
*** ***

I'm not sure who Tracy is but she wasn’t even there or I didn’t talk to her the day of the incidentThe police was called because they (Eric) and (Maria) were clearly not listening to the real issue and they got mad when I said, "Obviously you all can’t do anything for me so I have to go above youWho is over you all?” Eric jumped to defense as he did the moment he sat down and wanted to know why I wanted to go over them and that it was nothing they could doI stated well, I know it’s someone over you and he tried to tell me I didn’t need to talk to anyone so yes, I got upset I continuously told them I did not want to talk to them and I wanted to talk to there boss and I wanted the number to their boss and he gave me the number to the collections agency and to the cancellation servicesSo did I get mad? Yes didThe police was called because I said I was not leaving until I got the number to their supervisorsWhen the police arrived I was standing at the front deskNo one was touched no one was hurt, they just wanted me gone because they didn’t have an answer to give me and they were dead wrongThe manager asked me to step into her office, No yelling and no screamingI asked, can I shut the door because I am upset and I don't want anyone to hear about this horrible serviceShe replied, "No but you can sit down!” I said, "Excuse me, thanks for the offer but no I’ll rather stand” and she said "Well, I'm not talking to you!” I said that's fine because there’s someone over you too and she said, "I'm the boss” I laughed and I said know your notShe then told me to leave again," I said no, I want the number to the man who runs the place and she said I’m going to call the policeI said, “Call them I haven't committed any crime, your mad because I want to talk to the head person of the companyShe sat there at her desk and called the police and acted as if she was being touredI walked away and WAITED for the policeWhen he got there we had a civilized conversation Eric said, "You have a problem, handle it with the Revdex.com” and I said, “I sure will” and walked out!I was not thrown out no nothingSo please, don’t act as if it was an uproar because it wasn’tYa’ll were wrong so own it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I spoke with the Manager *** whom is no longer with Golds Gym about my original Problem with them when they opened a Personal trainer account under my husband's name and mine when it was alway just myself signing up for a personal trainer and both of us signing up for a membershipafter a year of dealing with it they finally reversed it which just was resolved in augustAt that time while speaking with *** he advised me he would renew my membership with my trainer for dlrs a month I declined and advised him we would be cancelling everything instead and taking our business elsewhere he said ok not a problem he understands we advised him we appreciate his effort on finally getting it all reaolvedHe said he would make sure it's all finalized and make sure our membership is cancelled.
Regards,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, the decline of a member's draft will result in a $NSF feeYour and biweekly membership drafts came back declined and as a
result, two NSF fees were added to your accountA courtesy call notifying you of your balance was made on 06.16.14, you paid for your membership dues (minus decline fees) on and were notified on that you wold be denied access to the gym until your remaining balance was paidOn 06.23.14, you called member services in regards to the balance on your account and were informed that the only way the fees could be waived was if you provided proof from your bank that your card information was compromisedYou then submitted a cancel request on and were notified once again, that your past due balance must be paid in full before we could process your request and that bank proof was needed to remove the feesThe other fees on your account are attributed to our RGF fee which is a standard charge that occurs annually and is outlined in your contractAs of now, your account has a current past due balance of $(two $NSF fees, RGF fee, and membership dues which also came back declined)If you can provide proof that your card information was compromised, we will waive your NSF fees and you will only be responsible for your membership dues and RGF fee
Sincerely,
Gold's Gym Fitness Alliance, LLC