Gold's Gym

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12329335, and find that this resolution is satisfactory to meI received the check in the mail yesterdayThank you for your help getting this resolved.
Sincerely,
*** ***

We received a notice of complaint dated February 20, 2015.Mr *** did send an email request to cancel his account, but did not make any mention of cancelling his wife's accountHis account was canceled in accordance with our policies.| reached out to Mr *** yesterdayUpon further
review of his account, I learned that the member had two accounts with us, one for his personal membership and one for his wife.I have canceled her account effective immediately and have refunded her February dues payment as a Courtesy to the memberAn email confirmation has been sent to him notifying him of the refund.Please contact me if you have any questions or require any additional informationI can be reached at ***Regards,Michaela C***Administrator

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My name is *** *** and I am the owner of the Gold's Gym In *** I have received the complain with the ID listed in the subject field of this email I am attaching the information we sent to *** *** February 3rd It shows the check for her refund was indeed sent but to the address she gave on her original contract that she chose to cancel in the day period allowed by the state We followed the procedure outlined in our contract and sent her refund To this date that check has not been cashed Should ** *** wish us to reissue the check we need a correct address to send a new check as well as we will have to pass on the $stop payment fee
Please respond with ** *** decision and we will process accordingly
Thank you,
*** ***
*** *** ***

Hi ***-
I have confirmed that Mr *** received a
full refund of $Thank you again for your patience during this process!

Not a problemYou had a late fee of $*** and a service charge of $** added to the last payments. I will refund you those as we do not as them, our billing company does that. The last payment of $** is for the annual on the 20th of February. I hope this helps. You can expect a refund of the $** within the next 3-days

I would like to have this resolved in an amicable way as it is not our goal for our member's to fall into collectionsWe do not benefit from this in any way; this is why every attempt is made to contact the member to prevent this from happening and as records indicate on ***'s account in our system, we made those attempts.My conversation with *** was not meant to be threateningIt was meant to be preventative and state the reality of the situation and make her aware she would be turned over to a collections company if she did not take the proper steps•Unfortunately, *** never came into the club when we talked to her in May where this could have been completely prevented and the situation continued to escalate.With that said, I would like to work through this with ***, however, that will require her cooperationIf she is willing to handle this togetherI can have the account pulled from the collections company waive any late fees and workout a payment for the amount of $to be collected and the account closed out.Chris S General Manage

This guest's license was accidently given to the wrong guest leaving the gym. That guest was called at home, she checked her purse and did, indeed have the incorrect license and was bringing it back to the gym the next day and picking up her correct license. This information was relayed
to Ms *** by phone that same afternoon. Ms *** called that next morning and was informed it was being returned in the evening. The license is at the gym and not retrieved yet by Ms ***. Golds Gym did immediately reimburse her for the replacement of her license before we discovered it was found. We do not feel there is anything further we can do in this matter. We regret that this mistake occurred but did all we could to recover it and it was recovered

I have looked in our system for any combination of names I could find, but I cannot find a *** *** at all in our membership recordsSince we do not and have never sold “lifetime contract” as she refers to, I think she is either very misinformed or I am now wondering if this is for a
different gym altogether? She also listed her salesperson as Maria and we do not have a Maria working hereI went ahead and tried to call her evening number and the voicemail said it was for another person with the last name of ***I then tried to call the daytime number and it said the person could not accept calls at this time. I’m not sure what is going on but could use your help in getting to the bottom of it as we are always happy to help our members no matter what their situation and have a very good track record of doing so over years. Unless she is using a different name or maiden name, etc., I can’t seem to find her as a member here or contact her using her phone numbers. Would you be able to help figure this out so we can see if she is indeed a member and if so, we can certainly look into her situation and try to find out if we can help her further?

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedUpon further review of your account, we show no record of you having submitted a request to cancel your personal training membershipIf the trainer had informed you that you may cancel your membership at anytime, you would have still needed to submit this requestYou never submitted a cancellation request and your account then fell delinquent in JulyWe attempted to notify you on several occasions of your past due balance and it wasn't until these notifications went unanswered and your account had remained delinquent for months that you were transferred to collectionsThe balance you owe our facility is based on your past due balance and any additional fees that have been added due to your transfer to collectionsGiven that a cancellation request was never submitted and we also attempted to contact you about the status of your account, the matter must now be addressed with *** ***.Sincerely,Gold's Gym Fitness Alliance, LLC

[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received a refund from Gold's Gym
Regards,
*** ***

***,It appears there was a misunderstanding on our side when you were speaking with our billing manager You are not the signatory on the membership and will not be held accountable for the balance I have already put forward the appropriate steps with our billing company and
collections agency to take your name off as the responsible party Our sincerest apologies for that interaction! Our General Manager will be in touch in the next few days to ensure that this matter has been handled

I keep asking Gold's Gym about my refund that they still have not yet to refuned to me
When I signed up with Gold's Gym I was advised that all the fee's will be waived due to the promotion that was going on,come to find out the gentleman that signed me up advised me that there was an system error and all my info was lost the gym been open for about a month nowThey finally caught up with me and I signed back up and the gentlman again advised me that everthing would be waived which was not they charge my CC that Friday and I told them what happen and they said that I sould have my money back within a week yet I still have not received a credit back for I called customer service that was no help at all bad customer service and no notes were put on my fileI feel like that I have been lied to and my dollars is nothing I need a credit back to my acct and an apology from the customer service rep

I will immediately cancel membership and reply to consumer with copies forwarded to Revdex.com

This member was given a refund of locker dues, a credit on her payments and an adjustment to her rate to compensate for unfortunate occurrence. We posted a sign for one month prior to cleaning out lockers, then held all belongings for anyone who had their locks removed, to be able to give them
their belongings. Golds Gym went above and beyond to correct this situation. Unfortunately, this member is in a contract that she wants to cancel now due to her desire to go to another gym. That has nothing to do with the locker issue. The contract value has been stated to her if she wants to end the membership. The complaint here should not be with this gym's policy when the other gym at Hopkins Road actually gave her erroneous information about joining their facility. It is unfortunate as well, that they were not prepared to accurately state correct policy to this potential member

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed agreements, a member must submit a request to cancel their membership to member services days prior to their next draft in order to avoid additional
paymentWe show no record of you having submitted a request to cancel to member servicesIf you can provide proof that you did indeed submit your request to member services (as cancellation request are not accepted at the gym level) we can then take action with your account
Sincerely,
Gold's Gym Fitness Alliance, LLC

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

The account in question for *** *** has been cancelled.No further payments are due

Revdex.com spoke with the general manager, Thomas ***, who stated that there was an issue with the billing of the account, and confirmed that there was a remaining credit on the customer's account from a previous credit of $on 7/29/He stated that there was a glitch in the system, which he
apologized for, and also stated that unfortunately front desk personnel does not have the account information and is not able to answer questions about billingHe also stated that an additional credit was added to the account for the charge that was made in error, and that the current credit on the account is $60.57, and that the customer will not be charged for membership dues until January