Gold's Gym

Hi ***-
I have confirmed that Mr *** received a
full refund of $Thank you again for your patience during this process!

Dear Mr***,We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member must pay a $cancellation if they cancel their membership prior to six full months of enrollmentThere are no notes in your account
stating otherwise and this policy is never waived for membersYou sent an email request on stating that you would like to cancel your membership. per our day notice policy, your final draft was set for and you were also charged the $cancellation feeA confirmation email was then sent to inform you that your request had been processed. Due to the fact that these terms and conditions are outlined in your signed contract, we are unable to offer you a refund at this time.Sincerely,Gold's Gym Fitness Alliance, LLC

*** *** *** ***
*** *** *** *** *** ** *** **
*** *** ** ***
*** ***The has been returned to my account however I have not received any communication from the company.thank you

The majority of our memberships are month to month memberships and may be cancelled by simply giving us a day written notice Unfortunately this member forgot that she needed to give us a day notice and was surprised when that was required of her Again the majority of our
memberships, like this one, are month to month and simply must give us a day notice Any payments due within that days must be paid There is no hidden cancellation fee or anything else For this member it appeared to be bad timing because her annual fee was due the same month that she cancelled We only charge our annual fee once a year and she unfortunately canceled in the month it was due To her it may have seemed like she was charged more but it was simply what was due on her membership that month We try very hard to be transparent and open with our members The annual fee is written prominently on the front of the contract and should not be a surprise for our members

I am confused on the issue at hand Yes the complaint is from a member that has been with the facility for four years, but she and her husband have now cancelled Their son did sign up for a month agreement July past summer He did not mention that any family member was a member
of the facility and we had no way of knowing We are under no obligation to do anything However I have agreed to let them transfer their sons membership to their daughter The transfer will only be allowed with the same terms of the current contract the son (***) agreed to when he signed his contract in July.Thank you,Kevin G***

I keep asking Gold's Gym about my refund that they still have not yet to refuned to me
When I signed up with Gold's Gym I was advised that all the fee's will be waived due to the promotion that was going on,come to find out the gentleman that signed me up advised me that there was an system error and all my info was lost the gym been open for about a month nowThey finally caught up with me and I signed back up and the gentlman again advised me that everthing would be waived which was not they charge my CC that Friday and I told them what happen and they said that I sould have my money back within a week yet I still have not received a credit back for I called customer service that was no help at all bad customer service and no notes were put on my fileI feel like that I have been lied to and my dollars is nothing I need a credit back to my acct and an apology from the customer service rep

I would like to have this resolved in an amicable way as it is not our goal for our member's to fall into collectionsWe do not benefit from this in any way; this is why every attempt is made to contact the member to prevent this from happening and as records indicate on ***'s account in our system, we made those attempts.My conversation with *** was not meant to be threateningIt was meant to be preventative and state the reality of the situation and make her aware she would be turned over to a collections company if she did not take the proper steps•Unfortunately, *** never came into the club when we talked to her in May where this could have been completely prevented and the situation continued to escalate.With that said, I would like to work through this with ***, however, that will require her cooperationIf she is willing to handle this togetherI can have the account pulled from the collections company waive any late fees and workout a payment for the amount of $to be collected and the account closed out.Chris S General Manage

This member was given a refund of locker dues, a credit on her payments and an adjustment to her rate to compensate for unfortunate occurrence. We posted a sign for one month prior to cleaning out lockers, then held all belongings for anyone who had their locks removed, to be able to give them
their belongings. Golds Gym went above and beyond to correct this situation. Unfortunately, this member is in a contract that she wants to cancel now due to her desire to go to another gym. That has nothing to do with the locker issue. The contract value has been stated to her if she wants to end the membership. The complaint here should not be with this gym's policy when the other gym at Hopkins Road actually gave her erroneous information about joining their facility. It is unfortunate as well, that they were not prepared to accurately state correct policy to this potential member

***,It appears there was a misunderstanding on our side when you were speaking with our billing manager You are not the signatory on the membership and will not be held accountable for the balance I have already put forward the appropriate steps with our billing company and
collections agency to take your name off as the responsible party Our sincerest apologies for that interaction! Our General Manager will be in touch in the next few days to ensure that this matter has been handled

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received a refund from Gold's Gym
Regards,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed agreements, a member must submit a request to cancel their membership to member services days prior to their next draft in order to avoid additional
paymentWe show no record of you having submitted a request to cancel to member servicesIf you can provide proof that you did indeed submit your request to member services (as cancellation request are not accepted at the gym level) we can then take action with your account
Sincerely,
Gold's Gym Fitness Alliance, LLC

I have looked in our system for any combination of names I could find, but I cannot find a *** *** at all in our membership recordsSince we do not and have never sold “lifetime contract” as she refers to, I think she is either very misinformed or I am now wondering if this is for a
different gym altogether? She also listed her salesperson as Maria and we do not have a Maria working hereI went ahead and tried to call her evening number and the voicemail said it was for another person with the last name of ***I then tried to call the daytime number and it said the person could not accept calls at this time. I’m not sure what is going on but could use your help in getting to the bottom of it as we are always happy to help our members no matter what their situation and have a very good track record of doing so over years. Unless she is using a different name or maiden name, etc., I can’t seem to find her as a member here or contact her using her phone numbers. Would you be able to help figure this out so we can see if she is indeed a member and if so, we can certainly look into her situation and try to find out if we can help her further?

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedUpon further review of your account, we show no record of you having submitted a request to cancel your personal training membershipIf the trainer had informed you that you may cancel your membership at anytime, you would have still needed to submit this requestYou never submitted a cancellation request and your account then fell delinquent in JulyWe attempted to notify you on several occasions of your past due balance and it wasn't until these notifications went unanswered and your account had remained delinquent for months that you were transferred to collectionsThe balance you owe our facility is based on your past due balance and any additional fees that have been added due to your transfer to collectionsGiven that a cancellation request was never submitted and we also attempted to contact you about the status of your account, the matter must now be addressed with *** ***.Sincerely,Gold's Gym Fitness Alliance, LLC

This guest's license was accidently given to the wrong guest leaving the gym. That guest was called at home, she checked her purse and did, indeed have the incorrect license and was bringing it back to the gym the next day and picking up her correct license. This information was relayed
to Ms *** by phone that same afternoon. Ms *** called that next morning and was informed it was being returned in the evening. The license is at the gym and not retrieved yet by Ms ***. Golds Gym did immediately reimburse her for the replacement of her license before we discovered it was found. We do not feel there is anything further we can do in this matter. We regret that this mistake occurred but did all we could to recover it and it was recovered

I will immediately cancel membership and reply to consumer with copies forwarded to Revdex.com

The account in question for *** *** has been cancelled.No further payments are due

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We worked with Ms*** in the past. We made concessions, worked with her to get her out of collections and start back with us.This current issue did start with her acknowledging that she failed to tell us the night before when she herself was poked by a cable that was slightly
frayed. It went downhill from there.She has been aggressive towards the staff at the club. She has let everyone and anyone know how she feels. I am sorry we have failed her. She has nothing good to say about us and that never makes me feel good. Our position stands, her membership has been cancelled and will remain so.I wish her the best