Gold's Gym

*** *** signed up on June 7, for a month couple membership. There were lines to be signed and are signed by this member in their contract. Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is
fulfilled, pool addendum and credit card signature. At this time, there is no reason to break or cancel this contract. Members have full written agreement as well. They had days to read it fully and object or cancel. Member also came to club and stated to Wendy W***, that she had somewhere else "free" to workout and that was her reason for desiring to cancelThat is not a legitimate reason either to break contract.Lynn B***GM

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10761055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no records of any of these phone calls until the one made on 8/ I would have paid it earlier if they actually contacted meGolds Gym should make it protocol to get updated information when a customer is discontinuing service with them for future billing For me to consider this resolved, I need clarification from Golds Gym that they never reported this incident to the Credit Agencies If they did, they need to inform the Credit Agencies that the account has been paid and is satisfactory It was unclear how he worded it that "the later payment has not been reported to Credit Agencies"Thank you
Regards,
*** ***

*** *** is correct, we double billed her account twice for the month of August Our 3rd party billing company *** *** had a glitch with batching out monthly dues for several members of our membership base, and have refunded said members as of this morning August 25th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I would like to have address to send check

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gym is making up a complete lie!!!! I specifically said my boyfriend was the one who pked his finger on the frayed equipmentThe phone calls are recorded and please PLEASE listen to it. I have already heard rumors of *** their regional manager has done nothing about this situation. They are really good friends and that is whats wrong with this company. I have witnesses and that were there when this happenedI didnt pk anythingI specifically wrote that I said something about the incident in regards to my boyfriend and was very nice about it. They have been coarse towards me and him since he quit his job because of how badly they treated him and how uncomfortable he felt when the general manager *** asked him to personally come to her home. I think this is very comical that they are getting away with this, They have had two employees quit since this has happened and are harassing other members trying to retrieve personal information. They called and said both mine and my boyfriends memberships were going to be cancelled because we are so unhappy about our gymThat was a lie and in the phone conversation and I can give you the date and time when it was made. *** was caught in three liesIf I had ever threatened an employeecommon sense says my membership would have been cancelled a long time ago. I think its dirty how they are running this gym doing whatever they want and having people like *** who is the regional manager sticking up for them because they are buddy buddy with each other. I have plenty others who would love to complain about the management. Our money STILL hasnt been refundedWorking out is my life and is part of my medical reasons why I have to work out and no money to start a new membership. This is absurd and completely uncalled for because they think they control whatever they want. Again, something needs to be done and obviously I have my case now in WRITING that she LIED saying it was me that pked my finger when I specifically stated it was my boyfriend. Thank you

To whom this may concern,This letter is in response to *** *** complaint from *** ***.*** *** came in on March 28th wishing to cancel her membership due to the fact she was getting a free membership from *** *** with her Volleyball teamOnce I pulled her up in the system and
got all her informationI noticed that she had a PEA membership(attached is her signed copy of the agreement) which is a year agreement making her obligation date 1-31-I explained to her that she was still well wiher year term and cannot cancel at this time but this is a membership that we normally do not sell at this location so let me send some emails out to see what I can do to help and see if I can get her taking care ofShe then stated that she had called and spoke to a women back in February and that they told her that she was out of termI asked her who she spoke with? She said she did not rememberI said I think you might have called a different location because we do not have any female employees that have the access to see your informationI showed her what her obligation date was in the system she said yea I see that but I don't careI said *** there is really nothing I can do to cancel you out at this moment she then stated that she would just cancel her credit card that is on filesaid *** you don't want to do that because if the account goes default the billing company will send it to collections and I don’t want to see that happen she said if that happens I will contact the Revdex.comI said *** I'm doing the very best I can to help you but I cannot cancel you out at this point but please fill free to do what you think you have to doShe then became very upset cutting me off at every word for about minutesI then said *** I guess I cannot help you at this point have a blessed dayShe then got up and walked out.Chad C***G.MGold's Gym Martinsburg

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedIt is standard procedure that a member must provide proof that their card information was compromised in order to reverse an NSF feeYour bank’s refusal to provide you with this proof is an issue that must be addressed with them, as this has never been problematic in the pastAny proof showing
that you were issued a new card from your bank will sufficeFurthermore, if you are still currently without a new card, future payment on your account may be made at the gymWe are unable to prevent your account from being drafted, so in that circumstance, you are able to pay for future dues at the gym in order to avoid fees. Once you have provided our gym will proof that your card information was compromised and you were issued a new card, your past fees will be reversed
Sincerely,
Gold's Gym Fitness Alliance, LLC

Complaint: ***
I am rejecting this response because: it's in bad business taste to charge a customer another yearly fee when they will not be using the membership for the next monthsTo put profits in front of customer service is poor tasteIt is more important to gain trust and understand when a uniformed customer that clearly doesn't feel like they were heard or cared aboutThat is when a business puts profits in front of serviceThat is your choice.
Sincerely,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member must pay a $cancellation fee if they cancel their membership within six months of enrollmentYou enrolled with our facility on
and continued to check in to the gym up until 10.02.14, on which date you called to cancel your membership and were informed of the $feeFurthermore, all members are given a day buyers right to cancel in which they may cancel their membership, no questions asked, within days of their enrollmentGiven the fact that you did not exercise this right to cancel and signed a contract with our gym, we can not waive your cancellation fee of $
Sincerely,
Gold's Gym Fitness Alliance, LLC

We received a notice of complaint dated February 20, 2015.Mr *** did send an email request to cancel his account, but did not make any mention of cancelling his wife's accountHis account was canceled in accordance with our policies.| reached out to Mr *** yesterdayUpon further
review of his account, I learned that the member had two accounts with us, one for his personal membership and one for his wife.I have canceled her account effective immediately and have refunded her February dues payment as a Courtesy to the memberAn email confirmation has been sent to him notifying him of the refund.Please contact me if you have any questions or require any additional informationI can be reached at ***Regards,Michaela C***Administrator

Hello, In response to case number ***: We sincerely apologize for any inconvenience and confusion with our membership and policies that occurred*** *** signed up for our Gold membership on 8/31/for a year agreementOur policy regarding all of our cancelations is a
day notice and a $cancelation fee for any member still in an agreementWe also only handle cancelations in the club or via direct e-mail with the General Manager of that particular facilityThere is a note from our billing department that they sent a letter on 4/4/to alert the member that there was an issue with the accountThey started calling 4/21/and leaving voicemails to advise the member of the issue againBased on non-response, the member was sent to collections on 7/16/I received an e-mail from *** *** on 8/12/regarding the issueI immediately took her and her husband out of collections, canceled the account and waived all late feesWe sincerely apologize for the confusion, and we resolved all issues with both accounts. Thank you, Megan A***General Manager

*** *** letter-spacing: normal">
My name is *** *** and I am the owner of the Gold's Gym In *** I have received the complain with the ID listed in the subject field of this email I am attaching the information we sent to *** *** February 3rd It shows the check for her refund was indeed sent but to the address she gave on her original contract that she chose to cancel in the day period allowed by the state We followed the procedure outlined in our contract and sent her refund To this date that check has not been cashed Should ** *** wish us to reissue the check we need a correct address to send a new check as well as we will have to pass on the $stop payment fee
Please respond with ** *** decision and we will process accordingly
Thank you,
*** ***
*** *** ***

I apologize for not getting back to you, as I thought the customer was supposed to let you know it had been resolvedI have made sure that *** account has been cancelled correctly, and there was no impact
on her credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12329335, and find that this resolution is satisfactory to meI received the check in the mail yesterdayThank you for your help getting this resolved.
Sincerely,
*** ***

Sent: Tuesday, January 23, 5:PMSubject: Case #*** I am writing in reference to case # *** for *** ***, since receiving the notice from Revdex.com I have contacted him and explained how our cancellation policy worksHe then told me that he would call me back to settle the
situation and have not heard from himThe membership that he is disputing is not his it was a membership that he opened for his wifeIf there is any other information you might need feel free to contact me through email. Christopher ***Gold’s Gym Harlingen

Not a problemYou had a late fee of $*** and a service charge of $** added to the last payments. I will refund you those as we do not as them, our billing company does that. The last payment of $** is for the annual on the 20th of February. I hope this helps. You can expect a refund of the $** within the next 3-days

I have reviewed the response made by the business in reference to complaint ID ***, I will looking forward to hearing what you can do for meHopefully we can get this resolved.
Regards,
*** ***

Im sorry to hear about your experience. I will take care of the situation immediatelyAnd refund your last payment as well as make sure the memberships are cancelled