Gold's Gym

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Upon speaking to Ms***, relative to her personal training transactions, it was resolved to discontinue payments from her account; although she has highly enjoyed her training experience with us and would consider rejoining in the future

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In June, my fiance was still charged for the membership. It would appear this has not been taken care of, as he is still being charged and has not been refunded. The proper documentation has been provided three times to this Gold's location, starting in January. The people that I have spoke with, both Chris and Wendy said that they would take care of things. It is not my responsibility as a guest at this gym to know who handles what. If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of. I would have no reason to think otherwiseIf the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed). This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of
Regards,
*** ***

As I have stated previously, we do not show any record of your cancellationsThe first contact we had from you was in JulyAt that time your account was past due and we do not cancel accounts that are past dueSince that time we have cancelled your membership and waived any amount that was past due

I provided updated card information prior to the billing process and prior to my due date!!! I can not predict my card information being stolen and make arrangements days prior! I resolved the issue as soon as I could and am not to blame for their slow system and incompetent staff!

This member did not follow our cancellation policy, as stated in the agreement. A call to inquire about cancellation Is not a cancellation. She requested late fees to be refunded however she was late on her payments due to her debit card being expired and she did not notify us.
Regardless of when she cancelled her membership our agreements state that the member will pay any dues within the next daysWe are simply following our procedure and the policys she agreed to when she joined. If you would like a copy of the agreement I can provide that. Thank you

This is part of my complaint.The complaint is against Richland WA Gold's GymI am no longer in the area for Gold's Gym and forgot to cancel membership for a gym I was not using anymore due to the issues mentioned in complaint, due to more important issues concerning moving my household and
changing/starting new job.That is complaint in part that I am being punished by Gold's Gym for having a bad memory and believe my counteroffer for settlement is more fair than their hidden costs and excessive penalty to close accounts hidden in their contracts.These were part of the class action suit brought against LA Fitness that I was a part of *** ***

I had filed a previous complaint about this gymthey have told me both in email and answered my complaint agreeing they will discontinue billing meand they have continued billed me both timesthis is not righti have told them I can not afford them to take any more money and they keep saying they will stop taking my money and keep doing sothey have taken over dollars from me all in the name of signing a free trial cancellation one day later than the contract said to , when greg smith told me to cancel on the next day, the day I cancelledthey just replied to my previous complaint saying they will not bill me but billed me DOUBLE the next day! I consider this fraud and extremely terrible customer servicethis is not rightso unjust. please return my money to me

Membership was cancelled and an extra month was incorrectly charged, member is being refundedThis has been resolved and the accounts have been cancelled

I was charged twice for my gold's gym membership which is $The company had also failed to honor my initial contract for $a month, $120, which is what I should be paying for my yearly membership, instead I was quoted $a year, at $a month, but ended up being charged a total of
$twice coming to a grand total of $I have left several messages with *** who is a supervisor at their corporate officeAfter a week she returned my call and told me that she had no records of payment or my prior contracts, she told me that she was not obligated to give me the contact information for the district manager of golds gym in Columbia, MOThis is despite the fact that I informed her that the manager at golds told me that there was nothing that I can doShe told me that she would not release any information and that she did not handle contracts and that she could not help meShe informed me that she did not know when I would get my refund for at least the *** reported that a cash refund could not be grantedShe also informed me that she had no previous records of a contract with golds gym, however, that does not make sense considering I have copies of all contracts and payment dates as well as receipts
Product_Or_Service: gym membership
Account_Number: ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have a problem with the way you all conduct business because the payment was taken out of my account on a day that I did not authorize and since I did not authorize it that's makes the actions you took illegalThe supervisor I spoke to said they have a 're-run system' that runs my card on different daysWhen I tried to bring up the fact that that is illegal and threatened to bring my lawyer Into this situation, he tried to rephrase and said that the contract states that golds gym may, upon written notice, change my monthly due dateAnd I also confirmed that when looking over the contract myselfBut I never received a written notice and *** never said they attempted to send one out.
From my understanding the payment didn't process and I had until the next due date to bring the balance up to date, but before I could pay the late balance it was taken out if my account without my acknowledgementThis also happened before but I didn't think anything of it because I was informed the payment had processed the same day that I had called to make the payment over the phone
Regards,
***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedWe have reviewed your account and have corrected the error made by member servicesAs of today, your past due balance has been waived and your account has been removed from collectionsYou will not
owe any future dues and all collection calls will cease and desist
Sincerely,
Gold's Gym Fitness Alliance, LLC

The Golds Gym in Culpeper, VA is spreading ungodly germs by using rags that are unsanitary with spray disenfectant bottlesRags are nasty wet used by multiple members over and over to clean after they use the equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, February 13, 11:AM Subject: Complaint ID: *** The propose that Gold’s Gym gave us did not satisfy us, because our letter was sent in April and they never answer us, they continue charging us all that time and now they want to charge us with a cancellation fee of USD. -- *** ***

9/10/14, Will send response ASAP

My husband and I have been going to Hot Shots for years and have always received the highest quality and honest care from Steve and his staff! They may not be the least expensive but you know that the job is done right the first time and that you can depend on them for the best possible maintenance and service! I give Hot Shots Automotive a five star rating everytime!

Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I did not have to cancel; at hour fitness it was a year to year renewal. If you look at the attachment from my last bill from hour fitness it says DON'T LOSE YOUR GREAT MEMBERSHIP, PAY BY THE DUE DATE. I got a statement every year from hour fitness just like this for
renewal. Gold's Gym changed this practice and did not give me this option. They did not send me a renewal notice; therefore, I did not renew

Hello,I would like to cancel my complaint filed on 12/I was able to get our issue solved by working with the promotional company directly.Thanks!

After careful review of Ms*** account, we found the following:
0in 0in 10pt;">She joined Gold’s Gym Fredericksburg June 15, 2012, *** is a *** of her membership agreement. She signed or initialed all sections, but in particular the auto renewal, which she disputesShe requested and was approved for numerous freezes of her membership account. Each freeze allowed the member to place the account on hold without payment for several months. While the member is not responsible for payments during the freeze time, she is ultimately responsible for the number of payments she signed for when her membership agreement was signed; thus her term date was extended to match the number of months frozen.
Here is a timeline of events:
On September 15, 2012, her account was frozen for two months.
On February 13, 2013, her account was frozen again, upon her request, and back-dated from August through January She received a credit on her accountOn December 13, 2013, she attempted to cancel her account, but after reviewing the cancellation policy with our billing department, she was unable to cancelOn February 19, her account was frozen again, upon her request, and back-dated from February 14, through April 14, On April 15, 2014, she requested her freeze be extended to July 14, On December 1, 2014, she requested her 3rd back-dated freeze, from July 14, through November 14, On February 4, 2015, she requested her account be frozen from March 6, through April 5, She did not pay her account from April 6, forward. Due to non-payment her account was turned over to the gym’s attorney to discuss and reconcile her past due accountOn February 16, 2016, she attempted to cancel her membership through our billing company without payment and without supporting documentation as per her membership agreementIn addition to working extensively with her throughout the freeze process, we have offered her complimentary personal training (up to sessions) in the pool. She failed to appear for her first sessionWe have this documented via e-mail. When she finally did meet with the trainer manager, he offered her our paid one-on-one personal training options, and she declined
She stated we do not offer pool related classes, however we have numerous pool classes on schedule in the morning and the eveningWe have made every attempt to assist this member meet her fitness goals in a safe and professional wayBecause of the status of her account, she has been referred to the gym’s attorney to discuss and reconcile her membership payments. However, she has refused to do so; despite the attorney’s office willingness to work with her