Gold's Gym

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Upon speaking to Ms***, relative to her personal training transactions, it was resolved to discontinue payments from her account; although she has highly enjoyed her training experience with us and would consider rejoining in the future

Dear ***,I am writing this response re: *** *** joined
our gym 10/20/*** was an active member until 06/01/***
fulfilled her membership after the initial contract all memberships go month to
monthAs seen in the attached contract*** did not cancel her
membership
We canceled in on 06/01/with a balance and write off status***’s
account was renewed and was canceled the last payment we received from her was
on 03/15/2014.Rebecca contacted *** to offer her an opportunity to come
back into the gymWe did not “renew” her or charge her accountThis is just
something our sales team does to offer you away back into the gym and remove
any balance that you may have had. It seems that *** misunderstood our intensionsThere
wasn’t any fraud or Identity theftWe were just reaching out to her to see if
she would like to rejoin and take advantage of a resign discount.Thank you,Amanda D***

I'm not sure who Tracy is but she wasn’t even there or I didn’t talk to her the day of the incidentThe police was called because they (Eric) and (Maria) were clearly not listening to the real issue and they got mad when I said, "Obviously you all can’t do anything for me so I have to go above youWho is over you all?” Eric jumped to defense as he did the moment he sat down and wanted to know why I wanted to go over them and that it was nothing they could doI stated well, I know it’s someone over you and he tried to tell me I didn’t need to talk to anyone so yes, I got upset I continuously told them I did not want to talk to them and I wanted to talk to there boss and I wanted the number to their boss and he gave me the number to the collections agency and to the cancellation servicesSo did I get mad? Yes didThe police was called because I said I was not leaving until I got the number to their supervisorsWhen the police arrived I was standing at the front deskNo one was touched no one was hurt, they just wanted me gone because they didn’t have an answer to give me and they were dead wrongThe manager asked me to step into her office, No yelling and no screamingI asked, can I shut the door because I am upset and I don't want anyone to hear about this horrible serviceShe replied, "No but you can sit down!” I said, "Excuse me, thanks for the offer but no I’ll rather stand” and she said "Well, I'm not talking to you!” I said that's fine because there’s someone over you too and she said, "I'm the boss” I laughed and I said know your notShe then told me to leave again," I said no, I want the number to the man who runs the place and she said I’m going to call the policeI said, “Call them I haven't committed any crime, your mad because I want to talk to the head person of the companyShe sat there at her desk and called the police and acted as if she was being touredI walked away and WAITED for the policeWhen he got there we had a civilized conversation Eric said, "You have a problem, handle it with the Revdex.com” and I said, “I sure will” and walked out!I was not thrown out no nothingSo please, don’t act as if it was an uproar because it wasn’tYa’ll were wrong so own it.

I had filed a previous complaint about this gymthey have told me both in email and answered my complaint agreeing they will discontinue billing meand they have continued billed me both timesthis is not righti have told them I can not afford them to take any more money and they keep saying they will stop taking my money and keep doing sothey have taken over dollars from me all in the name of signing a free trial cancellation one day later than the contract said to , when greg smith told me to cancel on the next day, the day I cancelledthey just replied to my previous complaint saying they will not bill me but billed me DOUBLE the next day! I consider this fraud and extremely terrible customer servicethis is not rightso unjust. please return my money to me

The Golds Gym in Culpeper, VA is spreading ungodly germs by using rags that are unsanitary with spray disenfectant bottlesRags are nasty wet used by multiple members over and over to clean after they use the equipment

This is part of my complaint.The complaint is against Richland WA Gold's GymI am no longer in the area for Gold's Gym and forgot to cancel membership for a gym I was not using anymore due to the issues mentioned in complaint, due to more important issues concerning moving my household and
changing/starting new job.That is complaint in part that I am being punished by Gold's Gym for having a bad memory and believe my counteroffer for settlement is more fair than their hidden costs and excessive penalty to close accounts hidden in their contracts.These were part of the class action suit brought against LA Fitness that I was a part of *** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedWe have reviewed your account and have corrected the error made by member servicesAs of today, your past due balance has been waived and your account has been removed from collectionsYou will not
owe any future dues and all collection calls will cease and desist
Sincerely,
Gold's Gym Fitness Alliance, LLC

Membership was cancelled and an extra month was incorrectly charged, member is being refundedThis has been resolved and the accounts have been cancelled

I was charged twice for my gold's gym membership which is $The company had also failed to honor my initial contract for $a month, $120, which is what I should be paying for my yearly membership, instead I was quoted $a year, at $a month, but ended up being charged a total of
$twice coming to a grand total of $I have left several messages with *** who is a supervisor at their corporate officeAfter a week she returned my call and told me that she had no records of payment or my prior contracts, she told me that she was not obligated to give me the contact information for the district manager of golds gym in Columbia, MOThis is despite the fact that I informed her that the manager at golds told me that there was nothing that I can doShe told me that she would not release any information and that she did not handle contracts and that she could not help meShe informed me that she did not know when I would get my refund for at least the *** reported that a cash refund could not be grantedShe also informed me that she had no previous records of a contract with golds gym, however, that does not make sense considering I have copies of all contracts and payment dates as well as receipts
Product_Or_Service: gym membership
Account_Number: ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have a problem with the way you all conduct business because the payment was taken out of my account on a day that I did not authorize and since I did not authorize it that's makes the actions you took illegalThe supervisor I spoke to said they have a 're-run system' that runs my card on different daysWhen I tried to bring up the fact that that is illegal and threatened to bring my lawyer Into this situation, he tried to rephrase and said that the contract states that golds gym may, upon written notice, change my monthly due dateAnd I also confirmed that when looking over the contract myselfBut I never received a written notice and *** never said they attempted to send one out.
From my understanding the payment didn't process and I had until the next due date to bring the balance up to date, but before I could pay the late balance it was taken out if my account without my acknowledgementThis also happened before but I didn't think anything of it because I was informed the payment had processed the same day that I had called to make the payment over the phone
Regards,
***

This member did not follow our cancellation policy, as stated in the agreement. A call to inquire about cancellation Is not a cancellation. She requested late fees to be refunded however she was late on her payments due to her debit card being expired and she did not notify us.
Regardless of when she cancelled her membership our agreements state that the member will pay any dues within the next daysWe are simply following our procedure and the policys she agreed to when she joined. If you would like a copy of the agreement I can provide that. Thank you

Over the last year, we have documentation of different payments from Feb, July and Sept which were declined to insufficient funds. they were attempted another time each during those months to get payment, along with their late fees during those months. *** scheduled payment date has
never been changed from the 28th, but due to the draft being declined during those months, payment was fulfilled on subsequent attempts in those same months.
We do not change payment dates arbitrarily at Golds Gym. Thank you for your concernWe hope this satisfies your complaint

Hello,I would like to cancel my complaint filed on 12/I was able to get our issue solved by working with the promotional company directly.Thanks!

after going to this location for months in a rowmy wife and I decided to get a personal trainer and the guy was very rude didn't like look he want to be there but that wasn't the major issueWhile my wife was asking him about the serviceThe trainer told my wife "By the looks of its going to take a little longer for you to see the difference and back into shape"these trainers are suppose to be motivational and encouragingnot JUDGE OTHER PEOPLEI have called to talk to a manager at 12:on 2/4/and I was told there is no manager here at the moment he will be back in a hourcalled back around later on in the day and employee picks up I ask to speak to manager, he/she tells the employee to ask for my info and the training manager will call me backhaven't heard from them yet and I am going to have to pay the extra money to cancel the contract

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedWe have notified *** *** that you were transferred to collections due to a member services error*** *** has confirmed your removal from collections and this incident was not reported to any credit agency
Sincerely,
Gold's Gym Fitness Alliance, LLC

After careful review of Ms*** account, we found the following:
0in 0in 10pt;">She joined Gold’s Gym Fredericksburg June 15, 2012, *** is a *** of her membership agreement. She signed or initialed all sections, but in particular the auto renewal, which she disputesShe requested and was approved for numerous freezes of her membership account. Each freeze allowed the member to place the account on hold without payment for several months. While the member is not responsible for payments during the freeze time, she is ultimately responsible for the number of payments she signed for when her membership agreement was signed; thus her term date was extended to match the number of months frozen.
Here is a timeline of events:
On September 15, 2012, her account was frozen for two months.
On February 13, 2013, her account was frozen again, upon her request, and back-dated from August through January She received a credit on her accountOn December 13, 2013, she attempted to cancel her account, but after reviewing the cancellation policy with our billing department, she was unable to cancelOn February 19, her account was frozen again, upon her request, and back-dated from February 14, through April 14, On April 15, 2014, she requested her freeze be extended to July 14, On December 1, 2014, she requested her 3rd back-dated freeze, from July 14, through November 14, On February 4, 2015, she requested her account be frozen from March 6, through April 5, She did not pay her account from April 6, forward. Due to non-payment her account was turned over to the gym’s attorney to discuss and reconcile her past due accountOn February 16, 2016, she attempted to cancel her membership through our billing company without payment and without supporting documentation as per her membership agreementIn addition to working extensively with her throughout the freeze process, we have offered her complimentary personal training (up to sessions) in the pool. She failed to appear for her first sessionWe have this documented via e-mail. When she finally did meet with the trainer manager, he offered her our paid one-on-one personal training options, and she declined
She stated we do not offer pool related classes, however we have numerous pool classes on schedule in the morning and the eveningWe have made every attempt to assist this member meet her fitness goals in a safe and professional wayBecause of the status of her account, she has been referred to the gym’s attorney to discuss and reconcile her membership payments. However, she has refused to do so; despite the attorney’s office willingness to work with her

I did not have to cancel; at hour fitness it was a year to year renewal. If you look at the attachment from my last bill from hour fitness it says DON'T LOSE YOUR GREAT MEMBERSHIP, PAY BY THE DUE DATE. I got a statement every year from hour fitness just like this for
renewal. Gold's Gym changed this practice and did not give me this option. They did not send me a renewal notice; therefore, I did not renew

9/10/14, Will send response ASAP