Gold's Gym

Mr *** has a written submitted cancellation form in our system dated 8/15/16. days from that date will be the end of his membership. Drafts will continue until this date is fulfilled

Im sorry to hear about your experience. I will take care of the situation immediatelyAnd refund your last payment as well as make sure the memberships are cancelled

Revdex.com spoke with *** from the businessHe has no notes in their system the customer attempted to cancel directly through themHe has gone a head and canceled her account at this timehe did say that in the file he saw some attempts made by***, third party billing, to contact the phone number
they had on file but the number was not being answered by the customer or by someone that knew the customer

This member was given a refund of locker dues, a credit on her payments and an adjustment to her rate to compensate for unfortunate occurrence. We posted a sign for one month prior to cleaning out lockers, then held all belongings for anyone who had their locks removed, to be able to give them
their belongings. Golds Gym went above and beyond to correct this situation. Unfortunately, this member is in a contract that she wants to cancel now due to her desire to go to another gym. That has nothing to do with the locker issue. The contract value has been stated to her if she wants to end the membership. The complaint here should not be with this gym's policy when the other gym at Hopkins Road actually gave her erroneous information about joining their facility. It is unfortunate as well, that they were not prepared to accurately state correct policy to this potential member.

Revdex.com spoke with a representative from the business who confirmed that the account was cancelled, but that the last payment that was in collections was for the day noticeThe last bill date was 6/1, which apparently did not go through apparently because the credit card had been changedHe stated
that collection calls were made on 6/11, 6/15, 6/19, 6/24, 6/He stated a letter was mailed on 7/but may not have been received since they did not have the customer's updated address in their systemHe stated that the payment was received on 8/12, and the later payment was not reported to credit agencies

Revdex.com spoke with *** from the businessA customer can check in with their name if they do not have their gym card with them so he is not clear about why that would have been taken from the customer but it would not have effected his ability to use the gymIn regards to the cancellation time frame it is clearly laid out in the customer's signed contract

I had a horrible experience with gold's gymI had just moved to Las Vegas and I was trying to find a jobI went to gold's gym to get a better body so I might have a better chance getting a job at a hotel or restaurantI talked to a personal trainer and we talked about all the could do for me then I went to the back to sign and talk it over with whoever does all those thingsI told them I didn't have a job at the time and they still accepted me also I was not aware that by cancelling the membership I would have to pay the WHOLE YEAR! And without having a job at the time and going through a lot of things at the time, I couldn't even cancel itI wanted to cancel after the personal trainer constantly put me down and mainly focused on my Aunt which wasn't fairI don't remember names of instructors or anything because this was a few years ago, but I know what they did to me was wrongEverything should have been explained to me at the time especially knowing I didn't have a jobThey used me and now all that money is in collections and I cant afford it because I have other things like my student loans and things like thatI owe around $1,for a gym membership I only used a few times

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a voicemail, could you give me a name and number to call.I had a membership with golds gym in *** *** I only came in and used it times totalI moved and changed jobs called to cancelAnd they said I had to come in are trying to charge me for many months of membership because I didn't come inWhen I only used it one month visits
Regards,
*** ***

I cannot find you in our system at all. I tried calling you to remedy the situation and left a voicemail and never heard back from you. I need your agreement number or bar-code number to help you out. Also, it would help if you follow our cancellation policy and provide
written cancellation notice to the gym. This can be done via email or regular mail. To avoid this in the future

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, We received a complaint from Ms***We have explained to Ms*** that we cannot cancel her friends account, and that he would have to be the one to come in and do so since he is over the age of We credited her account for back dues as wellShe
misunderstood how to go about signing up for silver sneakersWe explained she had to come in and sit down with a sales rep and sign forms to switch her membership to silver sneakersAt no point was she called and "Old Lady"Ms*** screamed at myself and my operational mangerWe do not send checks for refunds, and this was not told to her, as this just isn't something our company doesWe did however request the one month refund for her in March for her February payment for her account. We cannot refund her for her friend that is attached as he, has not came in to cancelPlease let me know if you have any further questions I would be happy to help!

At this facility, the only person employed here when this complaint was occurring with the name of Chris, was our Personal Training Director, who would not have been the proper contact for member transfer or cancellation. We have gone through all our notes on this complaint which boiled
down to not having the proper documentation in a timely manner to expedite her transfer and reduction of fees for her transfer. The membership has been fully cancelled for her and it appears her fiancé took the proper steps to have his fees reduced last month so he wouldn't be charged for her additionally any longer. We hope this answers your complaint. Lynn B***

Hi, ***- I sincerely apologize if this was miscommunicated to you However, as per your agreement your sessions have expired at this time Thank you, Sarah K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I did in fact mention that I was pregnant and it was high risk, I also mentioned and focused that my players got on free at another gym so I preferred to be with them so we can do team workouts togetherI only spoke to my neighbor about the complaint after he told me that I "created waves at golds" by complainingI asked him how he knew and he said Chad told him and they laughed about itAs I said before, it is not Chad's place to speak to people about private things that have nothing to do with anyone but he and I
Regards,
*** ***

***- We are sorry to hear that you are dealing with some medical concerns at this time and sincerelyhope that you are feeling better soon. I do apologize, but our training agreements and sessions purchased are non-refundable after the first days of purchase As per
your agreement attached "all sessions are non-refundable and non-transferable" and "you may cancel this agreement within the first business days" (Please see agreement attached.) We do understand that the Capitol Hill location may not be as close as the Downtown location was to you, but it is only about mile away and are prepared to transfer your membership there should you like Regarding your statement about sessions not expiring, I apologize, but this is incorrect Per your agreement attached, "All sessions must be completed on or before agreement expires months after purchase date" Being that you purchased your agreement in August of 2016, the sessions remaining are expired at this time As we previously offered, we are willing to extend that expiration date at this time so that you are able to use the remaining sessions at the Capitol Hill location should you so choose. Please let us know if this is something you may want to take advantage of and we do hope for a speedy recovery for you as well!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After numerous phone calls and emails the issue has been resolved. Below is a copy of the email I received from representatives for Golds Gym
Dear ***, I do apologize for the inconvenience this may have caused youYour account has been set to cancel with nothing further dueYou will have club access until 05/01/Sincerely, *** ***

At the time ** *** submitted his cancellation, he did not make it known that any other accounts needed to be cancelledWhen he inquired about the cancellation of his account back in December, we confirmed that his membership *** had In fact been cancelled at the time of his
original request in September.Upon further research, we have identified another account, *** for *** ***This account has been cancelled effective immediately and a refund of all payments dating back to 10/04/has been processedThe total refund amount of $will be credited back to his account within 3-business days,Please feel free to contact me if you have any questions or require any additional Information.Regards,?ichaela C***AdministratorPlease send all written correspondence to my attention to the address below:Fitness Visionaries Inc.dba Gold's Gym Gunston Plaza, Lorton, VA Phone: ###-###-#### Fax###-###-####

I dealt with *** and *** last year about their membershipHis wife was taken out of our systemWhat happened is we changed to new operating system, which billed past due people who were in outstanding noticeAll of the collection notices were sent out were an error*** *** is fine and it
was all a clerical errorWe have fixed the error and it shows in our system that she is fineThere is nothing they need to do at this pointI apologize for any issues

Hi ***
I have received confirmation that the account for *** *** has been pulled from collections
Balance cleared and account closed
I am very sorry for the delay on the confirmation
Enjoy your weekend
*** ***
Regional Manager