Gold's Gym

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedWe have notified *** *** that you were transferred to collections due to a member services error*** *** has confirmed your removal from collections and this incident was not reported to any credit agency
Sincerely,
Gold's Gym Fitness Alliance, LLC

We have pulled her account from collections and closed itWe are sending a letter to Ms*** at the address provided saying account is clear so she can contact the Credit Bureau's so they can update her statusThank you and we hope Ms*** has a speedy recovery in her recent surgery
Thank
you

To preface, I have included a copy of ***'s agreement with Gold's Gym Hanover and all correspondence with ***, including communication directly from the club and over a dozen attempts on behalf of our biling provider, *** ***, to contact *** from the time her account went delinquent
in April until it was posted return for collections July of 2016.With that being said, once an account falls into days of delinquency we the club have a grace period where we can make an attempt to contact the member one final time before the balance is turned over to collectionsOnce the account is turned over we can no longer assist the member with a payment plan.As the club manager, personally handle these “collection calls”, and in my years as manager here at Gold's Gym Hanover, I have found that a text message is the best contact method in reaching and communicating with a member, especially in this particular case when numerous calls and letters were sent to *** with no response.***’s account of the text message communication is accurateHowever, I was not “sarcastic” or “cockyMy goal when contacting a collections member is to be preventative and proactive and help resolve the situationIn most cases the member is aware of the delinquent account, as was *** as we spoke to her on May 23th, and we informed her of the balance at which time she stated she would be in to cancel her account on May 25th, She never came in and the account remained delinquentThis is documented on the attached file, on the last sheet of the packet and highlighted for your reference.At this point during our text message conversation *** became sarcastic in her response when my goal was to help resolve the situation to begin withI will continue to emphasize the point that she was made aware of this back in May and failed to take responsibility to come in to cancel the membership, thus resulting in the account going into collections statusOnce *** grew sarcastic in natureI explained that this is simply a courtesy message to help and that I would not be treated in a disrespectful or ignorant manner when I am trying assist in resolving the issue.With regards to her financial situation, we the club do not become involved in personal finances, nor would it be our responsibility to contact a third party to discuss any personal financial information of our membersThis would fall on her responsibility to bring the required documentation to the club and we would go through our process of assisting or canceling the account once in good financial standingAgain, this was discussed back in May and ***'s failure to act then, now results in the current situation.I would certainly like to come to a resolution with ***At this point in time her account is with our collections agency *** *** ***, but I can work with them directly to have the account removed once her outstanding balance is paid.Consequently, if she has any documentation regarding her financial hardship or bankruptcy status I can do my best to help lessen the balance and have the account closed out as soon as possible.I appreciate your attention to this matter and I will await your response.Chris SGeneral Manager

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Apr 11, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Mon, Apr 10, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]*** Fitness was the trainer involved Thank you*** ***@***.com

This email is in reference to a letter that I received yesterday about the same complaint listed at the bottom of the original email that I have attached to this emailI have reached out to mister *** about the issue for the membership which belongs to his wife not himselfI explained to him he need to submit proof of relocation and pay a cancellation feeTill this day he has not reached out to me after that phone call

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Golds Gym regarding complaint ID ***
Regards,
***
***

Thank you for sending us this member's concern. We have been in contact with this member. The member joined on 7/1/2016. As part of the agreement, the member agreed to the terms of the membership which includes the monthly fee and club enhancement fee, all part of
the membership. He later informed us via email on July 8, 2016 askng to cancel his membership acknowledging the day notice. We accepted his cancellation and notified him as such.
We have had a few email exchanges with the member clarifying this information for the member including providing the member a copy of his agreement. We might have given more consideration to the resolve had the member not negatively reviewed our company via social media with information that is not factual to the situation
In health,
Gold's Gym Kirkland

Hello ***! Sorry to hear about your cancellation issues. Looks like I haven't received your cancellation notice. That's why the membership went to collections. No worries though! I would be happy to resolve the issue for you and remove you from collections!
Please feel free to give us a call

Over the last year, we have documentation of different payments from Feb, July and Sept which were declined to insufficient funds. they were attempted another time each during those months to get payment, along with their late fees during those months. *** scheduled payment date has
never been changed from the 28th, but due to the draft being declined during those months, payment was fulfilled on subsequent attempts in those same months.
We do not change payment dates arbitrarily at Golds Gym. Thank you for your concernWe hope this satisfies your complaint

after going to this location for months in a rowmy wife and I decided to get a personal trainer and the guy was very rude didn't like look he want to be there but that wasn't the major issueWhile my wife was asking him about the serviceThe trainer told my wife "By the looks of its going to take a little longer for you to see the difference and back into shape"these trainers are suppose to be motivational and encouragingnot JUDGE OTHER PEOPLEI have called to talk to a manager at 12:on 2/4/and I was told there is no manager here at the moment he will be back in a hourcalled back around later on in the day and employee picks up I ask to speak to manager, he/she tells the employee to ask for my info and the training manager will call me backhaven't heard from them yet and I am going to have to pay the extra money to cancel the contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy account was credited today, 9/7/
Sincerely,
***ra ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

DO NOT JOIN THIS GYMThe gym is disgustingly over-crowded and dirty, and the staff is pushy and tries to up-sell as if its a car dealershipWorst of all, CUSTOMER SERVICE IS A NIGHTMAREThey are near impossible to reach regarding billing problems (everything is outsourced) and they advertise "No Contracts" but make you sign an "Agreement" that has a bunch of nonsense hidden within itIncluding a clause with a cancellation fee more than your monthly payment AND payment of your last month's dues EVEN THOUGH YOU CANCELLEDNo contracts my a**THESE GUYS SUCKThere are soooooo many better places to work outDON'T WASTE YOUR TIME OR $$ WITH THESE NUMBSKULLS!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I see no where in my contract where it says the account must be in good standing to cancelIn fact, I see in the notes that I have a cancellation request dated March 2nd, I'm not sure why I was billed for April if this was the case. The deceptive business practices in place by this franchise of Gold's Gym are well-documented both with the Revdex.com and in dozens of online reviewsI simply wish to be done with this businessI will be willing to pay March balance and any late fees and, if you can point out where in my contract where it says I can not cancel if my account is not in good standing, please show me as I can't find it in the attached contract and no one mentioned it when I went into the facility to fill out the cancellation paperwork. At this point, I cannot understand why the gym wouldn't want to terminate this contact as well
Regards,
*** ***

I attempted to contact Gold's Gym times to update my billing information Due to their gross negligence and failure to return a phone call, I feel I should not be held liable for the time I was not a member My last payment to Gold's Gym was processed through my bank on September 12th, in the amount of $for a month of premier membership I visited the gym two time in the first week of October, but never again after that time Once I knew my billing information expired, I stopped going to this gym until I could get my account up to date Again, this is when I attempted times to contact Gold's Gym to update my billing information but I was not a priority enough to them to return a phone call So instead of calling me back so I can give them my updated credit card information, they continue to charge me even though to them I'm not worth it enough to return a phone call If I'm not worth a return phone call, why am I responsible for the months that Gold's Gym does not consider me a member?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I attempted to cancel my membership on June 7thI have a recorded phone call conversation of me verifying that I had attempted to cancel my accountAlso, as per the contract I am to be billed bi-weekly but have begun getting billed weeklyI deem all of these to be unauthorized charges on my credit card which is considered fraudThe gym has also began to bill me from two different merchant codes to most likely evade detection
Regards,
*** ***

Mr *** has a written submitted cancellation form in our system dated 8/15/16. days from that date will be the end of his membership. Drafts will continue until this date is fulfilled

Im sorry to hear about your experience. I will take care of the situation immediatelyAnd refund your last payment as well as make sure the memberships are cancelled

This member was given a refund of locker dues, a credit on her payments and an adjustment to her rate to compensate for unfortunate occurrence. We posted a sign for one month prior to cleaning out lockers, then held all belongings for anyone who had their locks removed, to be able to give them
their belongings. Golds Gym went above and beyond to correct this situation. Unfortunately, this member is in a contract that she wants to cancel now due to her desire to go to another gym. That has nothing to do with the locker issue. The contract value has been stated to her if she wants to end the membership. The complaint here should not be with this gym's policy when the other gym at Hopkins Road actually gave her erroneous information about joining their facility. It is unfortunate as well, that they were not prepared to accurately state correct policy to this potential member.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meProvided that as I understand by the statement; I do not owe any debt to Golds Gym and I will not be contacted in the future by any collection agencies. Also nothing negative will go on any of my credit reports
Sincerely,
*** ***