Gold's Gym

My husband and I have been going to Hot Shots for years and have always received the highest quality and honest care from Steve and his staff! They may not be the least expensive but you know that the job is done right the first time and that you can depend on them for the best possible maintenance and service! I give Hot Shots Automotive a five star rating everytime!

This email is in reference to a letter that I received yesterday about the same complaint listed at the bottom of the original email that I have attached to this emailI have reached out to mister *** about the issue for the membership which belongs to his wife not himselfI explained to him he need to submit proof of relocation and pay a cancellation feeTill this day he has not reached out to me after that phone call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, February 13, 11:AM Subject: Complaint ID: *** The propose that Gold’s Gym gave us did not satisfy us, because our letter was sent in April and they never answer us, they continue charging us all that time and now they want to charge us with a cancellation fee of USD. -- *** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Golds Gym regarding complaint ID ***
Regards,
***
***

We have pulled her account from collections and closed itWe are sending a letter to Ms*** at the address provided saying account is clear so she can contact the Credit Bureau's so they can update her statusThank you and we hope Ms*** has a speedy recovery in her recent surgery
Thank
you

Thank you for sending us this member's concern. We have been in contact with this member. The member joined on 7/1/2016. As part of the agreement, the member agreed to the terms of the membership which includes the monthly fee and club enhancement fee, all part of
the membership. He later informed us via email on July 8, 2016 askng to cancel his membership acknowledging the day notice. We accepted his cancellation and notified him as such.
We have had a few email exchanges with the member clarifying this information for the member including providing the member a copy of his agreement. We might have given more consideration to the resolve had the member not negatively reviewed our company via social media with information that is not factual to the situation
In health,
Gold's Gym Kirkland

Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Apr 11, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Mon, Apr 10, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]*** Fitness was the trainer involved Thank you*** ***@***.com

Hello ***! Sorry to hear about your cancellation issues. Looks like I haven't received your cancellation notice. That's why the membership went to collections. No worries though! I would be happy to resolve the issue for you and remove you from collections!
Please feel free to give us a call

DO NOT JOIN THIS GYMThe gym is disgustingly over-crowded and dirty, and the staff is pushy and tries to up-sell as if its a car dealershipWorst of all, CUSTOMER SERVICE IS A NIGHTMAREThey are near impossible to reach regarding billing problems (everything is outsourced) and they advertise "No Contracts" but make you sign an "Agreement" that has a bunch of nonsense hidden within itIncluding a clause with a cancellation fee more than your monthly payment AND payment of your last month's dues EVEN THOUGH YOU CANCELLEDNo contracts my a**THESE GUYS SUCKThere are soooooo many better places to work outDON'T WASTE YOUR TIME OR $$ WITH THESE NUMBSKULLS!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy account was credited today, 9/7/
Sincerely,
***ra ***

To preface, I have included a copy of ***'s agreement with Gold's Gym Hanover and all correspondence with ***, including communication directly from the club and over a dozen attempts on behalf of our biling provider, *** ***, to contact *** from the time her account went delinquent
in April until it was posted return for collections July of 2016.With that being said, once an account falls into days of delinquency we the club have a grace period where we can make an attempt to contact the member one final time before the balance is turned over to collectionsOnce the account is turned over we can no longer assist the member with a payment plan.As the club manager, personally handle these “collection calls”, and in my years as manager here at Gold's Gym Hanover, I have found that a text message is the best contact method in reaching and communicating with a member, especially in this particular case when numerous calls and letters were sent to *** with no response.***’s account of the text message communication is accurateHowever, I was not “sarcastic” or “cockyMy goal when contacting a collections member is to be preventative and proactive and help resolve the situationIn most cases the member is aware of the delinquent account, as was *** as we spoke to her on May 23th, and we informed her of the balance at which time she stated she would be in to cancel her account on May 25th, She never came in and the account remained delinquentThis is documented on the attached file, on the last sheet of the packet and highlighted for your reference.At this point during our text message conversation *** became sarcastic in her response when my goal was to help resolve the situation to begin withI will continue to emphasize the point that she was made aware of this back in May and failed to take responsibility to come in to cancel the membership, thus resulting in the account going into collections statusOnce *** grew sarcastic in natureI explained that this is simply a courtesy message to help and that I would not be treated in a disrespectful or ignorant manner when I am trying assist in resolving the issue.With regards to her financial situation, we the club do not become involved in personal finances, nor would it be our responsibility to contact a third party to discuss any personal financial information of our membersThis would fall on her responsibility to bring the required documentation to the club and we would go through our process of assisting or canceling the account once in good financial standingAgain, this was discussed back in May and ***'s failure to act then, now results in the current situation.I would certainly like to come to a resolution with ***At this point in time her account is with our collections agency *** *** ***, but I can work with them directly to have the account removed once her outstanding balance is paid.Consequently, if she has any documentation regarding her financial hardship or bankruptcy status I can do my best to help lessen the balance and have the account closed out as soon as possible.I appreciate your attention to this matter and I will await your response.Chris SGeneral Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I see no where in my contract where it says the account must be in good standing to cancelIn fact, I see in the notes that I have a cancellation request dated March 2nd, I'm not sure why I was billed for April if this was the case. The deceptive business practices in place by this franchise of Gold's Gym are well-documented both with the Revdex.com and in dozens of online reviewsI simply wish to be done with this businessI will be willing to pay March balance and any late fees and, if you can point out where in my contract where it says I can not cancel if my account is not in good standing, please show me as I can't find it in the attached contract and no one mentioned it when I went into the facility to fill out the cancellation paperwork. At this point, I cannot understand why the gym wouldn't want to terminate this contact as well
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am satisfied and thank Gold's Gym for putting this issue to rest
& Revdex.com
Regards,
*** ***

I attempted to contact Gold's Gym times to update my billing information Due to their gross negligence and failure to return a phone call, I feel I should not be held liable for the time I was not a member My last payment to Gold's Gym was processed through my bank on September 12th, in the amount of $for a month of premier membership I visited the gym two time in the first week of October, but never again after that time Once I knew my billing information expired, I stopped going to this gym until I could get my account up to date Again, this is when I attempted times to contact Gold's Gym to update my billing information but I was not a priority enough to them to return a phone call So instead of calling me back so I can give them my updated credit card information, they continue to charge me even though to them I'm not worth it enough to return a phone call If I'm not worth a return phone call, why am I responsible for the months that Gold's Gym does not consider me a member?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meProvided that as I understand by the statement; I do not owe any debt to Golds Gym and I will not be contacted in the future by any collection agencies. Also nothing negative will go on any of my credit reports
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not using inappropriate language with these people, my voice was stern but in was not yelling nor was I asked to stop screaming because they had no reason toMy card is the card being charged on the account.
My account has not been refunded, I talked with my bank! They said if someone tried to take money and funds were not available, the funds would come out and a fee would be applies by the bankThe bank also states that it would have not been declinedThat it has no recorded of any attempt on the account the say in questionI do not feel that this company lying as they are is okayIt is slander and a means for a law suiteI would like for the manager to call and apologize for her slender to my name along with a confirmation of the refund
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I attempted to cancel my membership on June 7thI have a recorded phone call conversation of me verifying that I had attempted to cancel my accountAlso, as per the contract I am to be billed bi-weekly but have begun getting billed weeklyI deem all of these to be unauthorized charges on my credit card which is considered fraudThe gym has also began to bill me from two different merchant codes to most likely evade detection
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: *** Owner
Contact Phone: ***
Contact Email: ***
Thank You for allowing us to perform the initial inspection on your Mercury Villager after you had taken it to
four other repair facilities that were not able to work on it (this is according to the information you had given us)After our staff had performed the initial test and inspection of your concerns, estimates were created for replacing the failed spark plugs, ignition wires, leaking intake manifold gaskets, mass air flow sensor and further test/inspection would be needed for knock sensor codesYou had chosen to only replace the failed intake gaskets, knowing that this would not repair any of the other performance issues, upon replacing the intake gasket we were able to identify the knock sensor was broken and that this would save you money by replacing it while the intake was already removed for service (knock sensor is located under the intake manifold) no other test/inspection was done on the system or was authorized by you, although you did authorize the sensor replacement, still not any of the other items that your vehicle still needed to allow it to perform correctlyUpon finishing the repair work you authorized, we did not drive your vehicle more than a few blocks as not to cause any further damage due to the poor running condition of the other failed componentsWhen you took delivery of your Mercury Villager, you were well aware of the performance issues that it still had and agreed that it still performed poorly and needed further component replacement and possible further test/inspection that may still need to be performed, as these items were documented on the final invoice*** called us after driving the vehicle and stated that it was running poorly still and that it had slowly lost power and would not pull itself anymore, our staff sent out our tow service to retrieve your vehicle, after arrival late that evening we were able to perform inspection of your concern, this inspection revealed that the catalytic converter was overheating (due to poor performing engine) and the converter was restricting the exhaust flow causing the low powerAfter the converter cooled it would allow the exhaust to flow againEstimates were given for the replacement of the converter and other needed components to get the engine back up to properly performing so that further testing can be done to verify any other issues, you made the choice not to have us perform any of the needed repairs, the charge to you was for the towing service to retrieve your vehicle for an issue that was different from what our warranty covers, the test/inspection fees for determining what had failed were waived as no charge to youWe here at Complete Automotive are very glad to hear that you were able to go ahead and replace some of the needed items for your vehicle and get up to some level of acceptable performanceOnce again Thank You for allowing us to perform only partial amount of the services needed for your Mercury Villager Van
Initial Consumer Rebuttal /* (3000, 7, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The engine wires and spark plugs were not bad and didn't need to be replacedThey had been replaced prior to bringing in the vehicleThe van had been in one shop prior to complete automotive and they were only not able to work on it becuase they were unable to get a diagnostic readThe knock sensor that we were told was replaced was still throwing a code when we took it to another shop after complete automotiveAlso the catalytic converter was never the issueThere is nothing wrong with the cataylitic converterWe finally had the problem diagnosed which was the distributorThe van now runs like new with out having the further recommended plugs and wires (which were previously replaced before we took it to complete automotive) nor the catalytic converterHad we went along with the recommendations we would have been in another $*** + and the van still would not have run correctly because they didn't need to be replacedInstead of have $*** of pointless repairs we would have had $*** of pointless repairs and a van that didn't runBesides the fact that they were unable to get our van running it was worse when we left then when we brought it inWe drove it in from Pleasant Hope, it ran rough but was drivableIt was not drivable when we picked it upWhen discussing the options for repair my husband only asked that we do what needs to be done to get it running reliable againAt that point the mechanic indicated the items that needed to be done and what could waitI am not asking for a full refund and I understand that the parts used need to paid forHowever I think it is fair to ask the labor be refunded when nothing that was done to it or was recommended fixed the issue nor was the issue
Final Business Response /* (4000, 9, 2015/04/08) */
HI
The original response covers all the issues
The supporting documents acknowledges the customers authorization and understanding of partial repairs and that further testing and repairs would still need to be performed
Final Consumer Response /* (4200, 11, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously this business has no intention of aknowledging any sort of issue or attempting at making it rightI can provide documents that proves the "further testing and repairs" were not an issueTesting was done on the catayltic converter that shows there was nothing wrong with itTo continue to hide behind the fact that "further testing and repairs" were needed is cowardlyThe vehicle was fixed with the distributor and none of their recommended "further test and repairs" were neededTrue character has been shown in this caseBottom line the van was worse after they made and attempt at fixing itRegardless of anything else no one should fear that they take a van/car to a shop and have it undrivable when it is returned