Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: The event has not been cancelled nor is this a problem with the date not working for me. I PURCHASED TICKETS FOR A CONCERT IN WASHINGTON STATE AND YOU SENT ME TICKETS FOR A SHOW IN CALIFORNIA! I don't live in California, nor do I know anyone in California! You misrepresented what you were selling to me. I did NOT receive what I purchased! Please either refund or give me tickets to the concert I purchased in Washington!
Sincerely,
[redacted]

Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jen in ticket #[redacted].In ticket #[redacted], it was stated:"Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence with our Groupon Store merchant, OSP Holdings, Inc.Regarding your complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website or on the mobile app. Don't have the mobile app? Download it here. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.I understand that you've reached out to the merchant requesting information on the settings included with your camera that was purchased on 06/06/17. Your correspondence also stated that you were requesting a return label for your purchase due to it not being as advertised.Unfortunately, as the merchant stated in their correspondence, it is well outside of the return window for this item, which would include a return request for a discrepancy with the item's description. While each Groupon Store Merchant has a different return policy, which would be included in the Fine Print of the deal, all Groupon Goods must be returned within 14 days of the shipment's arrival unless the Fine Print states otherwise. For more details on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.Since it has been more than 14 days since you received the item, it is within the merchant's rights to not accept a return at this time. I apologize for the inconvenience.However, as a one time courtesy, I have gone ahead and issued $20 in Groupon Bucks to your account to help make up for the trouble. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase (except Market Rate deals). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.My apologies again for the frustrating experience. We're always here to help, so if you ever have an issue with a purchase, be sure to reach out to us within 14 days from the date of delivery on any Goods related items.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, Jen stated:"Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again. We do our best to make buying Groupons as easy as possible, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future."Regarding your rejection: I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchase. On the original screen where this deal was offered, www.groupon.com/deals/gs-all-pro-1080p-action-sports-camera-with-waterproof-acce...⇄ we included a "Fine Print" section just below the image. This section will always include all conditions of the deal that you should know before completing your order.In this case, the restriction in question is:"Product eligible for free returns within 14 days."Since we are past the 14 day window for return since you received the item, this merchant does have the right to deny a return of your product. This decision cannot be appealed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint:  I double-checked, and these refunds...

has been received by the bank. I've also located the Acquirer Reference Number (ARN) for these refunds and I request you to please contact your bank's claims department with this information so that they can retrieve your funds.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.I’ve...

also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about Presale: [redacted] Orchestra...

Presented by [redacted] Channel - "The Ghosts of Christmas Eve" (Concert + Album Bundle). Per the deal page, it is stated that:All sales final, subject to Extraordinary Event Policy.In addition, I do apologize that a credit card that you did not intend to use was made for this purchase. I am showing that in the past this credit card was used to make multiple purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like your issue was taken...

care already. Your Groupon account has been reactivated on 8-22-2017. Please visit www.groupon.comand click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in pageThe bucks which were available in your account prior to deactivation are currently made available for your use now. Any Groupon Bucks you have will apply to a purchase automaticallyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  I am still quite wary of purchasing from Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Upon reviewing your account, we encountered a violation of our...

Terms of Service and have closed the account. I am sorry for any inconvenience, but this decision cannot be appealed.I have attached your Groupons that have not been marked redeemed to the email sent from [redacted] so that you are still able to redeem them. Please note that while these Groupons have not been marked redeemed, you will want to check with the merchants for the most accurate redemption status, in case any of the merchants are using a different system to track redemption.I must request that you please discontinue use of our website and our services going forward. We do not come to decisions like this easily when it comes to serving our customers, but we also need to take into account the need to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Complaint: 10973036
I am rejecting this response because:No resolution was discussed, only that I would receive an e-mail from a Groupon representative.  I did not receive an e-mail.I am a reasonable person and don't typically ever have an issue with anything, however this was an unreasonable experience.  FACTS:I did not sign for the mattresses.  That is not my name on paperwork by the signature.I would've rejected the mattresses due to missing tags.POTENTIAL RESOLUTIONS:Refund (partial Groupon credit is OK if you prefer) and I can donate to charity or you can donate to charity.Refund (partial Groupon credit is OK if you prefer) and you can pick them up.
Sincerely,
Michael [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]  Regarding your complaint: I'm very sorry to hear about the...

difficulty you had redeeming your [redacted] eGiftCard. We never want our customers to experience this kind of trouble, and if they do, we want to make it right. I would be happy to offer you a full refund of $10 to your original form of payment. Because the issue has been causing you trouble for several months, I'm also happy to offer you $20 in Groupon Bucks to your account to help make up for the inconvenience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there to resolve the issue as soon as possible. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted]I reviewed all of the internal correspondence regarding this deal.As you've heard from various reps and supervisors in our department, we're unable to provide a refund for this deal due to the amount of time it's been since you purchased this deal on 6/30/2015.With everything you've mentioned, we're certainly sorry that things didn't go perfectly. If we're made aware sooner, we have more options at our disposal.However, because of the timeline related to this issue and the numerous exceptions we've made to our general refund policy for you in the past, I'm not able to provide your desired resolution.I'm sorry for any frustration that this may cause. For your records, the internal ticket number associated with this issue is [redacted]Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Next time Groupon do the right ting when I ask directly, and not waste everyone's time by having to use the Revdex.com.Thankyou Revdex.com! Without you, shady business practices would be allowed to proliferate.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had receiving your authorized orders through us after your account was...

compromised. Here are 2 links you can use to access the last 2 Sub Station Groupons we haven't sent over yet directly. Please note, you must be logged in to your Groupon.com account to view the vouchers. [redacted]
[redacted]We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble you...

encountered when you tried to use your Groupon voucher. We have issued a full refund to the original form of payment. The refund will be reflected on your statement in 10 business days or less.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted] The email from my colleague Michael G was sent to the email address associated with your Groupon account, which is [redacted]@gmail.com. Below you'll find the email sent: "Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I am so sorry for the trouble you've had with your [redacted] Groupon.Regarding your complaint: We would be happy to assist you with getting the full product that you ordered, but we will need some additional information.Could you please let me know exactly when [redacted] last contacted you, and copy the exact content of the message?Could you also please let me know when you contacted them last, and the exact copy of your last message as well?I would be happy to have our Resolutions Team look into this further so we can get you your hangers, but we will first need to know where you left it with the merchant.Thanks for your patience.Regards,[redacted]ManagerGroupon Customer Support"Please follow up with him in this ticket to get this issue resolved. Thank you, [redacted]ManagerGroupon Customer Support

Hello Annisha,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm sorry that USPS was unable to locate...

your Groupon Goods shipment for the hexagonal earrings. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order to your original form of payment. We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.In regards to the professional makeup brush cleaner and dryer purchase, it appears that product was marked returned to sender and returned to us. Given the circumstances, we've also issued a full refund for that order as well.You should see the credits anytime within the next 10 business days reflected on your statement.If you would like to speak with a member of our Customer Support team over the phone, please visit our support page with the following link, https://www.groupon.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 6pm CST.I’ve also emailed you directly. If you have any additional questions, please reply to me through there.Thank you for your understanding.Regards,Trevor DManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including both your chat and phone inquiries to our CS team in the last week of March.Regarding your complaint: Unfortunately, we are...

unable to fulfill your request for a refund for this Groupon Live event. As the dates listed for the event ended at 4/27/17, and the Fine Print did state that a reservation was required, the merchant was willing to honor within the terms of the deal. While I understand that the date they had available wasn't your preference, it was within the time window listed on the voucher and deal page at the time of purchase.I do sincerely understand that this can be a frustrating situation. However, we must keep to our strict policies regarding Groupon Live events, as this applies to all customers.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Geek Gadgets will not allow me to use $75.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I'm sorry for any trouble....

Unfortunately, I am unable to find an account associated with the email address you've provided. It's possible that you are subscribed to our daily email list but do not actually have an account for making purchases. (Groupon accounts are automatically created when you successfully buy your first deal.) If I'm unable to find your account with the information you've provided, then you may have not successfully made a Groupon purchase. If there is an alternate email address that we can search, please feel free to let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support