Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order and issued $187 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint in relation to the Chiam Restauant deal, we...

will be able to process a refund back to your original form of payment as an exception to our policy. We apologize for your experience the night you attempted to use this Groupon, and hope the processed refund makes up for it. Regarding your complaint in relation to the [redacted] Pet Hospital deal, the fine print of the deal indicates that "Limit 1/person, may buy 1 additional as a gift. Limit 1/visit. New clients only. Must use promotional value in 1 visit. Valid for 1 dog or cat/household." Unfortunately, we would be unable to process a refund of the second purchased Groupon in this deal. If given as a gift to another household, however, the merchant should absolutely still accept it at face value. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I’ve looped in a manager...

on the Merchant [redacted] Team who handles these types of requests. I’ve provided more information in the direct email to you. If you have any additional questions, please reply directly to the email I've sent you. That’s the thread that the Merchant [redacted] Manager will be using to handle this issue.  Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the email sent from my colleague [redacted] on April 27th in ticket [redacted].In that ticket, it was stated:"Hi [redacted]Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry to hear that the Groupon bucks credit we have processed previously is not meeting your expectations. The $10 Groupon bucks were issued as a courtesy to the situation where you were unable to use the promo code. It's technically impossible to convert the Groupon bucks as a credit to your credit card.Hope this clarifies the situation. Please feel free to ask, if you have any other concerns."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com.Regarding your complaint: I apologize for the trouble with your Groupon purchase. Since this purchase was made in your husband [redacted] account I wont be able to provide any information regarding the issue. However, I...

will be following up with him directly to address the situation.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket #[redacted] for reference. Please reply directly to that email...

if you have any other questions or concerns.I sincerely apologize for the trouble you had with this particular purchase and your refund. This is certainly never the kind of experience we expect you to have when using Groupon, and can understand your frustration.When there is already a dispute on the charge with your financial institution, we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution. I can confirm that a refund processed successfully on our end on 01/11/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted, please contact your payment processor to check on its status.If you would like to discuss the status of your dispute please reach out to your financial institution directly.Thank you for your understanding. If you have any further questions or concerns, feel free to let me know.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of, and the missing portion of your order was recently shipped out to you. According to the tracking information, this was delivered to your shipping address on 9/21/17.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted] A.ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Flight credit for the Getaways...

BookingI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:it does not resolve the situation.  The company is neglecting to either replace the product or return the money to my credit card or even as store credit. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the difficulty redeeming...

your Groupon. I've found this purchase, but it's not in the account associated with this email address. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund processed successfully on 11/05 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon,...

Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted] N.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically don't issue refunds for final sale purchasesHowever, given the circumstances,  I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $18.99 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 08/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued you $88.00 in Groupon Bucks...

for this issue on 11/14/2016. You have since spent all of these Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order#[redacted];I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]