Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:  There is no response.  I received no email directly from the Groupon customer support manager. I have received other emails in the past from Groupon customer support at the same email address.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we were able to resolve your...

issue directly with our Customer Support team prior to replying to your Revdex.com complaint.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint, per the email sent to you from  [redacted]...

on 11/4, we have cancelled your order and refunded your payment in full to your credit card.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: A refund has been issued for the purchase in question.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please remove reference to my truncated card number in the Groupon response that will be published.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It appears that you have been refunded...

for this deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] this particular deal, I completely understand your...

dissatisfaction with everything that happened. I was so sorry to hear that the item you received wasn't as advertised. Unfortunately, there was a shipping error with this deal and we have not been able to recover the affected inventory. This is not a typical occurrence and I understand how disappointing this must be.I'm very sorry, but we won't be able to send a replacement. In this situation, if you want to keep what you received as-is, I would be happy to issue $25 in Groupon Bucks to your account to make up for the trouble. Otherwise, you can return your purchase for a full refund. Just head to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. Thank you for your understanding.Regards, Prabu *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the response I got from Mr. [redacted] is full of incorrect events and disrespectful language. My complain was about my experience purchasing a deal for [redacted] BBQ, Not [redacted] Cruise. Both transactions had the same bad experience, but the later was worst due to the Support Reps whom I chatted with. Mr. [redacted] in his email said the bank received a dispute against the [redacted] Cruise's transaction which did not happen in the first place due to Groupon  error.Also Mr. [redacted] was disrespectful in his email by threatening me that any other dispute like this one will result in permanently deactivating my account. This made very confident that the Customer support department at Groupon no nothing about how to treat customers.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  Could you please specify the deals...

that you are looking for refund. I will be able to assist you further with the issue you are facing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: On December 5th, 2017, you spoke to and...

received an email from our customer [redacted] department letting you know which membership was purchased and what was included with this purchase. A copy of that email is below:Hi [redacted]Thanks for checking out this deal!I looked through the available information for this deal and was able to find the benefits to the $45 option, for [redacted] Club .https://www.groupon.com/deals/sam-s-club-883-nationalJust so you know, you can often find answers to your questions by checking the Fine Print under the images on our site. If that doesn't provide the answers you're looking for, we also include a link to the business's website on the deal page for additional reference.Have a nice day.Best Regards,[redacted]Groupon Customer [redacted]I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration....

To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours. Because it's been more than two hours since your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processing. Unfortunately, we're not able to stop shipment for an individual order at this point.You should receive the product within 7 business days from the purchase date. Once you've received it, you can return the item within 14 days Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I will accept there offer of the payment and credit they have offered, but want the business to know I never would received anything if the [redacted] did not step in and help. I was being ignored for the past week and getting no help to resolve this issue just showing how little they care about their consumer's. Thank you [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am sorry for all the trouble.There are...

some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too often. Sometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. After reviewing our history with these businesses, I don't see that we've had any reports of them refusing to honor expired Groupons. This is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to these businesses and address these situations.Please keep in mind, if we are able to work this out with these businesses, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use them. We will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on this. That being said, I can confirm that the refund is already processed for [redacted] and [redacted] [redacted] vouchers and your available Bucks balance is 20.80.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, although unsatisfactory to me, is the only option made which has been made available by Groupon. Please note: A refund of $31 in Groupon Bucks will be issued to your account shortly. You will get an email confirmation of your refund within 24 hours. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I wish to reiterate: What I requested: a $31. refund for a service purchased but not provided. Request was denied.What happened: I purchased a one hour psychic reading. After seven minutes, it became apparent that this merchant was unable or unwilling to provide any information relevant to me. She talked about such things as lucky days and numbers. After seven minutes of vague generalizations and contradictory “information” I asked about her process at which time she told me that in the following hour she would provide “just a surface reading” (a term I had never heard previously)  and not what is commonly understood to be "a one hour psychic reading” as purchased.  Further she stated that it was simple to get a refund for this misunderstanding. She then told me definitively that “all you have to do is call Groupon and they will refund your payment.”  I believe this to be fraud as I purchased something which the merchant stated that she would not provide.  I have found customer service to be a misnomer as no service was provided by Groupon who continued to stonewall me at each opportunity.  They admit no wrong doing or misrepresentation and based on their inaccurate version of events, refuse to refund the money paid them in good faith.  I am going to accept the offer of $31. Groupon credit as promised in writing.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm sorry to hear about the trouble...

you've had with your Groupon Goods purchase.If your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this point. You can visit https://www.groupon.com/faq#faqs:content-104 to read more about our return policy.With regards to the warranty request, on the original screen where you made this purchase, http://www.groupon.com/deals/gg-fitbit-charge-hr-fitness-tracker, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Product is not covered by manufacturer's warranty."While this product was listed as "Condition: new," this restriction regarding any warranty was included in the deal's Fine Print at the time of your purchase. At this point, we are unable to accommodate your request for a refund or replacement.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the trouble you had with...

this Groupon. It looks like this order was refunded back to the original form of payment. I apologize again for the frustration. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Again the business fail to recognize that the fine print can NOT change/supersede the original offer (this is shown is many court rulings)And even the customer support (see below) states the incorrect fact that the fine print supersedes the offer > it is the other way around as if the main offer and the fine print are contradictory the main offer stands. 
[redacted] Sep 20, 10:23 AM CDT:For future purchases, please keep in mind that Groupon's Fine Print section supersedes all other information provided on the deal page. More information regarding our terms and conditions can be found on the Groupon FAQ page, https://www.groupon.com/faq.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have verified that the credit to the account has been made as requested.  Thank you all for your help in resolving this matter.
Sincerely,
[redacted]