Groupon, Inc.

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Manager, Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
You rejected the refund through our financial institution.  I will not be using Groupon again.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this order was already...

refunded since you sent this in. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. We previously spoke in ticket [redacted].In ticket [redacted] I stated:"I would like to assist you as best as possible, as you're a very good customer of ours. I want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring to. While I can completely understand any frustration on your end, this request is vague, and difficult to fulfill. Without knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past orders. If you'd agree to it, I'd be happy to issue you a credit of $150 in Groupon Bucks to your account. As you know, Groupon Bucks apply automatically to any future orders, and don't expire for 180 days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are delivered. For that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separately. This is specifically to avoid these issues with return shipping. As the returns are free of cost to the customer, it's the best way to track each refund."Regarding your rejection: You are truly a great customer, and I value how long you've been with us, and how many orders you have placed. However, without specific orders to review, I am unable to give you the refund you're asking for. The credit I offered of $150 in Groupon Bucks was a courtesy for your years of loyalty as a customer. However, your request of $350 to your credit card is not something we can do. We can only issue funds to a customer's card if we're refunding specific orders. Since we have no idea which orders we're even discussing, any number we come up with is too speculative.I know it's not the credit you were seeking, but I have still issued the previously-offered one-time Groupon Bucks credit of $150 dollars. Those funds are available immediately, automatically apply towards your next purchases, and don't expire for 180 days. Again, I'm very sorry we weren't able to come to a solution that was more satisfactory to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund for the exchange rate of US to...

CanadianI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Unfortunately I am unable to locate an...

order associated with the $10 charge using the details you have provided.  It's possible this transaction never actually captured—just attempts. If these funds are not released soon, I suggest contacting your bank about this issue.I've found other purchases, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. The other account associated is with [redacted]We can merge these two accounts if you would like. Just confirm your billing address and which email address you'd prefer to use. In addition to your accounts, it appears this billing information has also been used under an account associated with the name [redacted] Is this someone you know? If so, we recommend discussing repayment options directly with them.[redacted] originally used this card on 5/19 to place an order which was later refunded that same day. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from purchases made on that account. If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion.  My colleague [redacted] has reached out to you in ticket [redacted] for this information, so we can resolve your issue.  Please reply directly to that email, and we will ensure this claim is resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Merchant not honoring the...

local-flavor-marib-restaurant GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Thanks for the reply [redacted] --- I understand what you are saying from a legal / fine print standpoint about the "1 day cancellation", but I still disagree with you completely from a customer service / "treating people right" standpoint.  You supported an event that chose to mislead the public (false pictures on their website, blatant lies about the activities and experiences that would be at Winter Wonderland).  Is there no responsibility in that?  More importantly and more egregiously, I believe your company chose to mislead your own customer base by removing the negative reviews during the peak purchasing time of year.It looks like the reviews magically have returned now, and the event has a 39% approval rating based on over 500 reviews.  Reviews such as this, however, make me think that % should be much lower:  I rated this a 5 star because I wanted people to read this. The ice skating ring is a wax ring. The staff had attitudes. The food was nasty. I spent $100 on tickets that I didn’t even use. I honestly am so upset I want a refund for everything. Shame on you and your company for this "not-illegal" but clearly reprehensible practice of hiding reviews, which presumably suckered in many attendees.  And then saying the only way you will offer a refund is if someone goes there, has a horrible time, and complains?  I was lucky enough to see the negative reviews before you deleted them so no, I did not go. At the end of the day, Winter Wonderland has damaged Groupon's credibility.  Your policy of "suffer first - refund later" is also a sad one.  I assume you have your hands full offering many attending patrons their refunds, but I do feel I am entitled at least to a refund valued in Groupon Bucks that I can use on a hopefully more legitimate activity.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Our policy for expired Groupons does not...

allow us to issue refunds for your orders in this case. All the businesses we feature understand that the purchase value of your Groupon never expires, so they will still be usable after they lose their promotional value. We also encourage our customers to give Groupons as gifts when possible, which may be an option for you as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $76 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like the account was reactivated, so you should have access to it now. The account had been deleted due to inactivity, or failing...

to maintain it by making any purchases within the last year. If you happen to run into this again, feel free to reach out to us and we should be able to reactivate your account. I've added $74.10 in Groupon Bucks back to your account to use toward future purchases.This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs out. You can see your Groupon Bucks ba[redacted] by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.Please enjoy and let us know if we can help you further.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I'm sorry for the trouble with this purchase. I've checked your...

account and can confirm that a refund has already been processed to your credit card. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there, via ticket #[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted]Regarding your complaint: I'm sorry for any ongoing frustration.  Per your request, this refund has been converted to your original form of payment.  As is standard with all refunds to a credit card, please allow up to 10 days for the funds to fully show on your account.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Because your Groupon Goods order was older than two hours when you contacted us, we aren’t able to stop your...

order from going out. However, your order is eligible for free returns so when it arrives, you can send the item back for a full refund if you still wish to do so.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. (Ticket# [redacted])Regarding your complaint: I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for your help in this matter.
Sincerely,
[redacted]

This is clearly lower managment killing a company and the board having no idea , The only way to resolve this is to have the CEO office call me like: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about your email subscriptions, I am very...

sorry for the inconvenience.  I have unsubscribed the email address [email protected] from all Groupon emails.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support