Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I would first like to apologize for the...

inconvenience this purchase has caused you. I do see that a refund was to be processed and was not, for that I do apologize. I have since refunded you in full $52.99 back to your [redacted] Please allow 7-10 business days for this to be reflected in your account. I've also added $10 in Groupon Bucks for the trouble.Please note that we are escalating this ticket as to get your refund processed as soon as possible.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: 11017728
I am rejecting this response because: business did not offer any resolution. 
Sincerely,
Matthew [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires 8 days notice prior to a reservation's check-in date to cancel without a penalty. Because you contacted us after this window had passed, we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation. [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that property. If a property does not approve a refund, Groupon cannot pay for the reservation on your behalf. For this reason, your reservation remains non-refundable.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGrouponCustomer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it is stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/gl-matchbox-twenty-counting-crows-31, we included a full description of the deal. The terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Early Discount - 09/17/17 at 6:45 p.m.: One G-Pass Ticket, General Admission Lawn"I'm very sorry you missed the show. Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13If there's any ever confusion about specifics regarding a deal, whether that includes the description of the deal, pricing, location of the event or when your voucher expires, you can always feel free to contact us for assistance. You can also view more details about the order in question, whether it's a Live, Local, or Getaways deal by going to the "Order Details" section once selecting the order either in the Groupon app or on the web version of the site."Regarding your complaint: I absolutely understand your frustration in regards to the interface of our mobile application. However, the event date is still able to be viewed from multiple locations such as the page where you viewed the deal, the order details page of your purchase, your confirmation email as well as on your tickets themselves. In addition, the expiration date for Groupon Live events is typically after the date of the show as this voucher should not expire on the day of the event (that would render your tickets invalid upon redemption).While I can't fulfill your request, I would like to offer you a small token of our regret. I've issued $20 in Groupon Bucks on your account. While I know this amount is not equal to the amount you spent on your purchase, please consider this a gesture of goodwill should you choose to use our site in the future. Groupon Bucks will apply automatically to any future purchases, and don't expire for 180 days.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria...

[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: 10961071
I am rejecting this response because:I'm very disappointed that I do not have the product purchased, nor any tracking information regarding a shipment. Groupon ridiculed me on several occasions when I reached out regarding this issue, berating me for calling to check the status, and assuring me that the package would arrive on Nov. 19. It is simply unacceptable that several customer service associates and a supervisor can simultaneously be so arrogant and contemptuous, as well as wrong. I still don't have the package and simply want my charger. Groupon needs to honor the purchase agreement. A $10 credit does nothing to resolve the dilemma which is that I need a MacBook Pro 85W MagSafe 2 Charger.
Sincerely,
Terry [redacted]

Hi [redacted]Thanks for your reply, and I want to apologize again for the trouble with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at...

this time, so I've just canceled this order and issued a refund of $51.02 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/[redacted]Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.Thank you,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:It does not satisfy what I have requested.
Sincerely,
[redacted]

Hey Callie,Thank you for reaching out to us again through the Revdex.com.I reviewed your situation and I apologize for any frustration that's occurred along the way.All of the assistance you received regarding your gift card is in accordance to our policies and procedures.I've also followed up with you via email from our internal system. You're welcome to respond to me there if you have any further questions.The only way to arrive at a full resolution for that issue is to follow the recommended steps.For all of the trouble, however, I've issued a credit of $15 in Groupon Bucks to your account.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, I couldn't locate...

your the orders you are referring using this email address.  I'm happy to help, but I'll need some more details first. Please write back to us with the order number or the email address you used to purchase these Groupons. With that, I'll be able to assist you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were issued a credit of...

$30 to Groupon Bucks on 01/15/18. Any Groupon Bucks you have will apply to a purchase automatically (except Market Rate deals). You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.If you have any additional questions, please reply to me through the direct contact from Groupon.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry for all of the trouble that you...

had in trying to reach the business to schedule the appointment for your massage deals.  This is not the experience that we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] KManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Merchant Support Team and they’ll be in touch shortly.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply there. That’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Groupon emailed me a prepaid return label for me to send back the package last week.  I sent back the item and the money should be returned to me soon.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had using the redemption codes for the [redacted] deal. It looks like the...

order in question was refunded to your original form of payment on 5/24/2017. It should appear on your statement within 10 business days of that date.We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've passed this along to a Groupon...

Stores specialistI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support