Groupon, Inc.

Hello  [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.I would firstly sincerely apologize for...

the inconvenience you and your children faced on the vouchers being cancelled for the Circus, words cannot express this disappointment, but request you to please accept our apologizes.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue.   l see that your vouchers for "gl-garden-bros-circus-113" as been cancelled by us incorrectly and refund was processed to you, I have gone ahead issued $50 in Groupon bucks, which will be available in your account for 180 days.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me...

know.Thanks again,[redacted]ManagerGroupon Customer Support

Hey [redacted]I'm sorry for any frustration that may have occurred.I've notified the representative assigned to your issue and she'll be in touch soon.Regards,[redacted]ManagerGroupon Customer Support

Hello Vanessa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131627, and find that this resolution is satisfactory to me.
Sincerely,
Monique [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint of attempting to charge your credit...

card after it is initially declined.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Initial Business Response /* (1000, 5, 2015/05/17) */
Hi [redacted]
I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $58 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive...

an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:[redacted]I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have issued you a full refund for your...

[redacted] voucher on 8/4/17.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: provider basically rejected to provide service due to unwillingness to return call, or schedule service in a realistic manner. That is the only service I was interested in, so Groupon should provide full refund. Not interested in exchanges. FRAUD!
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Groupon actually completed an...

investigation into this merchant recently and confirmed they are open and accepting vouchers. Since this is the case, we can to reach out to our Scheduling Team to facilitate communication between you and the merchant to resolve this issue.We can also initiate another Trade In for the voucher as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Sarah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: We have canceled this deal and I'm very sorry...

for the trouble you encountered.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: One of our representatives sent you [redacted] Phoenix's contact/warranty information on March 29th.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],
I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.
I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never...

the experience we want you to have, and I certainly understand your frustration.
I just issued a full refund back to the credit card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.
Please let me know if you have further questions.
Regards,
[redacted] A.
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted]Regarding your complaint: To the points provided you in [redacted] ticket, if the merchant is still open and honoring Groupons, we will not refund past 3 days.  However, as offered to you twice, our trade-in program allows you to make a new purchase within 24 hours.  As is clear, you have rejected that offer several times.  As you have not had an exception to this policy in the past, I have issued a one-time exception refund of $39 back to your original form of payment.  While I know you don't agree with our policies, I must stress that this type of request will not be honored in the future if the merchant will still honor the Groupon.  Please allow up to 10 business days for this refund to reflect on your statement.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support