Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

I asked groupon to change the price as I noticed that the price on the company's website states $89. I waited long enough, but Groupon neglected not change the price on groupon website. Now they claim that it is temporary price discount. Three months is not temporary. Even now, it is only $90 on the company's website.Please refund my money in original payment form, not groupon since I notified the price discrepancy in January and company failed to change the price and lying to all the customer on their website.    Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In regard with your refund...

requests for the groupons [redacted] and [redacted] we are sorry to hear that you were not satisfied with your experience with the merchant. To help make up for the trouble, I have issued $20 in Groupon Bucks to your account. This credit will be available for you to use shortly. Unfortunately, this is the best we can do and we will not be able to refund your purchases. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I spoke with [redacted] in Merchant...

Success for the Groupon Goods Marketplace regarding your issue and she confirmed that she was able to follow up and address your concerns regarding your merchant account. If you have any further questions or concerns regarding your account or payments, please feel free to follow up with her directly. For reference, here is a copy of the email that she sent you:"Hi [redacted] Thanks so much for your feedback about about your issues with Groupon Goods Marketplace. The pending balance of $1517.44 has been paid out to you. Unfortunately, you were previously impacted by a technical batch error that initially prevented your payments from processing on time. This error has since been resolved and going forward you should have no issue receiving payment. In regards to your service issues, I encourage you to contact our support line during the afternoon when our call volume is lowest, otherwise I can do my best to assist you directly via this email thread going forward. The following support tickets have been resolved: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Also, I spoke with [redacted]- the category manager for toys and games. He said that you have not yet met the required thresholds for additional promotion but he has your contact info and will be in touch if that changes in the near future. Lastly, please be advised that if you have recently rejected products or products placed back into pending review, all final edits must be submitted prior to November 18, 2017 11:59pm CST. Otherwise your products will not be reviewed until January 2018. Thank you again for sharing your feedback with me. Feel free to reply here if theres anything else I can do for you. Best"Please let me know if you have any other issues with contacting the Merchant Success team and I will gladly follow up with them again on your behalf. Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because Groupon owes me $85 in a way I can actually use it.  I specifically stated I wanted a refund in check or to the card I have on file and that I WOULD NOT accept Groupon credit because I will not be using the business again after their poor customer service and negative customer experience.  I refuse to believe that a multimillion dollar company can't find a way to refund $85 to a customer.
Sincerely,
[redacted]

Complaint: 11005185
I am rejecting this response because: no solution was provided. I was told a representative would contact me, but no one has reached out. I am continuously disappointed by Groupon's customer service.
Sincerely,
Suzanne [redacted]

Hi Kevin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Bethany *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I have located the purchase you've cited in an account associated...

with the email address [redacted]@gmail.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account where the purchase is made, or include it with your request. As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed. Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals. A follow up email relaying this information was provided to you on 01/04/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, we have issued you a full refund for...

$39.00. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm very sorry for any confusion. When an order doesn't process...

successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, it looks like you placed additional orders in the meantime, so that is how you ended up with multiple orders for this deal in your account. We were ultimately able to process 2 separate order attempts, but 1 order attempt did not complete and was eventually cleared out. You can view all of these orders in your account at http://www.groupon.com/mygroupons. Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds outside of the cancellation policy in place. In this case, all purchases for this deal were Final Sale. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your order itself. I'm sorry if anything about this was confusing. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry, but unfortunately, because...

this Groupon expired so long ago, we're not able to issue a refund to your original form of payment. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble (which you've been credited the $85 you'd originally paid in 2011).I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: First off, our apologies for the...

frustrating experience, as this is never the experience that we want our customers to have. We are currently working with the merchant to prevent this from happening in the future.I see that you were refunded back to your original form of payment on 02/03/18. It can take up to 10 business days for that credit to post back to your statement. You should have received your refund by now, but if not, definitely let us know.I've also added $15 in Groupon Bucks to your account to help make up for the trouble. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase (except Market Pick deals). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Our apologies again for the inconvenience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me through the direct email from Groupon.Kind regards,[redacted] ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone[redacted]
Contact Email: s[redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this has already...

been taken care of, but if you need any additional help, please let us know.
Regards,
[redacted] M
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but in no way concludes my complaint against Groupon or Los Angeles Laser. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Just "clicking" as you " Groupon" describes and as I did, will not result in any return or exchanges.  I tried this approach  but have yet to receive any replacement items.  It is very complicated not as easy as "kevin" described.  So therefore it would be nice if I can get my $32 back in a check.  I wanted the security guard course and the Groupon merchant was downright uncooperative and disrespectful to terms and conditions as put forth by Groupon.  I did not purchase "items" as I have many clutter in my house already.    Please understand I do not need  tiny earrings or such items.  I tried to order it  to fulfill the refund amount but  it was very  difficult  to arrive at exactly $32.        Additionally I have not received any items I thought I ordered,  and maybe I did it wrong.  I don't know if they maybe needed extra for shipping and delivery etc.  And then what happens if the earrings, (items) got lost in the mail? who will I call? Groupon or the merchant?  So keep everything simple and send my $32 back, easy. Also when it comes to ordering something on Groupon, as you keep credit card information stored on your website, it is very easy to buy something inadvertently, quickly by,  yes,  " just clicking.".  But when the shoe is on the other foot, it is hell to get a refund or even  exchange.   The coustomer have to hunt for a telehone number and go through all kinds of manuvers .    You Groupon must take into account uncooperative vendors who refuses to honor your coupons.  Its not entirely  your fault nor is it mine,  however you cannot trap costumers into  making  seemingly "fraudulent'  purchases  as this case is appearing to look like, then refuse refunds.  This case may be an exception, so you must make an exception and refund my $32 now.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I see that you're historically a great customer of ours, and I'd like to help. The previous responses were correct, in that we were trying to gather details about each purchase you're referring to, and gain clarifying knowledge about how each item was shipped.In the future, it's very important that when returning Groupon Goods, each item must be sent back individually with their printed free return label. This will avoid this issue in the future.While I cannot refund each of these items to your credit card, I want to be able to assist you with this frustrating situation. I have issued a one-time credit of $200 to your Groupon account in the form of Groupon Bucks. As you know, Groupon Bucks automatically apply toward your future purchases, and they don't expire for 180 days. Please note that this amount is approximate to the dollar value of all the items you told our support team that mailed back.Because you've been such a good customer, I hope this credit will make up for the frustration. It's important to note again that we cannot give this kind of credit in the future, so please make certain that all returns are sent using the printed free return label and sent back to us as specified.Please reply to me in the ticket I've sent from [email protected] if you have any questions, as I can follow up with you directly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the continued...

frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and one of our Supervisor responsed to your email on 11/28/2017 addressing your issue. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund status issuesI wasn't able to locate your Groupon account under the email you provided to the Revdex.com. I’ve requested...

more specific information in my direct email to you. Please reply to me via support ticket[redacted] and I will be able to investigate further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support Groupon Customer Support