Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11141783, and find that this resolution is satisfactory to me.
Sincerely,
Juliana [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: My apologies for the delay in receiving...

your items. It looks like this issue has been resolved, as I can see that you've responded to the merchant on 08/08/17 that your items were received.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Just to clarify, the message wasn't clear when I initially did the trade at the first time. That's why I didn't proceedBut Thank you for resolving the problem now.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since this charge has been disputed with...

your financial institution, you will need to speak with them.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com.Regarding your complaint: Sorry for any inconvenience. I wasn't able to find your purchase using your email address. Could you have used an account associated with another email address to make the purchase?I can...

definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further. Please reply directly to me in the email I just sent to you from support.com, and I can assist you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I want a refund on my credit card. I purchased a service that was unavailable for use. I expect to get my money back in full. I do not want "Groupon bucks." This will not be resolved until I have been credited on my credit card for the money I am out as a result of Groupon. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint in regards to the purchase of 3 tickets for...

[redacted] the Show: [redacted] Experience in Louisville, I am showing that you have been refunded via a dispute that you filed with your credit card company. The refund was issued 12/14/2017.I am showing that you were denied a refund because all GrouponLive event deals are a final sale unless the Fine Print states otherwise. In this case, the fine print states, refundable only on the day of purchase and I am showing that you contacted us the day after.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Mr. [redacted],I apologize for any frustration that may have occurred.I saw where a Goods Specialist had been in contact in November to explain that we won't be able to issue a refund.For further elaboration, I've notified a representative that will be in contact with you.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I received your email and all you asked for was the email address my acct was under I  which I have responded and am waiting for a resolution before I so casually accept your response 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, as mentioned in...

our earlier CS replies, we are unable to process a refund for your ' [redacted]' Groupon purchase. Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchase. We put most of the pertinent information in the Fine Print section, on the page where the deal is offered, in this case http://www.groupon.com/deals/ihop-2-[redacted], we always include a map and list of locations to the right of the deal description. In this case, the restriction in question is:[redacted]
I'm sorry to hear that you're not interested in visiting this location. You can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using it. After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted].ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I feel that it is very disingenuous of Groupon to treat their long-term customers the way they treated me.  I am no longer interested in pursuing this complaint.  But, I hope that Groupon will in the future treat their customer-base better and do not cause them so much of a hassle.   Apparently their business partners do not follow Groupon's advertised obligation that the amount paid for a Groupon never expires.  They need to either remove those partners from partnership or urge them to follow the advertisement and not bait and switch.  In case their partner is not complying, Groupon should take the responsibility to resolve the issue through the partner or make a refund.  Making the customer to go around the circles and angering customers will not benefit Groupon. They not only loose that customer but will have negative reviews in the social media, etc.Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted] . Regarding your complaint: I'm very sorry...

for any for the trouble this has caused and I understand your frustration. It looks like a full refund of $69.99 was issued back to your Groupon account on June 2, and one of our representatives, [redacted] reached out to you via email. I apologize if that email was missed.This credit is available for you now in your account, and you should have receive an email as soon as it processed.I apologize again for the trouble this has caused. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that there is appropriate follow through.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: You were issued a full refund on...

05/18/17. Please allow for up to 10 business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including our first Revdex.com response to you (Ticket [redacted]). I also responded to you a moment ago via email from [redacted].Regarding your complaint, I see that our Escalation team processed a full refund for the local-flavor-vogels-flowers-formal-wear deal as of 2/27/17. We sincerely apologize for your experience and hope the processed refund can be considered an appropriate resolution to this case. Thank you for your understanding. Please reply to me here if you have any additional questions or concerns. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've connected with our Merchant...

Support Leadership Team, who will be reaching out to you soon.I’ve provided more specific instructions in my direct email to you (the Subject is "RE: Revdex.com Case [redacted] and the reference number is [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund for "Standup Show for Two or...

Four, Plus Two or Four Tickets to Future Show at Pittsburgh Improv (Up to 80% Off)".I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.I would firstly apologize for the inconvenience you...

and  faced on the code being invalid.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue.   l see that your vouchers for "paint-nite-200-albany-capital-region are not redeemed as the code did not work, I am processing refund to your original mode of payment for $49.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer [redacted]