Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:I have asked for a CASH refund of all "groupon bucks".  BAsed on my recent experiences withe this company, and the unsatisfactory  and often misleading  deals they sell, I  have no desire to continue doing business with them! 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We were unable to locate this purchase...

using the email address you have provided. Please reply to the email we just sent requesting this information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] ending on April 5th in ticket [redacted].Regarding your complaint: As [redacted] stated, you...

have already been refunded for this Groupon purchase:"We're only able to issue refunds for a Groupon within 3 days of purchase. After that, all sales are final. However, I'm able to make a one-time exception.I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future."As this refund request has been granted, we consider this issue solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Rebecca, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] on April 28th in ticket [redacted]In this response, it was stated:"Regarding your refund request for order # [redacted] ;I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired voucher. We have reached out to the business and got a confirmation that they are honoring the expired vouchers as advertised."I'm afraid I must reiterate this information. While you may find a dispute with 15 classes versus a month of classes, the merchant is still honoring for the dollar value you paid for the Groupon toward a package they currently offer.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry to hear that the...

Certified Round Diamond Pendant was purchased twice. It looks like you called in after submitting this request to the Revdex.com, and we were able to resolve the issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your [redacted] One $25 Voucher...

and Two Large One-Topping Pizzas. A new promotional code has been issued, given the old code expired with the voucher because it was not processed prior to expiration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. I just issued a full refund back to the credit card you used for this purchase instead.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi [redacted]
I apologize for any inconvenience and thank you very much for taking the time to share your experience with us. I'll make sure that your feedback is communicated to the right people who can address your concerns.
I've checked...

your account, and I can confirm that this order has been canceled. Your refund processed successfully on 06/25 to the card ending in[redacted]. It should appear on your statement as a refund from Groupon, Inc.
Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is sinking that the other account is mine when it is my mom's. She is listed there as the [redacted] address. It is clear and evident to me why Groupon has such a poor eating from customers on the Revdex.com website and anywhere else I see reviews.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I want two $20 gift cards for this merchant then since your site didn't allow purchase
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still not receiving what I paid for. I bought a groupon for a discounted product, now that the Groupon has expired, I know how to purchase the product at the regular price in order to be able to use the money that I spent on the groupon. Further, no where does it say that I have to use the expired groupon for exact what I purchased it for originally. I purchased a groupon for four photobooks, in order to get the money I paid for the groupon, I know have to purchase for photobooks at the regular price. Not only that but even though it is no longer a traditional groupon, but a credit, it is still treated as a groupon and therefore I can not use it in combination with another coupon or discount. How is that far to me? Groupon got their portion of my purchase as well as the business, but I am now out that money unless I want to pay 3-4 times what I paid for the groupon just to get what I paid for. I think it's a very scammy, scheming, underhanded policy, that is ill worded at best.
 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can completely understand your...

concern. As per your email, I understand that the merchant promised you a refund, but as per our policy this voucher is not eligible for the refund. However, I can see your recent contact with my colleague [redacted] on Trade-in.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:i want my money back for something that I didn't purchase!!! I've had issues with Groupon on their Getaways and didn't know I had even booked a trip until the following day! This time somehow a trip gets booked when I'm on a totally different app. I just want my money back and want a call from an actual person. The computerized/automatic responses are ridiculous and a HUMAN would be nice to deal with!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have also spoken to representatives who have assisted me in resolving the issue. 
Sincerely,
[redacted]

(The consumer indicated he/she ACCEPTED the response from the business.)
So, a Groupon supervisor got involved with this and they finally saw that this duplicate order was not my fault. The Groupon Bucks credit offer is acceptable. I need to ask one question of Groupon though. How does a customer know what account they are in if they are sent duplicate emails to their computer from 2 accounts, and the information at the top right of the screens ALWAYS shows only their own information, and it is dkuplicated for both accounts???? This is to avoid this same problem in the future?????

Hi [redacted],My name is [redacted] and I am a Manager here in Groupon Customer Support. I'm so sorry for the trouble. I double checked and it looks like you spoke with our Supervisor, [redacted]. To confirm, [redacted] deactivated your account and refunded the card ending in [redacted]. I've pasted her follow up...

email below:Hello [redacted],Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.We have also removed the credit card on file in your account.If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]Supervisor I will also follow up with you via email so that you have another direct line of communication to the Management team in Customer Support. I would be happy to further assist you. Regards,[redacted] KManagerGroupon Customer Support