Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

H[redacted]I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every Groupon experience is both fun and a great value. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and...

will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any questions.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] Regarding your complaint about the merchant being not...

contactable. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the continued trouble you...

been having. Our merchant [redacted] team has reached out to you, and has scheduled a callback on 2/8/18 to address your concerns. please defer any further questions to the Merchant [redacted] team. The best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant Center. You can also contact our Merchant [redacted] team by email at merchant[redacted]@groupon.com.Again, I apologize for the confusion, but once you've reached out to our Merchant [redacted]ers, they'll get back to you shortly. Thanks for your understanding!Regards,[redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for providing me with this additional information. I'm able to go ahead and make a one-time exception in this case....

I've just canceled this order and issued a refund of $15 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From:"Groupon"
Date:Mon, Jun 22, 2015 at 8:09 pm
Subject:Purchase Confirmed: Thank you for your purchase!
Hi [redacted],
Thanks for Getting Your Groupon!
This was purchased as my 52nd birthday gift and I was not able to use it on 6/25/15 because the merchant would not accept it. I requested a full refund and was directed to Groupon. I no longer in [redacted] and will not be able to use it nor do I have anyone to give it to before the expiration date.
I would like this amount applied to my capital one master card effective today.
Order Details
View Order Status
Description Quantity Price
Through August 16, 2015: Two Tickets to "DaVinci and Michelangelo: Side by Side" Exhibition 1 $18.95
Subtotal: $18.95

Total: $18.95
Final Business Response /* (4000, 13, 2015/08/18) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Your refund for [redacted] processed successfully on 7/30 to the Mastercard ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Regarding your Groupon for the, "DaVinci and Michelangelo: Side by Side" Exhibition, I'm very sorry you missed the show. Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13
Thanks for your understanding. We are considering this issue resolved.
Regards,
[redacted]
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further...

questions.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: On the Groupon site, I was searching under deals for Augusta, GA.  This area typically covers from Atlanta, GA to Columbia, SC and will also be very specific as to the location.  Once I selected the [redacted] - there was not any specific location listed (it may have been hidden in some find print in order to sell more, but it was not clear as to the location).  It was not until I opened the coupon to use it that I saw Witchta was the location.
Sincerely,
[redacted]

We have responded to the customer's complaint. Thank you.

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

[redacted]Manager, Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:I'm very sorry for the trouble you've...

experienced. As requested, I've just issued you a $33 refund to your credit card used for making the purchase. Please allow up to 10 business days for this to be reflected on your statement. We appreciate you bringing this to our attention and we'll definitely use your valuable feedback.I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I understand your policy Groupon. However, I am losing $60 or more on tickets for a game that I did not even attend. You are not accommodating me in any way and only apologizing. The least you can do is offer a credit for a future purchase or future tickets to another basketball game. I feel like I deserve SOMETHING so I'm not just losing $60. Sincerely,
[redacted]

Hey Samantha,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund for One 60-minute custom massage...

from [redacted]I’ve provided more specific instructions in my direct email to you in ticket # [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. The cancellation window for the reservation in question had already...

passed at the time of your first contact regarding that order. On the original screen where you made this purchase, http://www.groupon.com/deals/ga-bk-schlitterbahn-waterpark-resort-new-braunfels-...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the restriction in question is: "4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate" Since the cancellation deadline is contingent on check in and has to be given 4 days prior to check in, it should be noted that the deal page shows the check in as: "Check in: 4 p.m." At this point, we are not able to cancel or otherwise modify your Groupon Getaways Booking which was nonrefundable at the time of your first contact. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

[redacted]Manager, Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.Sorry for any trouble! I can confirm...

that your refunds processed successfully on 11/10/2017 and 11/30/2017 respectively. You should have received email confirmations shortly after these refunds were issued. If you're not seeing them, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the the original payment method which was [redacted] Pay. After your last contacting with customer [redacted], CS representative [redacted] replied December 21st, 2017 with the Acquirer Reference Numbers (or ARN's) which you can use with assistance from the claims department of your financial institution to help locate the refunds.In case you did not receive that email, here is the information provided:Issuer of Refund: Groupon IncAcquirer Reference Number (ARN): [redacted]Amount: [redacted]Refund Date: 11/30/2017Acquirer Reference Number (ARN): [redacted]Amount: $[redacted]Refund Date: 11/10/2017I apologize for any inconvenience, and I hope this clears everything up. If you have any other questions. please reply directly to the email I mentioned above.Regards,
[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this was resolved on January...

9th via email from [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:It looks like your issue was resolved as...

requested and your refund has already been processed to your original mode of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support