Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint for 2 Wireless LED Porch LightsI’ve provided...

more specific instructions in my direct email to you via ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for the inconvenience in this...

issue. However, the Fine Print stated, in part, "Discount reflects Pirate's current ticket prices, which may change." Further, the Groupon refund policy states, in part, "For ticketed events, Groupon will not issue refunds after the day of purchase..." The business may offer other temporary discounts or change their standard pricing after the Groupon was featured. Unfortunately, Groupon cannot foresee or control these changes.Regardless, we have made an exception and I have issued $14.58 back to your [redacted] credit card ending in [redacted]. Please allow 10 days for this to reflect in your statement. We value you as a Groupon customer and I trust that this resolves this matter.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I have reached out to our Merchant...

[redacted] Leadership Team. Someone from that team should be in touch with you within 1 business day, to discuss and resolve the matter with you. If you do not hear from anyone within 1 business day, please let me know by replying directly to the email from [redacted]@groupon.com, and I'll be happy to assist you further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from s[redacted]Regarding your complaint: I’ve looped in a manager who works...

on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
Thank you for investigating this. In reference to complaint ID [redacted] Groupon has agreed to issue a refund, and I accept this outcome. Since the process took six weeks and involved countless phone calls, emails, and live chats with Groupon, and since they did not seem to take action until Revdex.com got involved, I likely will not do business with them anymore.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My refund was processed a few days after my complaint was filed, by someone who actually took the time to read the refund policy that was sent to me and took the proper action. It should've never had to go this far and I will never use this company ever again, as their support structure is a complete mess.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your Weider 110 Vinyl Weight Set missing parts...

complaint, since you are not able to return the package we have issued refund without needing you to return the product.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have not been the name of the vendor who supposedly mailed the phone I purchased and never received. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble! I've gone ahead and processed that refund for you.  You should receive an email confirmation shortly. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],My name is [redacted] and I am a manager with Groupon Customer Support. I was unable to find the deal that ran for the previous business that you purchased based on the information given. With this information, we may be able to better assist. Regardless, I have reached out to [redacted]...

directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding payments. Please let us know if you do not hear back from him by contacting our Merchant Support department at [redacted] They are available Monday through Friday from 8 AM to 7 PM, CST.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Email: [redacted]
Hello [redacted]
I'm happy to help, but I wasn't able to tell which Groupons in your account you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.
Typically, If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at that time so that we can resolve any problems on your behalf. We are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended.
We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase value. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise.
Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:  For the safety and security of Groupon,...

we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.However, I've sent a PDF copy of each Groupon that is available in your account. You can still use these Groupons with the corresponding businesses.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the receipt...

of spam emails. I can ensure you that I have forwarded this matter upwards.I am not showing an email for [email protected], in our system, but we will be looking into this.Alternatively, do you have a different email address you'd like me to check? It's possible that a different email address is set up to forward these to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com.I responded to you a moment ago via email from [redacted]Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.To make up for the disappointment, I've just issued the refund for the five vouchers for $72 back to your original form of payment. Please...

allow up to 10 business days for this to be reflected on your statement.Please get back to us for any further assistance required.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Thanks for your email regarding...

Groupon Getaways. I'm going to loop in a Getaways specialist to review your case for further consideration.They will be in touch soon!Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 18.Regarding your complaint: I'm sorry for any frustration this issue has caused. The $238 credit in Groupon Bucks is already on your account, and will automatically apply toward any future purchase.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Sorry for the trouble you had and I completely understand your frustration. Regarding the Canvas Print from [redacted] Groupon, since you were unable to use this Groupon on time due to account closure, I've just issued you a full refund and removed this Groupon from your...

account. Please allow up to 10 business days for this to be reflected on your statement.Also as we stated earlier, if you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support