Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], we stated:"Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for eOilChange.com. We recommend reaching back out to your financial institution directly to discuss a resolution."Any time we respond to a complaint through Revdex.com, we reply both internally, and through Revdex.com, and these messages should reflect the same information. We are being transparent in both replies.Regarding your complaint: Unfortunately, I must reiterate the above information. Any time a dispute is made with your financial institution, we must abide by that process, and can no longer alter that transaction or order in any way. Please reach out with your financial institution with any further questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still will be very careful the nest time I do business with groupon or mrs [redacted]. Doesn;t make sense to "BUY" A coupon/groupon if you can get the same deal without it. Sad to say this is exactly what everyone is complaining about. And they just keep doing these business practices.  
[redacted]

Hello, We have already replied to this complaint multiple times, and have provided the final resolution.  Please see information below: "Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and [redacted] on ticket [redacted]In ticket [redacted] it was stated:"Hi [redacted]I'm sorry for any confusion.I see our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refunded. Groupon Bucks automatically apply to purchases you make on the site. You may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.10/11/2017 One 60- or 90-Minute Massage with Selected Add-On at Live Well BodywoRx 10/11/2017 Gemma Luna 7.00 CTTW Topaz Halo Ring in Sterling Silver10/11/2017 24-Hour Matte Liquid Lipstick Set (5-Piece)10/11/2017 Gemma Luna 7.00 CTTW Topaz Halo Ring in Sterling Silver10/12/2017 One 60- or 90-Minute Massage at Cornerstone Wellness Center10/12/2017 One 60- or 90-Minute Massage at Elements Massage Phoenix ArcadiaIf you go to your Account section on the website and click "Groupon Bucks" you can see a more detailed listing of when and on what your Bucks were spent.If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, we had provided the tracking number of the item in question and stated:"I've checked your records and can confirm that this order was shipped on 10/16/2017."Following this you had opened a new ticket [redacted] with our customer support with [redacted]In ticket [redacted], it was stated:"Hi [redacted]I'm so sorry that [redacted] was unable to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order and issued $22.81 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.Regards,[redacted]Groupon Customer Support"Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble with this deal....

On the original screen where you made this purchase, http://www.groupon.com/deals/new-york-real-estate-institute-2, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since you have already disputed the...

charge with your financial institution, then we have to let that process run its course.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we did reach out to the hotel to request an exception to their cancellation policy with your complaint. Unfortunately we were not granted an exception and weren't able to refund or partially refund your booking. We did not advise that you would be granted a refund after you had checked out with the hotel. We're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.In regards to the extra fees, we did include in the fine print of this deal the following information:-$49 plus tax non-refundable damage waiver fee, $85 plus tax (one-bedroom units) or $105 plus tax (two-bedroom units) cleaning fee, and $10 plus tax fee per vehicle collected at check-in-13.12% tax and 6% reservation fee added at purchase.If there's anything else we can look into for you, please let me know here.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your rejection: At the time of purchase, these fees were listed on the deal page for the Getaways package. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a full or partial refund is not possible for this purchase.However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experience. I know this is not the desired outcome, but I have issued $50 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We have issued you a full refund for the...

item you returned.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your Groupon Good order for the Golds...

Gym Treadmill Trainer is still within the delivery time frame indicated on the Fine Print and is scheduled to be delivered on time within the 12 business days from purchase date.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
This response was actually false, no information was sent. Going through legal channels I was able to resolve this with Groupon however. This matter is closed as long as the refund remains in place.
Sincerely,
[redacted]

Contact Name and Title: [redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
As previously stated, our...

Groupon Goods Team reviewed the items returned to our warehouse and we were not able to verify that all of the bundled items you claimed to have returned were actually received. Again, we are only able to offer a reimbursement on the items that were located; these refunds have already been issued to you. We are not able to issue refunds for items that have not been confirmed as received.
Per the instructions provided to you when you access a return label from our website, we recommend returning each item with its corresponding return label. Returned items cannot be bundled and must be returned separately.
I'm sorry again for the trouble, and thank you for your understanding. Please let us know if we can assist you with any other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.Sorry for any inconvenience. I was...

able to locate the purchase you were referencing on a different account under the name [redacted]. For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the account owner of this Groupon log in using the email address associated with their Groupon at www.groupon.com/[redacted]. The sooner we hear from them, the better we can assist.Thanks for understanding. If there's anything else I can help with please reply to the email mentioned above directly.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com.Sorry for any inconvenience. I wasn't able to find your purchase using this email address, [redacted] or the case number provided, [redacted] Could you have used an account associated with another email...

address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedPlease feel free to send this information to support[redacted] as well, with ATTN: [redacted] in the subject line. Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have solved my problem already after like a few weeks which shouldn’t of been the case. I am still upset that no one has the chance to speak on the phone when they have problems. I also don’t like that the customer service employees don’t ever seem to understand my English when I’m talking asking questions and responding. I also don’t like the three day policy to cancel any orders. I believe that someone should be able to cancel whenever they would like. Sometimes people might not need it anymore. In a situation I had I bought a Groupon and didn’t realize right away that I couldn’t use it in my state because it was strictly for another state and I was way past my cancel time. I spoke with someone and said I can just give it to a friend. I think that is completely unfair that I have to lose money I spent on something and didn’t realize I couldn’t use it and not be able to get it because of this three day cancel date. 
Sincerely
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:  what I purchased per the Groupon offer was not what I was told I was to get by the owner of Massage Spring.  I have contacted my credit card company and they have this issue listed as a "bait and switch" and credited my account.  According to the details Groupon is offering, I can trade but if not re-purchased, the trade will expire within 14 days.  I do not plan on dealing with Groupon again since it seems they are in the business to "bait and switch" the offer purchased.  I am sorry that this happened since I really was hoping to get a massage and try out this new business but now I never return because of this "bait and switch". 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support