Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have been refunded for the money.I am disappointed in this business and do not recommend it to other customers. Thank you Revdex.com for all your help without you this company would have taken advantage of me as a customer.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I've been in communication with the relevant channels and am happy to...

report that we are able to get your issue sent directly to the vendor regarding the warranty on your order. Would you be able to provide me with answers to the following: • What is the best email address and phone number to reach you? • Do we have permission to share this information with the vendor? • What is the serial number/IMEI number on the device? Once we have more information about how you can be serviced under the warranty, we'll follow up with an update as quickly as possible. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had. We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] movie tickets". We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I must reiterate the previous resolution. Once a dispute is filed, we can no longer alter the order in any way. Please contact your bank with any questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand your frustration when...

you are not able to redeem your Groupon as intended. I apologize for our delay in resolving this matter for you. I've just canceled this order and issued $59 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for any inconvenience. Please don't hesitate to let me know if there is anything else I can do for you. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you so much for your assistance!
Sincerely,
[redacted]

Hi Antoine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Alexandria *ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for any trouble.
Your order was refunded to Groupon Bucks on 06/30. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
If you have any other questions, please let us know.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Since the [redacted] Health Centre vouchers contained a Fine Print...

stipulation that allowed refunding, I've issued you a full refund for order [redacted]. Please allow up to 10 business days for this to be reflected on your statement in the amount of $159.00. Additionally, I've issued you a partial refund for order [redacted], for the unused portion of the previous credit that was issued. Please allow up to 10 business days for this to be reflected on your statement in the amount of $127.99. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: It looks like this has already been taken...

care of as I see a full refund was issued to the cc ending in [redacted] on 07/14/2017. Please allow 1-10 business days to see this amount reflect on your statement in the amount of $12.00. If you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This item is sold by a third party merchant. Please follow up with them directly. You have been issued $10 in Groupon Bucks as a courtesy which have been spent.I’ve provided more specific instructions in my direct email to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund requestIt appears that this has already been refunded by Groupon to Groupon bucks and then converted a cash refund as originally requested. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I do not accept Groupon decision or response. Also do not care of their business or providing business to them. It took a Revdex.com claim for Groupon to provide my groupons. And of course they did not provided my refund ad I requested, wonder why? I guess they care more on receiving money.Again I don't agree with their response and don't care. My life do not depends on their coupons.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you...

experienced with your Dinner Detective Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/19/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble this...

caused. It looks like this has already been taken care of on 8/24/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I'll Be returning the curtains and probably never ordering from Groupon again. I don't understand how you guys mess up and I have to just deal with it. This is very upsetting and frustrating. On top of you guys not wanting to send me the actual curtains I ordered, you want to offer me 10 groupon bucks.. sorry that won't cut it! 
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept their response because they don't remove the subject fishy review although they apologize for the inconvenience that they are causing me. The major review site such as Yelp! gives a chance to the businesses to reply to people who write a bad review that is fair since some bad reviews are only harassment. In the case of Groupon's review system, I don't know the details about his/her unsatisfactory reason so I cannot believe whether it is true or false. I do not want my reputation to be damaged due to such a thing. And, the false feedback shouldn't be public. One of Groupon's customers showed up one hour late (for his appointment). Because I had another customer after him, I didn't have time to give him a service on that day but I spent good half an hour to do a consultation for him on that day and he was supposed to come back for the service on a different day. Since he showed up but one hour late, I redeemed his coupon. A few days later, he contacted me to initiate the refund because he changed his mind. I called Groupon to ask what to do, because I already spent time with him. He was late one hour that was his own fault. Groupon told me that he did the same/similar thing(s) to other business(es) and I don't need to give him a refund; Groupon takes care of it. I'm assuming that maybe it is him who left me a negative feedback. If so, I rather gave him a refund. I know Groupon wanted to keep their portion but I rather maintain my reputation. I had another Groupon customer who asked me a refund after he used a portion of the deal but I told him that it is Groupon's policy. It might be him who left me the negative review. I don't know who and why. That's not fair for me. I shouldn't get a bad feedback because of Groupon's refund policy. I request Groupon to tell me who submitted the negative feedback and the reason of why. If he/she doesn't have a good reason, that feedback should be removed. Any decent site such as Yelp! filters out fishy reviews and businesses can reply to customers.