Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: you have sent the same response twice. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am a registered nurse and due to the injury I sustained I have been out of work for the past 5 weeks and will most likely be out of work for another 3 weeks to ensure my hand is healed so that I am not reinjured on the job.  The offer of $180.00 Groupon dollars for one of the driving experiences is not satisfactory to me because Groupon dollars unfortunately can not be applied to an insurance deductible.  Instead I would counter and ask that the $180.00 they were willing to refund in Groupon dollars be refunded to my credit card so I can use the money for medical expenses.  On the Groupon website it states that if a customer is unsatisfied with their experience, Groupon would provide a full refund.  While I know this applies to a used Groupon, I am kindly asking for consideration and being allowed a one time exception to the 3 day policy due to the injury I sustained and have $180.00 be refunded to me instead of Groupon dollars.  Thank you for consideration of this matter.  I wish you and yours a happy holiday season
Sincerely,
[redacted]

Complaint: [redacted]
In the response dated March 26, the business said they would have an account specialist 'follow up with you directly to elaborate on this issue'.As of today, March 29, I have not heard from an account specialist (or anyone else at the business). My account is still inactive, and the order I placed has not been fulfilled. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including our initial reply in ticket [redacted].In [redacted], we stated:"On the page where the deal is offered, in this case http://www.groupon.com/deals/gl-foreigner-40th-anniversary-w-cheap-trick-5...⇄ we always include a map and list of locations to the right of the deal description. I'm sorry to hear that you're not interested in visiting this location.Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"To further clarify: if you visit the link listed above, the link for the deal you purchased, it was for a concert in California. We did not advertise a show in Washington with that link, which is the one you purchased. It's entirely possible that a similar show was advertised in your area, but the deal you purchased was valid only for the California show. While mistakes do happen, and I can appreciate how frustrating that is, we cannot bend our GLive policies for this reason.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've forwarded this issue to a Getaways...

specialist to review your case for further consideration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint:I'm sorry for any trouble. As per your...

request, I've gone ahead and issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi Alicia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty you had redeeming your Groupon for the "Three Personalized Magic Latte Mugs." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 2/12/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original payment method (PayPal), and it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve reviewed your request for a refund,...

but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.Also, since the voucher is viewed this deal is not eligible for trade in. However, not to worry. I'll pass this along right away to our scheduling team who will be able to help you by putting you in touch with the merchant to schedule a time for which you can use your voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and I can confirm that your refund, $24.99 for BassBoomz bluetooth speaker was processed successfully on 10/24/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, we sincerely apologize for the...

trouble you were having scheduling this deal and the lack of follow-up from Groupon. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.  However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $41.00 to your credit card as well as $5.00 in Groupon Bucks. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, we sincerely apologize that this...

happened. We will be more than happy to process a full refund of the items ordered in error once we receive the return. We will also process a good will credit of $10.00 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted].I’ve provided more specific instructions in my direct email to you as well as free return labels for the two items. If you have any additional questions, please reply to me there.Once again, we apologize for your experience and we thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint[redacted]
I am rejecting this response because: The Groupon representative said I claimed to have received my refund. This is not true. I explicitly stated I have partially received the full refund. I have received a refund for the warranty (129.99) but NOT the television ($1,200). I have returned the television and have NOT received the money for the television I have returned. I am rejecting this response because there has been no resolution and I have not received the FULL refund. Thank you for your help, I look forward to Groupon's response.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I'm sorry for the trouble with this deal and I apologize for any frustration you've experienced.
On the original screen...

where you made this purchase, www.groupon.com/deals/ipreservedit-1, we advertised that the completed DVD would be mailed to you free of charge. Please note that we did not advertise that your photos would be returned to you. As such, this is an additional service and is not included in the value of the deal.
The business is only required to honor the Groupon as printed; any additional services are at your own expense. We cannot require a business to provide additional services free of charge and we are not able reimburse charges not paid to Groupon.
Sorry again for any trouble, and please let us know if we can assist you with any other purchases.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It would have been nice if the Groupon stated that the CD would be mailed back free of charge after I paid the Groupon tax. I called Royal Gor and was charged $3.15 to my credit card in taxes. I am used to paying for everything in my Groupon up front. All though I understand that some businesses do need to charge a tax, it should be stated up front and not say free of charge. It also should have stated that I would have to pay to have the images shipped back, which cost an additional five dollars. I felt very uncomfortable giving my credit card information for the remaining balance. I am very disappointed with Groupon for not providing full disclosure.[redacted] again was not polite and I am also surprised that Groupon does business with a company like this. This will be the last time I use Groupon.
Final Business Response /* (4000, 9, 2015/05/19) */
Hi [redacted],
I'm sorry again for any trouble.
With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws.
This information is available in the "Rules For All Merchant Offers Purchased Through Groupon" or in our Terms of Use, which you can find here: [redacted]. The Fine Print section of every deal has a link to this page that says "See the rules that apply to all deals." This information applies to all deals unless specified otherwise in the Fine Print.
We strive to make sure our customers are satisfied with each deal from before they purchase until after they have redeemed. I'm really sorry for any confusion this has caused.
To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let us know if there is anything else we can do to help.
Final Consumer Response /* (2000, 11, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Getaways purchase at The [redacted] I'm...

very sorry for any confusion with the terms of this deal, I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry to hear about your...

experience. It appears that you were already provided with a refund to Groupon bucks on 03/18/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Stephanie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize for any trouble this has...

caused. Your purchase was successfully refunded to your original form of payment on 2/1/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Andi *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...