Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for the trouble that...

you've experienced with contacting our customer support team. We are more than happy to assist with your subscription.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The email address provided is not associated...

with an active account. For further assistance we ask that you provide the email address for the account on which the purchase was made.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],I'm truly sorry for any inconvenience this has caused. I can totally understand your frustration.Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Regarding your Groupon purchase, that was placed using Groupon Bucks redeemed from an external Gift Card. Since this was not paid in cash, we are unable to refund you in cash. You currently have $41 in Groupon Bucks in your account. These will never expire and will apply automatically to your next purchase. Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.Regards,[redacted] SManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including ticket [redacted]In ticket [redacted], we stated:"Upon reviewing your account, we encountered a violation of our Terms of...

Service and closed the account for abusive language. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."Regarding your complaint: As we have already informed you, your account was deactivated. While any delivery issue that causes customer frustration is taken very seriously, we cannot accept abusive behavior toward our employees. All three orders on your account have been fully refunded. The $22 in expiring Groupon Bucks are not being refunded, as they were a courtesy issuance, and not the result of a refund to you in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Again, this decision to deactivate your account cannot be appealed, and we consider this matter solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Since your purchase has already processed, we're unable to retroactively apply the credit to...

that transaction; however, I've gone ahead and issued $13.60 in Groupon Bucks to your account for use towards your next purchase. You will have a total of $27.60 in your Groupon account.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconvenience. Please let me know if you have further questions.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is not understanding that the reason there was a delay in returning the items was because Groupon sent a prepaid return link that would not open and it took them over 2 weeks to reply to my request to send a return label link that actually would open and I can print label and return items.  Because Groupon understood that the delay in returned items was because of their wrongdoing, I have multiple emails stating to me to not worry regarding the delay in returned items and that they will still accept the items - but now they keep saying they won't accept the items because it is beyond the 14 day window? It just doesn't make sense.  Why would Groupon advise me that they will accept the returned items, but now state that it is an issue - an issue that was the wrongdoing of Groupon. Unprofessional and dishonest.  No one should trust Groupon/Ideel.
Sincerely,
Anita Afzali

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com, Ticket [redacted] for reference. Please reply to that email directly...

if you have any further questions or concerns.I've checked your account and it appears that your Groupon was redeemed by the business on 01/28/2018. If this seems like it may be an error, please let me know and I'll gladly investigate this further.Sorry for the confusion,Regards,[redacted]SupervisorGroupon Customer Support

Hi Larrisa, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, Kelsey *ManagerGroupon Customer Support

Hi Imran,  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, George *. Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Complaint: 11185901
I do not agree with the response to this claim, but will be contacting my credit card company. I believe that before someone card is automatically saved on an account with your company that you should make sure that you have that person permission. I gave authorization to Groupon for one charge and they automatically keep my card on file. I am very upset with your company and I have cancelled my account and have told all of my family and friends to cancel their accounts. I will not recommend anyone to use Groupon..
Sincerely,
Laguerra [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any inconvenience. I wasn't able to...

find your purchase using this email address. Could you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more information. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I believe that Groupon has responded to my concern by issuing a refund for the vouchers that did not work. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble. On July 6...

our Customer [redacted] processed a refund for this order. When the refund was processed there was an unexpected error. [redacted] being a newer feature, we cannot process it again. However, I can process this refund back to a credit card that is on file.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund...

has already been processed on 06/30/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] While I have received the refund, the manner in which the issue was handled was totally unacceptable and I will never use Groupon again. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I've processed a full refund back to your...

credit card for Wexley Home Microfiber Sheets and Memory Foam or Orthopedic Pet Bed. You should see the refunds within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support