Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:
Manager completely ignored my complaint.  Again I want $15 credit for the ridiculous experience of having my card fraud declined a dozen times requiring me to pay a higher parking rate at the time.  It's hilarious they won't just issue the credit, I'm going to complain until my face turns blue costing them more money then it would cost for them to just resolve my concern with an apology and the credit I've been asking for as nausem.Sincerely,
[redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I am reaching out to you directly to assist with your account.  We are very sorry for the delay and appreciate you...

patience.Regards, [redacted] MManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The initial problem was not resolved, once again Groupon insists it is a banking error. I have all my banking records to prove no refund was made to my account. The bank has no record of a refund, just the initial purchase.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Although we are normally unable to...

issue refunds outside of 3 days, as an exception, we have issued a refund in full of US$12.79 to your [redacted] ending in [redacted].  As we are primarily a US-Based site, all items are correctly listed in US Dollars unless otherwise noted. Some of our deals require redemption on a merchant website. We always list any additional shipping fees in the fine print of our deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. We will always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that...

letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.  We have issued a refund for the full purchase price of $261.40. However, the conversion rate between US and Canadian dollars fluctuates daily and may result in a slight difference between the amount you were charged and the amount refunded. Many banks also charge a foreign exchange fee when they have to convert currency. Because these conversions are processed by the banks, we cannot control those differences or fees and cannot modify the refunds to accommodate them.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint:...

Unfortunately, we aren't able to issue a refund in this situation. I understand this was not an intentional purchase, however we can see that the purchase originated from the same IP address as your previous purchases authorized purchase. Whenever an order is created on an account, and email is automatically sent to the customer as confirmation - I'm sorry if this email was missed. Within 3 days of purchase we're able to issue a refund for Local deals unless otherwise specified in the Fine Print. After 3 days from purchase, we're only able to issue refunds if the business has closed, is no longer accepting Groupons.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: The company is restating what they have already told me, but they are blatantly disregarding what I have stated in my case by ignoring and not addressing the reasoning and concern I have expressed.  That being that they should allow refunds to consumers who may have made a purchases in error.  In my case the error was a technical glitch.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for sharing your feedback...

with us. I am so sorry you had a poor experience during your stay with International Hotel and Suites. Unfortunately, as the check-in time for this reservation has now passed, this reservation is no longer refundable.We don't want you to ever feel hesitant about using a Groupon. However, as stated under the Fine Print & Details tab on the screen where you booked your stay, www.groupon.com/deals/na, a 72-hour notice is required for all refunds.If you've spoken with someone at the hotel who has approved an exception to their refund policy, please reply with the name and title of the manager you spoke with, and we can reach out on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 7, 2015/07/03) */
Contact Name and Title:[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and...

I'm sorry for any trouble.
On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print
According to Groupon's Third Party site terms, we are not able to assist you for questions about refunds and the third party seller will provide all customer service.
Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon.
Please contact http://thevisitmusical.com/ for any further questions.
Regards,
[redacted] M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Groupon had an ad on their site with a fraudulent price. Plain and simple. Their terms and trying to pass the buck to another site don't change the facts. They should take responsibility for posting a deal on Groupon with a price that was not available at any performance at the time the ad was up.
Final Business Response /* (4000, 13, 2015/07/30) */
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any trouble.
On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print
According to Groupon's Third Party site terms, we are not able to assist you with questions about refunds and the third party seller will provide all customer service.
Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon.
Please contact http://thevisitmusical.com/ for any further questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello Pam,Thank you for your reply. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] was able to find your purchases with the information provided. They were listed under a different email address, which would explain why you were unable to see those in the account you're currently signed in on. It appears the two items were delivered to your address on 2/23. I'm sorry you did not receive them. I've gone ahead and refunded those orders for you and issued you extra credit as an apology. You can see further details and instructions in my direct email from [email protected] you for your understanding.Regards,Megan SManagerGroupon Customer Suppo

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry for the difficulty that you...

encountered trying to redeem this Groupon for the paid value after the promotional period had ended.  While nearly all Groupons are always redeemable for the paid value after expiration, there was some specific language in the Fine Print of this particular deal stating this would not be the case with the Century 21 deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I have resent the email that you should have received previously.I’ve provided more specific instructions in my direct email to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, but wasn't able to find any previous correspondence made with this email address.  I responded to you a moment ago via email from [redacted]
Regarding your...

complaint:  I wasn't able to find your purchase using this email address, [redacted]. Could you have used an account associated with another email address to make the purchase?Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were issued a full...

refund for the $34 on 01/04/18. Please allow up to 10 business days for that credit to post back to your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Kind regards,[redacted] ManagerGroupon Customer Support

Hello Andrew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I can understand your frustration on this matter and we don't tend to upset our customer. to make up for this I have placed additional $40 in Groupon Bucks in your account to use toward Groupon purchases.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.You will be able to use the Groupon bucks to place the order you desire.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] V.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry you had difficulty...

redeeming your Groupon for Golf With [redacted]. In your complaint, you state that the expiration date of this voucher was April 28th, 2017. However, based upon the available vouchers in your Groupon account, I see that the promotional value of this voucher doesn't expire until June 7th, 2017.If you're experiencing issues with your redemption code, please reply to the email I've just sent from [redacted]@groupon.com, and I can escalate this to an internal team who can help resolve this issue.I’ve provided more specific instructions in my direct email to you. Again, if you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I see that you have placed these two...

orders [redacted] using mobile app. On 08/14/2016, we have issued refund of $95.76 for your purchase [redacted]. I have now issued a refund for the remaining amount of $16.32 for this purchase.Also, I just issued you a full refund of $108.84 for your other purchase [redacted] and removed these Groupons from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Regarding your complaint: The email address you provided to the Revdex.com is not associated with a Groupon account, so I wasn't able...

to view your purchases or resolve this issue. Please reply directly to email you've received from [redacted] and provide us with the information to find your Groupon account. I will personally follow up, and make sure this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support