Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:they did not attempt to resolve anything - clear;ly stsated on teh voucher when merchant refuses srvice gorupon provides a refund - they dont follow their own policy- they steal money- they are criminals and I am goign to chic attny genreal and ny s attorney general- merchant has refused to honor or changed the contract-- groupon ignores- thsi against their own wrtten policy not resolved
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry to hear about your Groupon purchase. While we understand that the tickets you received does not have...

consecutive seating as advertised. We are trying to resolve this issue with the merchant. We have responded to you via email requesting screenshot of the tickets along with confirmation if [redacted] was able to resolve issue. Unfortunately, without response we can't resolve the issue for you.Please respond to this email so we can further assist.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has not been able to identify where the charge is?  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket #[redacted].Regarding your complaint: In your thread with [redacted] he informed you that we are currently escalating this issue and investigating this matter. In ticket [redacted], [redacted] stated:"Hi [redacted],I'm sorry for the continued delay. I'm still awaiting word from our team that works with these merchants directly. I've made an additional request and escalated the matter internally. I hope to have a resolution for you soon.Thanks for your patience and if you have any questions please let me know.[redacted] CManagerGroupon Customer Support"I'm very very sorry for any frustration, as these investigations can sometimes take a little longer than expected. Please follow up with [redacted] is ticket [redacted], and we should have a resolution for you soon.Again, thank your for your patience and understanding.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/16) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
On 8/24/15 and 8/25/15 you spoke with[redacted] on our customer support team via email. At this time she informed you that she had reached out to the hotel regarding this issue and unfortunately stated that they ([redacted]) would be unable to approve the refund due to a "no-show" on the date of 8/16/15.
I personally followed up again with [redacted] today, 9/16/15, and spoke with [redacted] a manager. in their reservations department. Kim informed me that the hotel unfortunately does not have a record of you contacting them on 8/16 and again informed me that they would be unable to approve the refund request for this reservation.
As[redacted] had stated previously, if the hotel denies the refund request we would be unable to go around this decision.
On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-foxwoods-resort-casino-3, we included a "Fine Print & Details" tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted:
"No-shows will be charged total Groupon rate."
Right now, the hotel is saying that you were marked as a no-show. Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund.
We are considering this matter closed but please let us know if you have any further questions regarding your account or remaining Groupons.
I do apologize again for any inconvenience with this and thank you gain for your patience.
Regards,
[redacted].
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I have sent a prepaid return mailing label...

for you. Please follow the instructions on the label and return the product to us. We'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportHello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]These guys think they're slick. It's called distraction and diversion, and what all liars and tricksters do.Here is the the exact quote from the email they sent me, and please keep in mind they sent it to me directly as opposed to sending through the Revdex.com for anyone else to see or review."Sorry for any inconvenience. For security purposes, we are unable to modify anyone else's account without their direct consent."This has absolutely nothing to do with the person that gave me the groupon and SPECIFICALLY nothing to do with accessing or "modifying" another persons account... NOTHING :)Nice try Groupon. They used to have phone support and now only have email support, and yes I have screenshots of my multiple attemps even showing how it was ended by them. Please notice that now suddenly the respondent is an American. No offense to offshore support, but this company is playing games.Again, I found proof im the form of screenshots that shows what they "couldn't find," and it shows specific info as well. Very very important point :) Please please please notice that they NOW suddenly know that it was issued by someone else (I did NOT tell them that fact) and they conveniently use that excuse to deny me WITHOUT any review or consideration. Before this they literally were playing stupid and "didn't see anything." Nice try liars!Also important is the fact the email that was sent to me directly by [redacted] has no way to respond or correspond with him directly or by email even, hmmmm?
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thank you again for reaching out to us through the Revdex.com.I was not previously aware that you were offered the amount of $132 in Bucks.  I apologize for that oversight.  I have issued an additional $100 in Groupon Bucks, bringing your total to $150.  Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for 180 days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Sorry for the inconvenience with your...

accounts deactivation.For security purposes, we are unable to activate your account since multiple accounts are linked. Please note that this decision cannot be appealed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I'm very sorry for any issues with your...

previous Groupon Goods purchases, and with any refunds you feel you're owed.  I'm very happy to help, but I would need some more direct information.  I've emailed you from [redacted]@groupon.com, and if you could please reply there with any orders that you feel have not been refunded properly, I will investigate promptly.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I want to start by apologizing for what is...

obviously a very frustrating experience. We were notified back in November that your Groupon account may have been accessed in an unauthorized manner, so for your safety and security, we temporarily deactivated it and removed your billing information entirely in hopes that you would notice this and contact us directly. The thought behind this protocol is that we hesitate to contact you directly in case your entire email address / inbox was compromised as well. This is in order to further protect your information and keep it as private and secure as possible.I can confirm that the order that was attempted on 11/23/17 with your billing information was reviewed by our Account Specialists and they ultimately decided to refuse the charge and cancel the order altogether. No funds were collected on our end and should accurately reflect that on your statement.It's difficult for us to tell how this happened, as these things occur in a variety of ways. At no time was Groupon's internal security system compromised; however, sometimes access to credit card information is gained from outside sources, and then unauthorized users are able to enter that information on our site.Your bank can provide you with more security advice and help you further from here, but if you use your credit card for other web services, it's always a good idea to create a strong, unique password for each website—passwords with a mixture of upper- and lower-case letters, numbers, and symbols are recommended.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/02) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the...

trouble.
I'm so sorry that USPS was unable to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.
Because this deal has ended, we are not able to offer replacements or exchanges, so I've just canceled this order and issued a refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.
Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in the ticket # [redacted]Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion:The order in question, Booking # [redacted], was first attempted using a mobile device previously used on your account. This attempt was done on 12/13/2017. Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case.When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right away. Your Groupon order will immediately reflect in your account. In the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your card. The order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed state. When a failed order is not cleared out from the account, we will automatically attempt to recharge that card within 24 hours. This automatic recharge is cited in the email we send consumers to notify them of unsuccessful orders. The order was automatically attempted again within 24 hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that time. This order finally processed on 12/15/2017 after our system automatically attempted to collect the funds again.As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk-[redacted]-beach-and-golf-resort-20, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully.We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals.Additionally, we previously issued $60.00 in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenience. This credit was available for you to use immediately after issuance on 01/16/2018 and will expire 180 days from that date.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that the purchase for the [redacted] Beach and Golf Resort was made. When an attempted purchase was made on 12/13/2017 but was declined due to credit card payment, our system will automatically recollect the funds within 24 hours. We will attempt to recollect three times to secure the deal our customer initially requested. After each failed attempt, we send an email to the customer to update their payment method and that our system will reattempt the purchase. On 12/15/2017, our system reattempt the purchase and was successfully processed through.With the unintended purchase made, we reached out to the hotel on 1/12/2018 for a refund approval. Groupon does not impose the cancellation policy for Getaway deals. Any cancellation request outside the cancellation period requires an outbound call to the hotel for their approval. As the hotel has denied our request, unfortunately we would not be able to proceed with a refund for the reservation.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: like I've told you in numerous phone calls and emails, I was charged $45 for the service and when I finally was able to get an appointment ;because I have tried for months to even get one, I had to pay her with a credit card for something I already paid for. you gave me Groupon bucks for nothing -there is nothing on your website that interests me! That $34 Groupon bucks is worthless to me.  Your company has really gone downhill in the last year, customer service is low on your list and I will never do business with your company again .I am angry and very dissatisfied.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received a full refund for all the items that I purchased but did not receive. 
Sincerely,
[redacted]