Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: Groupon did not respond to me via email from [redacted], so how can a Groupon Getaways specialist review my case for further consideration?Sincerely,
[redacted]

Contact Name and Title: manager
Contact Phone: (888) [redacted]
Contact Email: [redacted]@groupon.com
I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired vouchers.
All the businesses we feature understand that the purchase value of your Groupon never expires....

Of course, if you have difficulty using this, I'll be more than happy to assist you further.
Thanks for your understanding. Please let me know if I can help you with any other Groupons.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Unfortunately, it does not appear...

that the purchase you mentioned is associated with the email address you provided, [redacted], nor with the billing information you provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’m sorry for the trouble. We’ve reached...

out to the business on your behalf so they can assist, and you should hear back from them within three to four business days. If you don’t hear from the merchant within that time frame, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve changed your mind...

about using this Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon clearly had false advertisement on that deal and I deserve some type of compensation for this. Yes, it stayed all sales final but it also stated that the Groupon included all taxes and I was charged an additional $45 for taxes before I left the restaurant. Groupon owes me the difference in what I paid because the whole premise of Groupon is to pay less, not more.
Sincerely,
[redacted]

my sister,  [redacted], was the account holder who made the transaction with Groupon.   She attempted to get a resolution but was only gotten an apology after we were already in Florida with no hotel reserved by Groupon due to their lack of confirmation of our reservation,  and [redacted] failure to get an acceptable resolution from Groupon, I stepped in and submitted several emails to Groupon and this claim to Revdex.com.  WE simply want the additional cost we are out of pocket refunded because of Groupons error.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been addressed; I see a full refund...

was issued to the original method of payment on 09/20/2017, in the amount of $79.94. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $76 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your refund for [redacted]...

[redacted] Yacht Cruise Admission for Two placed via an alternate email. I am showing that the order was canceled 10 minutes after the order was refunded.It is possible that the credit appeared before the charge or you were not charged at all. Due to a credit card reversal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I have spoken with the company the coupon is for and they have told me twice that they sate not accepting groupons and to contact Groupon for a refund. They offered to provide the services for $450, which is $150 over the Groupon coupon I already purchased. I have corresponded with several Groupon customer service representatives, the lady stating it was being escalated but I never heard anything after that. I am waiting for a refund as the company will not accept the voucher I purchased from Groupon. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I see that we have...

given you some contradictory information when you reached out to our Support Team, and I completely understand the frustration that this has caused. To be clear: even if the merchant is closed as of 9/15/17, they will accept the Groupon for the paid dollar value when they reopen next season. This is true not just of this Groupon, but of all Local Groupons we offer.That said, as we did offer a credit to you in the past, and that was not taken into account during your threads with us, I have issued a refund of this purchase to Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  Groupon is being negligent and irresponsible and shifting the blame onto another company.  Groupon is avoiding their responsibility as a consumer oriented  business by openly admitting that they are aware of problems with their apps. In their email to Revdex.com and my personal email, they stated, "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone." In this statement alone, Groupon openly admits that this has happened before and they are WELL AWARE of it. Knowing this to be a problem, Groupon has done nothing to fix the phone app issue and is doing nothing to help their customers when these incidents occur as a result of their poorly designed app. Instead, they blame their customer and try to cover their butts by saying, "That's why we included a 'Fine Print' section on the deal page...in this case, the restriction in question is: 'Final Sale'". The problem with that statement is that I wasn't even given a chance to read the Fine Print disclaimer because I was on a phone call when the "purchase" occurred. The phone was up to my ear and the screen was blackened out. Also, in my personal email that Revdex.com was not included in, Groupon stated, "This transaction took place with [redacted], so you will have to contact them directly. You can call them at [redacted] Because Groupon merely linked to [redacted] and had no part in the transaction, I am afraid we are unable to assist." With that statement, they are passing the blame onto [redacted]. They are pushing me onto them so they do not have to deal with me. Remember, Groupon admitted these accidental purchases do happen on GROUPON'S app--not [redacted]'s app. When I contacted [redacted], their rep, [redacted]old me I had to contact Groupon because they couldn't help me and it was an "Issue with Groupon's app."  When [redacted] 3-wayed me with Groupon to try to resolve this matter, Groupon refused to let me talk to a supervisor. When I asked for a supervisor to call me back, the Groupon rep who said her name was [redacted] told me the supervisor doesn't make calls. I asked for the supervisor's name and [redacted] couldn't give me a name. She then supposedly put [redacted] and me on hold and then HUNG UP on us. Later, I received an email from Groupon asking that I rate the customer service I received with [redacted]. They lady I spoke with was not named [redacted]. Her name is [redacted]. She lied about that too. I feel she never asked for a supervisor to help me. She merely put me on hold and pretended to. She couldn't even give me the name of her supervisor when she supposedly had just tried to get her on the phone to speak with me. Also, I have never given Groupon my permission to store my credit card information. I have asked that they remove my financial information but I do not know if they have done so. Their rep, [redacted] said she would remove it but I have no faith in that company.I reject Groupon's response to my complaint because they are responsible and admitted to the issue in their app yet are refusing to take the correct actions to resolve this issue. I called them within 15 mins of "making this purchase" and yet they still wouldn't help me. It took more than an hour to have the transaction show up with [redacted]. They could have easily cancelled the transaction right then but didn't. Very poor customer service. I believe this is FRAUD because Groupon knows about the problems and continues to profit off it.  Since this has happened to me, I started doing research on my own. I have found other people on [redacted].com that have had my exact same issues. There are 400+ complaints on ConsumerAffairs.com on Groupon. There needs to be a class action law suit against Groupon!! 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/18) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
[redacted]. from our Groupon Support Team issued your refund and it processed successfully on 8/2/15 to the Visa card ending in[redacted]. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. We will consider this issue resolved but please let us know if you have any other questions regarding future Groupons!
Regards,
[redacted]
Manager
Groupon Customer Support

Hey Aaron,Thank you for reaching out to us through the Revdex.com.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards, Marisabel *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any  confusion! A refund was issued for this order on 07/07/2017  to your Groupon account. It looks like some of this credit was used for other purchases. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: even though we're outside of our...

normal 3 day cancellation window and didn't include a revocable trust as part of this package, we've gone ahead and processed a refund for your [redacted] purchase given the circumstances. You should see a credit within the next 10 business days to your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: you were refunded for this order in...

full ($64.99) on 10/20/2017 to your original form of payment.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support