Groupon, Inc.

Hi  [redacted] Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but  I would like to confirm that there was...

some technical issue  and could not use your gift card, our sincere apologizes towards the disappointment you and your children faced. We had already credited the $100 in Groupon bucks to your account.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order # [redacted]I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your Goods order was refunded on...

11/21/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please contact your financial institution for further assistance with this disputed charge.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]While I won't be able to refund this voucher as this is outside of our 3 day policy and is no longer eligible for a refund, I do apologize for any trouble this has caused you. I have issuedGroupon Bucks to your account and I do hope you are able to use them towards something you enjoy soon.  These Bucks are non-expiring and will be automatically applied to your next purchase.  Please feel to reach out to me directly if you have any further questions.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, as well as all previous Groupon correspondence prior.  My colleague Radhakrishnan S. replied to you on January 24th in ticket [redacted]  Per this reply, we stated:"Our records indicate that the [redacted] was delivered to the address you provided. Regardless, in good faith, we refunded you $582.98 in Groupon Bucks.However, it looks like you have filed a dispute with [redacted] concerning this purchase. Therefore, there is no longer anything we can do on our end and we ask that you reach out to [redacted] for further assistance."In addition to this information, we have informed you that your Groupon account has since been voided due to violation of our Terms of Use.  There are no Groupons in this account that you have not already filed a dispute over.  Due to this, we request you immediately this discontinue any use of our website or services.  I am not able to assist any further with your particular request and we consider this issue resolved.Please note: We will no longer respond to any inquiries regarding your previous Groupon account, as this decision is final.  Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Yes I filed a complaint regarding this in August and the Groupon representative that responded said they would would credit me with 15 dollars in groupon bucks for my troubles with the [redacted] gift card but then they never followed thru and credited my account. Im not sure why they would say on the Revdex.com website that they are going to do this and then never follow thru. When I tried to explain to them what happened and that I never received the 15 in groupon bucks I got no response. The Revdex.com sent them notices twice with my response explaining this but Groupon never responded. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the shipping charges for order#...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: while we would not be able to reactivate...

your account due to the fact it was deactivated because of a violation of Terms of Service, I would be more than happy to email to you any unused vouchers within your account so that you are able to use anything you have purchased. Please let me know the name of the businesses for which you have purchased Groupons and not yet been able to use the vouchers. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]It appears that you were able to speak with one of our supervisors and...

they were luckily able to cancel your order outside of the 2hr cancellation / edit order policy.  Luckily we were able to cancel your order in time before it was fully processed. Usually we are unable to cancel or edit an order after 2hrs a Groupon Goods item is placed.Your new order is currently in our system being processed, and it's on track to be delivered within the time frame listed in the Fine Print: 7 business days from the purchase date.This order is being shipped to:[redacted]
[redacted]
[redacted]United States[redacted] Please note that it may take up to 4–5 business days from the date of purchase for tracking information to be available. As soon as your item ships, we’ll send you a shipping confirmation email. After your item ships, please allow 24–48 hours for tracking to show movement.If you haven't received an email with your tracking information within the next week, please let me know and I'll be happy to look into this further.If you have any additional questions, please reply to the email I sent to via [redacted]Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Rhonda,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:I have reviewed your correspondence with our...

representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $16 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the future. In general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it. But again, I understand your situation and I'm glad I could help out this timeI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera *.ManagerGroupon Customer Support

Complaint: 10942890
I am rejecting this response because:  What part of  "I am unable to use this because I've been sick and fainting" did you not understand in the 1st message?  Again with the horrible customer service, you don't pay attention or listen to the customer.  This type of yoga is 90 min in a heated room 90 - 100 degrees!  I CANNOT ATTEND!
Sincerely,
Sunita [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Sorry for any confusion. When venues offer tickets through...

Groupon, they offer a discount based on the ticket price at the time the deal is featured. Our price reflects savings based on the venues’ then-current ticket prices. If an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon price. Unfortunately, this is beyond our control. The value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made available. It looks like this has already been taken care of however as I see a full Promise Refund was issued to the original methods of payment on 11/22/2017. This refund amount was $166.00 ($145.25 of that was issued back to the card ending in [redacted] and $20.75 of that was issued back to Groupon Bucks). Please allow 1-10 business days for the credit card refund to be reflected on your statement. The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you had...

with your item. It's never the experience we want you to have.The warranty for this item was provided through a third party, and their contact information should have been included within the original packaging. Unfortunately, the warranty would have expired on 7/7/16 as the item was delivered on 4/8/16. After 90 days, honoring the warranty would be at the discretion of the provider. You are welcome to contact them at [redacted]In the event that they are not able to assist with the warranty, I have also attached a pre-paid return mailing label so you can return the item to Groupon. Most Groupon Goods are only returnable within 14 days of receipt, however, we are able to make a one time exception in this case. While we can't offer replacements through Groupon, if you return the item you will receive a full refund.Regarding the credit, I checked your account and can confirm you were issued $30 credit on 4/17/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
This is exhausting. I've talked to 5+ customer service reps. All my emails, and supporting documents you have. This charge was on my business credit card. You'll find nothing under my email, phone, address, or my name because I didn't open the account. All you have to reasearch is our business name and the credit card number. And that info was on the credit card stmt emailed to you.I'm filing fraud against the charge/your company thru my credit card provider.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint surrounding the [redacted] Flyboard Groupon you...

purchased for your husband.  I'm sorry to hear that he won't be using the Groupon and for any frustration caused when you originally contacted us.  I see that our team was able to issue a full refund of $147.00 back to you on 6/22 to the card ending in 5874. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I'm glad we were able to take care of this for you. Please keep in mind that after 3 days from purchase, we typically only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.I apologize for any inconvenience, and thank you for your patience. If you have any additional questions, please reply to me via the email from [email protected] you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium-of-canada, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"DEAL FEATURED AND CHARGED IN US CURRENCY"Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue the price difference."I must agree with the earlier conclusion, and I have verified that this was always featured in US dollars. While it is true that we need to edit a deal from time to time, I have researched this deal, and it has never been edited in any way. As we never advertised this in Canadian currency, I cannot issue any form of refund to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi A [redacted]
I apologize for any frustration this caused, and I've also sent the following email via [redacted]@groupon.com.First to address your request, we can not issue $100 in Groupon credit, but I can act a contact person to help you make this purchase if you reply to this email. It...

will reach me directly. Since I had last sent you an email your account on Groupon had been reactivated and cleared to make purchases, but after taking a closer look, the "@opayq.com" has not. Since that domain is used to mask an email address and other information, it can also be used to mask unauthorized activity. We use industry standard software to protect our site and customer's information, and accounts created using "@opayq.com" email domains have been linked to unauthorized activity which has been prevented on many online retail sites not limited to Groupon. So I can't guarantee that an issue like this won't happen again. It may be worth using an alternate email solely for your Groupon account, or using a different email masking service. You should be able to attempt the purchase again, but reply to this email if you continue to run into issues so we can find a resolution. Best, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you with the ticket number : [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support