Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm going to loop in a Getaways...

specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The email address you...

provided [redacted]@gmail.com is not associated with a Groupon account. In order for me to help I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Please reply in my direct email via [redacted]@groupon.com. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response.** from Merchant sent an email response that stated: "I'm sorry for any confusion! Even
though you are using Gift Card Bucks, we need a credit card on file
just to verify that you are a real person. Your card will not be charged
unless the voucher costs more than the amount of the discount, there
are shipping fees or taxes, or you buy additional vouchers. I hope this helps! Please let me know if you have any other questions". This reply seems to indicate that my complaint has not even been read. The merchant has closed my account and confiscated my Gift Card balance. Please immediately refund the $30 I have paid for the $30 Gift Card.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  Before proceed further, please let me know the name of the items that you've returned. I’ve also...

emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your...

statement.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your refund requests that were purchased by mistake:I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],
So sorry for the trouble and the frustration. I've checked your account and can confirm that you currently have a total of $21.01 in Groupon credit. This credit is in your account and will apply to all purchases you make from this point forward.
Once again, we apologize for the...

frustration this situation has caused. Please don't hesitate in letting us know if we can assist with anything further.
Regards,
Groupon Customer Support

Hi [redacted]Thanks for your email. It looks like the above mentioned issue has already been taken care of by one of our Manager [redacted] in her previous email to you. As mentioned there, your account now has a bucks balance of $20.71. It also looks like you have received sufficient clarity on your attempted purchase of "sweet sweat order" details but if you need any additional help, please let me know . I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11003645
I am rejecting this response because: I still don't have a resolution. If the ticket wasn't able to come in time for the event, then I shouldn't have to pay for the ticket regardless of business hours or not. 
Sincerely,
Ariel [redacted]

Hi Paul,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint, I apologize, but we are unable to...

process refunds for local deals beyond 3 days from the date of purchase.This purchase is eligible for a Groupon trade in however and I would like to offer the opportunity to take advantage of Trade In. This allows you to exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to the email I will send to you to confirm that you want to exchange your premiere-center-for-cosmetic-surgery-2-12 voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that it has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I paid $15 to Groupon for this deal. I didn't pay it to [redacted] Express. The agreement for this order is between me and Groupon. That is why I believe Groupon should fix the issue for me.  It doesn't make any sense that I contact Groupon's business partner (i.e. [redacted] Express) to resolve it myself. Request Groupon to either refund me $15 or provide me a valid redemption code, so I can use the $15 I have paid Groupon in future purchase. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/25) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble you have experienced with your Groupon for NuStylz [redacted]
I just issued a full...

refund back to the credit card you used for this purchase instead of Groupon Bucks. Please allow up to 10 business days for this to be reflected on your statement.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused with the purchase...

and not providing a favorable solution.As per the deal page, it is mentioned that the in store option is not available for Hawaii. However the merchant is unable to deliver the product to the mentioned location. Also the delivery charge is payed directly to the merchant and thus not accepting the payment from Hawaiian card is under their discretion. We apologize for the inconvenience you went through in this regard.We can see that a trade in option has been provided and it is initiated for your order. We are tend to work within a policy and thus we have provided the best possible solution from our side by providing the trade in. If you have any more questions, or need any help, please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We can reach out to the merchant to resolve...

the contact issue, or Trade this Groupon in. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: from Groupon own site it states it's covered and now they aren't owning up to their guarantee.  Poor customer service and dishonest business practices. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us again through the Revdex.com. I have reviewed your response to our earlier correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You had reached us multiple times regarding the Deal ohio-concealed-carry-and-guns DealI had reviewed your Groupon account associated with your mail id[redacted] and can confirm that we had not received any communication for this issue earlier. As I had stated earlier the mail could have been sent to wrong Email id or could have been sent for any other email id.I'm really sorry for the trouble. It is our policy that we do not issue a refund for your expired voucher. However we had taken exception last time to our normal policy and issued refund of $59 Groupon bucks to your account. Since you wanted this refund to your card I have reversed the Bucks in your account to your Credit Card account that was used in first place. Please allow up to 10 business days for this to be reflected on your statement.I hope this clears things up! Please let me know if I can help with anything else.Regards,[redacted]ManagerGroupon Customer Support