Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected]’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath VManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Custo

Revdex.com:They fix the problem this time, but I am over withdrwan
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148602, and find that this resolution is satisfactory to me.
Sincerely,
Mizio [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your order became delayed, so we...

proactively processed a refund back to the original form of payment. This will show on your statement within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]t

Complaint: 11098627
I am rejecting this response because as in your terms, we made all the necessary arrangements with the to use this groupon well in advance and even spoke with one of your reps to confirm this.  The other rep was asked at least twice to contact the business and refused to do so only sending irrelevant apology emails to us instead.  After that the this rep then removed the promotional value from our account without consent that we were still going to use at Keo.  The business had agreed to let us use the full value of the voucher if Groupon would have reached out to them.  We made special pre arrangements to leave our business trip for this reservation.  Now we are without a Groupon for our to go to restaurant.  I am requesting once again that you add $27 to the to our Groupon account due to breaking your promise to honor the $80 groupon we purchased.$80 minus $38 refunded (without our consent) minus $15 credit issued back = $27 requested credit to groupon accountOnce again we took all the necessary steps and followed all the terms per your policy and your first customer service reps that we spoke with.  Please honor what you promised.

Complaint: [redacted]
I am rejecting this response because:
This is not a solution that the problem.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I stated that the only acceptable resolution at this point was a full refund.  This 3 ring circus on Groupon's end has got to end. Groupon did absolutely nothing to resolve this issue, outside of their original response, before I ever even contacted the Revdex.com to report their shoddy business practices. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Pertaining to the massage voucher purchased under [redacted]. Sorry for any inconvenience. For security...

purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.Regarding your Pearle Vision voucher; I'm very sorry for any trouble you have had. We want to do everything in our power to resolve this issue for you, usually we can only offer refunds within three days of purchase for Local deals.But since you have been a loyal customer of ours, I can offer you the option to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal. All you have to do is complete purchase of a new voucher for any Local deal using your Groupon Bucks within 24 hours.Here’s how it works:Reply to this message to confirm that you want to exchange your Pearle Vision voucher for Groupon Bucks.Once we enable Trade In, you'll see an option to “Trade In Voucher” when you visit your My Groupons page.At any time, you can exchange your voucher for Groupon Bucks by selecting “Trade In Voucher.”When you successfully start your Trade In, you'll receive email confirmation that $46.00 has been issued to your Groupon account.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.However, you can continue to Trade In your voucher as long as you see an option to “Trade In Voucher” until 14 days past the expiration date of your original voucher.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Take care,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your refund request for the Family fruit market Groupon;I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Armando,My name is Zac, and I'm a manager with Groupon's Customer Support team. Thank you for your patience as we have looked into your request.As previously stated, your financial institution had contacted us regarding a dispute that had been issued against a purchase you made—specifically, your Groupon for Beats Solo 1 Drenched Headphones. We recommend reaching back out to your financial institution directly to discuss a resolution. We will not be proceeding with a refund on our end.For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Zac GManagerGroupon Customer Support

Hi [redacted],Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but  I would like to confirm that refund as been...

processed to you for both the vouchers for $170.00  to your original mode of payment on 07/11/17, your refund will reflect in 10 business days. Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]
Regarding your complaint: I've issued a credit in Groupon Bucks for...

the order cost to help make up for any trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint regarding [redacted] Health & Wellness purchase. I see that we have already issue you refund on...

06/12/2016.If you have any additional questions, please reach out to us at [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like this has already been taken care of and we have...

issued a full refund back to your payment card on 06/26/2017, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

"Hi [redacted] As previously stated, we will not be able to reimburse you for the hotel stay you booked elsewhere. Groupon cannot issue refunds for purchases not made through Groupon. A total of $200 in Groupon bucks was issued to your account as an apology for any inconvenience. As previously stated, we have provided the best solution available in this circumstance and we consider this issue resolved. Thank you for your understanding, and please let us know if we can assist you with any other Groupon purchases. Regards, [redacted] Getaways Manager Groupon Customer Support"

Hi [redacted]I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.[redacted]Manager Groupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l would like to confirm that you have gone ahead and exchanged the voucher of...

$19 and the bucks have been utilized by you for below two purchases.gg-goody-ouchless-elastic-hair-ties-5 - $10.98 on 12/28/2017gg-goody-ouchless-elastic-hair-ties-5 - $6.59 on 12/28/2017Balance bucks of $1.43 is available in your Groupon account.I would like to apologize that you were not able to use this deal.Our intentions are that we give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards,[redacted]ManagerGroupon Customer Support