Groupon, Inc.

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an
account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague *** on March 2nd.Regarding your complaint: It appears this situation has already been resolved
In ticket ***, *** informed you that the full refund for this Groupon was granted to you.I'm sorry for any previous frustration, but it looks as though this resolution was satisfactory to youIf for any reason you need more information, please reply directly to my email from Groupon Support and I'll be happy to assist directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry to hear about your
disappointing experience!For your future reference for security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [email protected] sooner we hear from them, the better we can assist.You can read more about our privacy and security policies at http://www.groupon.com/privacy I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback and please let me know if there is anything else I can do to help.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I insist on a full refund rendered immediately I do not wish to have anything more to do with this terrible company They are dishonest and liars I will never have access to these bucks I want my money back .
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***@groupon.com.Sorry for any inconvenience, but I wasn't able to locate your Groupon account with the gmail address you provided in your Revdex.com claimIs there a
different email address you might be using instead?I'm happy to help, but I'll need some more details to be able to locate your account and the purchase in questionIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI've also sent you a direct emailPlease respond with this specific information via ticket ***. Once I have this, I'll be able to look into this issueThanks for your patience! Regards, *** *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you very much for your time and efforts in handling my complaint $is a very small amount but I hope Groupon.com will learn to treat other consumers fairly
Sincerely,
*** ***

Hey Ariel,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:
Sincerely,
Paul ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Arin, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Ideel Team and they’ll be in touch shortlyI’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThank you for your understandingRegards, Revathi * Manager Groupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding. Regards, Jamie *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We indicate the base price point under the
title of the deal and next to each room option to help our customers quickly see the price range for the deal.To see the price for a specific date, hover your cursor over the calendar on the deal page.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it looks like you were initially
given the incorrect tracking number by the Groupon Store *** *** Thankfully it looks like you opened a ticket with them and they gave you the correct tracking number that shows the product was successfully delivered to your Tulsa address.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I accept this resolution, it is strongly recommended that Groupon considers extending their small window for returns or refunds for large items that require installationIn addition to this, they should ensure all companies they are representing are reputable and are providing accurate informationFinally, all correspondence with Groupon employees should be conducted in a timely fashion.
Sincerely,
*** ***

Complaint:
first, please stop calling me "Ashley" (all of your responses to me say "Hi Ashley")Secondly, I told the customer service representative I did not want a credit to Groupon, I wanted a refund to my original payment method, which was the credit card I used for the initial purchase.Third, I never purchased another Bob Vacuum!
I am rejecting this response because:
Sincerely,
Jodi ***

Complaint: ***
I am rejecting this response because:I have provided on multiple occasions every single number and every piece of information at my disposal to GrouponAnd, I did NOT photo copy the return label.
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondences related to the email address provided in your complaintI responded to you a moment ago via email from ***@groupon.comThe
purchase itself is located in an account under the name *** *The name provided on your complaint is *** * ***For security purposes, we are unable to access/modify anyone else's account without their direct consentPlease have the Groupon account owner contact usThe sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Groupon for kickboxing and martial arts
classes - RefundI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support