Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148602, and find that this resolution is satisfactory to me Sincerely, Mizio [redacted]

Complaint: [redacted] I am rejecting this response because: it's a lack of respect this behaviorIt shows they don't care for its customers Sincerely, [redacted] ***

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the initial trouble you had placing your orderWhen an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your orderIn this case, your second purchase resulted in a duplicate after the initial transaction processed.Unfortunately, because the tickets were advertised as Final Sale, we are not able to offer a refund after a transaction has been completedAdditionally, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for two tickets for [redacted] ***We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please let me know by replying directly to this email.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.Regarding your refund, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Tickets [redacted] Ascend AmphitheaterBefore we can process any refunds, we need to determine who the dispute ruled in favor forIf you can provide a screenshot of the [redacted] dispute, that can assist us in determining the refund.I would like to acknowledge the fact of the error message you receivedDo you remember what error message you received or have a screenshot you encounteredWith additional information, we can further escalate the issueI think it would help if we could see exactly what you're seeing, so can you please send a screenshot?Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Unfortunately I am unable to locate an order associated with the $charge using the details you have provided It's possible this transaction never actually captured—just attemptsIf these funds are not released soon, I suggest contacting your bank about this issue.I've found other purchases, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThe other account associated is with [redacted] We can merge these two accounts if you would likeJust confirm your billing address and which email address you'd prefer to useIn addition to your accounts, it appears this billing information has also been used under an account associated with the name [redacted] Is this someone you know? If so, we recommend discussing repayment options directly with them[redacted] originally used this card on 5/to place an order which was later refunded that same dayIf that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from purchases made on that accountIf this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a full refund to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because: Sincerely, Ryan [redacted]

(The consumer indicated he/she ACCEPTED the response from the business.) So, a Groupon supervisor got involved with this and they finally saw that this duplicate order was not my faultThe Groupon Bucks credit offer is acceptableI need to ask one question of Groupon thoughHow does a customer know what account they are in if they are sent duplicate emails to their computer from accounts, and the information at the top right of the screens ALWAYS shows only their own information, and it is dkuplicated for both accounts???? This is to avoid this same problem in the future?????

Hi Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Marisabel *.ManagerGroupon Customer Support

Hi [redacted] Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, your refund processed successfully on 12/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience, and thank you for your patience If you need any additional help, please let me know.Thanks again, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Because your Groupon Goods order was older than two hours when you contacted us, we aren’t able to stop your order from going outHowever, your order is eligible for free returns so when it arrives, you can send the item back for a full refund if you still wish to do so.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry to hear that the promotional discount was not applied to your purchase.I double checked and it appears that you were already provided with the refund back to your method of payment on 05/15/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hey Ann,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew C.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry you were having difficultly purchasing the [redacted] gift card offered on Groupon.com For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothlyI’ve provided more specific instructions in my direct email to you ( [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.Regards, [redacted] *Groupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I do see that you contacted us directly and our account specialists will follow up as soon as they can Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of [redacted] issued a refund back to the original form of payment on 8/28/If you need any additional help, please let me know.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Although the vouchers are now printable I should have been given a refund when this company did not live up to their agreementThe last response once again did not address the fact that when I purchased my tickets the rules did not state I would have to wait until hours before the event to get themI pray that the matter is now resolvedWhen dealing with such an underhanded company; I can only imagine that something will go wrong on the day of the performanceUntil then this matter is no longer an issue Sincerely, [redacted]

Your Revdex.com support question (Request: [redacted] Dec 14, 7:AM CST:Hi [redacted] Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I'm sorry for any trouble with this GrouponLive purchase.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this outEither way, I'm happy to answer any questions you may have.We appreciate your understanding.Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I've asked several times for a credit to be processed back to my credit card I've stated several times that I did not want to be pressured to use $towards "goods" that I don't need, just so I did not lose my money all together This has been going on for months with promises of a phone call back by customer service, only to receive none For Groupon to act like they did the right thing by issuing "groupon bucks" to use towards their goods rather than issue a credit back to my credit card is completely frustrating and very disappointing Sincerely, [redacted]