Groupon

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] Regarding your complaint: Refund request for order number... [redacted] .I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me... know.Thanks again, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have replied to the companies email and am now waiting on a final response/decision. I do not agree with the offer as it not does not suffice for covering the funds I have lost over time with the company. I have offered a response of a bigger refund or discounted items interested in purchasing. Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the trouble with your previous orderHowever, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see in ticket # , we did inform you to follow the instructions listed on your voucher in order to redeem the Groupon code:"Hi [redacted] I'm sorry for the confusion,I have check the website and see that all you need to do is to click on the register button and you will be redirected to another page which you can put the coupon codePlease be advised to use google chrome and you also need to create an account to register.Here is the link and the coupon code [redacted] If you have any further questions, please let us know."As stated above, you would need to register both the redemption code and create a username and password, which is standardAs this merchant is still honoring all Groupons, the previous reply to deny this refund was accurateHowever, if you've already found a different service, I want to alleviate some of this frustrationI have issued a one-time credit of $to your Groupon account in the form of Groupon BucksGroupon Bucks apply automatically to any future purchases, and do not expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] One of our supervisors, [redacted] sent a direct email to you earlier today (6/7/16) via email from [email protected] [redacted] responded:"For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.Also, It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.However, I can send you the unused Groupons for you as an attachment and you can print it like any other document and use those Groupons for the paid value." [redacted] will be able to provide you with any of your unused Groupons and attach them in an email to you for you to redeem, however, we will be unable to issue you refunds for any unused vouchers If you have any additional questions, please reply to [redacted] from his direct email to you and he will be able to further assist you.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Please keep in mind that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionPlease let me know if you need assistance with anything else.Thank you, [redacted] S.ManagerGroupon Customer Support"Regarding your complaint: As [redacted] stated, we cannot issue any kind of refund or alter an order in any way once a dispute has been filedHowever, as the order for the keratin treatment was traded-in, and subsequently those funds were used for [redacted] ***, I believe I can helpI have issued a refund for the [redacted] GrouponBecause this was made using Groupon Bucks, that is the only way I can refund you, rather than to your Paypal accountI have issued $in Groupon Bucks to your account for the [redacted] Groupon, and it is immediately available for your use, and does not expire.I hope you find this last resolution as satisfactoryWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting GROUPON offer because it should not have took Groupon days to cancel out my roomsI truly feel that they should honer my purchaseIf they made a mistake by all means it should be on them not mebecause it took them so long to get back to me the rooms went up additional $a nightGroupon should show a little bit more responsibility for their mistake SincerlY, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted] Regarding your complaint: I double-checked, and this refund has been received by the bank that issued the card ending in ***I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted] • Last Four Digits of Card: ***• Purchase Date: 9/4/16• Refund Amount: $54.00• Refund Date: 9/4/16• Issuer of Refund (Groupon, Inc.)To ease any frustration, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket number [redacted] Regarding your complaint: As stated in the above ticket:"Unfortunately we are not able to issue a refund to Your card for Expired vouchersThe issued bucks is equivalent to Cash which will automatically apply to Your next purchase in GrouponIn-fact it's the fastest mode of payment than paying with a credit card.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons."Please reply to that thread for follow-up, as we have continued to provide the only only solution available for this issue As we're still in communication with you, we will not respond to further Revdex.com rejections for this issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the merchant reached out to us to have the fine print updated to include "valid for minute sessions only at Garwood, NJ location" after you'd made your purchase with us.Given this stipulation was added after you'd made your purchase, we've gone ahead and honored your refund request and refunded this order back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Because this Groupon expired so long ago, typically, we are not able to issue a credit card refundFor situations like this, we typically can only offer a credit in Groupon Bucks to help make up for any trouble.Given the circumstances, I am able to offer a one time exception in this caseI've just canceled your purchase and issued a full refund to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the trouble you've had redeeming your Groupon with Gadget Geeks.On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,and In this case, the fine print restriction in question is: "Valid only for option purchased."The original Fine Print and terms always apply—even after the Groupon expiresSince this deal stated it was valid for glass replacement for an iPad 1,2,and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,and and apply what you paid toward the purchaseUnfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offerAlways be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your rejection: The merchant will allow you to use the expired value for their services, but it must be toward an iPad 1,2,and If you don't own one of these products, as specified at the time of purchase, then the merchant is not obligated to honor it for repair of a different itemUnfortunately, we must stand by our original suggestion of gifting this voucher, but we cannot issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a Merchant Support specialist and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support