Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146279, and find that this resolution is satisfactory to me Sincerely, Maureen ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble that you're havingAs stated by Heather in her previous response to you, we have confirmed that this business is still honoring GrouponsHowever, given the circumstances I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hi [redacted] Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards, [redacted] Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Please contact your financial institution for further assistance with this disputed charge.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] If you have any additional questions, please reply to me there.Regarding your complaint: For security purposes, please have the account holder reach out to us directlyThank you for your understanding.Regards, [redacted] **Supervisor

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm looking into your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am sorry to hear you are not satisfied with your armoireIn reviewing the details of the purchase, the order was not only delivered days ago, we are nearly months since the item was delivered to your Glen Burnie, Maryland, location and at this point we are beyond the window where even exceptions would be possibleI have reviewed the style and color combination you selected, Madison/Grey Wash, and this is a darker look so while I am sorry to hear you are not happy, it does sound like you received the option you purchased as wellIf you look at the deal page here: https://www.groupon.com/deals/gg-hives-and-honey-jewelry-armoires-and select the model and color you purchased, it is a dark color, not a light grey.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thanks for your reply, and I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/ [redacted] Because the order's already been canceled, there's no need to return the item to usIf you need anything else, please let me know.Thank you, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that we will issue refund to you for $ in Groupon bucks as you are not interested in Trade in.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email Regards, [redacted] *Manager Groupon Customer Support

H [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *Manager

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We would need the email address associated with the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I know the reason that you do not want to offer me the exchange is because a promo code was used, to his was an error on your companies behalf, not on my behalfYou sent the wrong item! I have no problem returning the set I received, but I do want the set I ordered without having to wait for the refund to order them! This is horrible customer service on Groupons behalf and I will make sure to let everyone I know, know how terrible you all have beenweeks and still no call from a supervisor that speaks volumes about this company Sincerely, [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket # [redacted] for reference.I'm sorry to hear of the trouble you had with this particular issueThis is certainly never the kind of experience we expect you to have when using Groupon.I can confirm that your credit of $was issued successfully on 12/05/Groupon Bucks available immediately in your account, and will apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions by replying to the email thread mentioned aboveThank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: In regard with your refund requests for the groupons [redacted] and [redacted] we are sorry to hear that you were not satisfied with your experience with the merchantTo help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortlyUnfortunately, this is the best we can do and we will not be able to refund your purchasesAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry about the trouble with your Groupon goods purchase.I'm glad to hear that you want to keep the item what you received as-is, To make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] Again, I'm really sorry about this troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I apologize for any trouble with this GrouponI see that on December 1st, you were refunded for this purchase back to Groupon BucksThese apply automatically for your next purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] @groupon.com.I'm very sorry for all of the back and forth regarding the credit balance of your Groupon account and the refund status of your voucher for the chocolate making classUnfortunately, I wasn't able to locate a Groupon account under the email address you have provided in your Revdex.com claim.I’ve requested specific information in my direct email to you to be able to locate your purchases Please reply to me there via ticket # [redacted] and I'd be happy to look into this further.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a full refund to your original form of paymentPlease allow up to business days for this credit to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I am seriously concerned as to why the second gift card ( [redacted] ) was redeemed under the account associated with [redacted] . The yoga class was for mother, [redacted] ***. I do not know who [redacted] is nor did I authorize this redemption to her. Please credit my account the $30 that was credited to [redacted] Sincerely, [redacted] ***