Groupon

Hi [redacted] Thanks for your emailIt looks like the above mentioned issue has already been taken care of by one of our Manager [redacted] in her previous email to youAs mentioned there, your account now has a bucks balance of $It also looks like you have received sufficient clarity on your attempted purchase of "sweet sweat order" details but if you need any additional help, please let me know I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble you have experienced with this purchase and I appreciate your understanding.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolutionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/18) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this has already been taken care of, but if you need any additional help, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) A credit was appliedI'm sorry it took so much hassle, but am glad it was resolved

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: If you wouldn't mind replying to the email... I've sent I'd be happy to look into this for you immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: 11005185 I am rejecting this response because: no solution was provided. I was told a representative would contact me, but no one has reached out. I am continuously disappointed by Groupon's customer service. Sincerely, Suzanne [redacted]

Hi [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: We have made one-time exception in... this case. I've just canceled this order and issued a refund of $38 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it appears your account had been deactivated... from inactivity. We've since gone ahead and reactivated your account. Although the gift cards are final sale, we've reinstated the $730.79 in Groupon Bucks that were on your account at the time of the deactivation. You can review this balance from groupon.com/mybucks (after you've signed in).I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because it does not address the concerns that I've listed. I keep getting the same canned response to my concerns that I've listed. Clearly Groupon can see that the vouchers on their site were never opened. They have a way to validate this as a disclaimer appears asking if you're sure and alerting the customer that once vouchers are used, etc. I did not purchase tickets to the event I received vouchers for. No one has addressed why I would receive tickets for an event that I didn't click on nor purchase. I've shared concerns about a glitch on their end and there is no technical proof provided that they've researched this issue. I understand purchases are nonrefundable. . However, I didn't purchase the vouchers that the website generated. I am asking Groupon to refund the purchase price considering the experience that I've shared over and over and over again. That would be the right action to take for a customer that received an item that they didn't purchase. I am looking for Groupon to provide a response and also to refund the money they now have and the purchase that I clicked on that provided me other tickets to the same venue, but for a different act. Please no more responses about this purchase being nonrefundable and gifting this purchase to someone else. ( the event is past due) What an insult. Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you’ve selected the wrong option when purchasing this Groupon.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsIf you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time exception, I can offer you our Trade In optionYou can exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We processed your trade in, in which some of the Groupon Bucks have been used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI'm so sorry for the trouble you had with this Groupon Goods order It's certainly not the experience we want you to have Ordering from Groupon should be fun and easy, and it's clear that's not what occurred here I see you currently have a ticket open with our Groupon Goods Resolutions Team and you've been corresponding with [redacted] as recently as 11/13/ She had requested a photo of the item you received, and is just waiting on your responseIt's best to follow up with [redacted] directly through your current ticket with her However, if you need additional assistance, please let me know! Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have provided this information to them several times and still have received no answers As stated in the complaint my credit card information was hijacked from their website in the amount of $on 5/30/The purchase was a Groupon getaway I was told by their customer service that it was hotel reservations I contacted them by phone on the very day the fraud occurred I have subsequently contacted them through [redacted] where I was also requested to send the same info, I did so to no avail The last digits of the card used is ***The only email is [redacted] @hotmail.com Since it is impossible to call them I would be happy if someone from their firm would call me at [redacted] Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 01/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to your original form of payment, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The response is dodgy and disingenuousGroupon regularly exaggerates the value of dealsMy original complaint linked to a number of instances of such conduct documented by other customersIn my own experience, I have seen this behavior occur with [redacted] Protein (listed as having an original price of $100, apparently marked down to $35; real market price is $howeverThere is no deal.) The same thing happened when I ordered a kitty condoThe condo was listed as having a market price of $marked down to $However a simple google search reveals that the price is actually $without a dealThis is blatant overchargingI do not accept your response Sincerely, [redacted]

Hello [redacted] Thank you for your reply, and I'm sorry again for the trouble.When you initially made the purchase, you paid $from your credit card, and the remaining amount, $34.50, was covered by Groupon BucksBecause this was the method for payment, your refund was processed back in the same form; $to your credit card and $back to your Groupon Bucks accountWe are unable to convert the Groupon Bucks portion of the refund to a credit card refund since that amount was never charged to your card for this purchaseThank you for your understanding and please let us know if you have further questions.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket [redacted] .Regarding your complaint: While the previous reply you received is correct, I can appreciate how frustrating this situation has beenAs you're not interested in a trade-in, I've issued a refund for $to go back to your original form of paymentPlease allow up to business days for this refund to fully post.\We apologize again for any inconvenience this has caused.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand the hotel did not have your reservation which resulted in Groupon seeking approval for a refund which has been issuedI'm truly sorry for the inconvenience this has causedI can totally understand your frustration.Unfortunately, any funds you paid directly to another hotel will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponOf course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back.However for the trouble you experienced I have issued you $in Groupon BucksThe credit is active now and wont expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Hi Erica,Thank you for the detail I understand the final sale agreement - what is frustrating is that you already know I haven't redeemed it That is why Groupon reached out in the first place You were able to identify, me specifically, that I haven't redeemed my card and it was ALSO GROUPON that recognized customers were having issues Those two variable together, to me, invalidates the final sale agreement You know there was a problem, you know I haven't redeemed the product.....its not that you're unable to issue a refund or a replacement - you are unwillingNot much else I can say - I'm not going to spend all this time trying to convince you further how a refund is reasonable Its not an acceptable response and the issue isn't resolved but I will no longer spend time fighting this Sincerely, Todd ***