Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still will be very careful the nest time I do business with groupon or mrs [redacted] Doesn;t make sense to "BUY" A coupon/groupon if you can get the same deal without itSad to say this is exactly what everyone is complaining aboutAnd they just keep doing these business practices [redacted]

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marisabel *

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, the deal for [redacted] - resorts' has sold out and is no longer availableWe're only able to offer a limited number of Groupons for any given deal and only for a limited time.While we don’t know if or when this particular deal will be available again, I suggest you check out other similar and interesting deals that we offerI understand that it was very disappointing when you are having difficulties purchasing a Groupon offerAlso, I would also take this opportunity to thank you for the valuable feedback you have provided on our servicesCustomer service is our utmost priority and we will definitely take your inputs for making our service even more delightful in the future.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint on the shipping charges for order# [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: While it is true to that we can usually only convert a refund from Bucks to the original form of payment within days, I've made an exception hereI've voided the Groupon Bucks issued to you on November 9th, and initiated a refund to your Apple Pay account in the amount of $Please allow up to ten business days for that refund to fully process and become available to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Could you please specify the deals that you are looking for refundI will be able to assist you further with the issue you are facing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response and action made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi [redacted] My name is [redacted] and I am a manager at GrouponI have reviewed your recent correspondence and I apologize for any confusionSomeone from Merchant Escalations will be reaching out to you regarding your complaint and to confirm the removal of the page at issuePlease stay tuned for an update via emailRegards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We request you to get an e-mail confirmation from your bank stating that the refund was not processed to your cardI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:Sorry for any confusion!We've confirmed that the business " [redacted] Italian Ice bar" has temporarily closed from 10/15/They are scheduled to reopen shortly.However, since you no longer wanted to wait until then and wanted a refund, we have refunded your order to Groupon bucksYou should have received an email confirmation already after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm so sorry for the trouble with this merchant and also all of the back and forth with our support teamI've checked your account and see that a partial refund has already been issued to your account as Groupon Bucks for the unused portion of this voucher.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This was not a response from the business, it was a request for a copy of an email they sent to me and I have already forwarded to their Customer Service Dept and to a Customer Service Manager previous to contacting the Revdex.comDespite having sent the info over the day it was requested I have received no further communication from Groupon regarding this issue and the email they requested I send it to was a generic groupon.com email and did have any other contact info associated with it so I am unable to follow up Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I understand Groupon has a policy they do not issue a refund after days from purchaseGroupon, however, I believe misrepresented their product due to misprintingI would have never purchased the product in the first place because it was unusable to me BASED on the misprintIn addition, I did more than what a reasonable, prudent person would do to contact Groupon and the merchant immediately when I found out the product was misprinted; within the day periodI have spent over days and countless hours trying to resolve this issue directly with your companyI've been willing to compromise and accept a credit rather than a refund so I could buy more products from GrouponUnfortunately, instead, I have been put off onto the merchant, as if it was their mistake (and I verified it was not/they have since emailed Groupon), referred by customer service to 'the fine print' and told I purchased something with different dates than the dates on the product I actually purchased (truly either you have service people acting in bad faith or they are not being careful), and now that it is clear I purchased something with the wrong dates printed I am being referred to the "day policy" in yet another attempt to avoid responsibility Sometimes people make mistakes at companiesIt happensNow your company has made several in an effort to avoid taking responsible for one small oneBut heySo you misprinted somethingJust be more carefulTalk to your web personFix itTalk to customer serviceTell them they need to take an extra minute to figure out what the person purchased before referring them to the wrong fine print or it really comes across shadyCredit my accountAnd then lets move on

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for [redacted] ***! Let's Party,I'm sorry for any troubleIn general, it is not our policy to issue refunds for a final sale dealHowever, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards, [redacted] GManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I've issued you a full refund for $and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement."Regarding your rejection: I can confirm that your refund processed successfully on 12/18/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

The web system is not telling me what the clarification needed is, so including last message to business insteadComplaint: [redacted] I am rejecting this response because: while the business did give me a groupon credit due to the situation, they chose not to fix the problem.Groupon deal, with reviews claiming to be from the last days opening hours stated claiming to be a "limitted time offer" closed Qand Aand no way to review to let other people know that this is offer isn't real right now.https://www.groupon.com/deals/world-of-chocolate-museum-cafe-Website where it acknowledges the site has been closed and will be until at least the 16thhttp://www.wocorlando.com/As this is in Orlando, Groupon is perfectly aware that most people cannot take advantage of the fact that the museum will eventually re-open According the contruction workers, many different people had tried to use the groupon offer before us, and were equally frustrated to find the closed museum No idea why groupon or the museum is doing this

We have responded to the customer's complaintThank you

I do not know what clarification is needed

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I've just issued a $ refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www [redacted] Thanks so much for using Groupon and please let me know if I can do anything else for you Regards, [redacted] Groupon Customer Support

Hi Marcy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty in regards to your purchase of "iPhone 6s Plus Waterproof Shockproof Life/Dust/Snow Proof Thin Case - Black / iPhone Plus | 6s Plus." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days from for your refund to appear on your statementAs it has been longer than business days since the refund was issued, if hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm sorry for any trouble Unfortunately, I am unable to find an account associated with the personal information you've provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support