Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint of attempting to charge your credit card after it is initially declined.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We are unable to provide your requested refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 7/24/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the additional purchase of two tickets for the [redacted] Stock Show: Pro Rodeo on Saturday, Jan20, / 11:00am - Price Level (Section 205-231) + Grounds AdmissionI am showing that on January 19, 2018, we did issue a one-time exception for a refund in the amount of $to the original method of payment used for your purchase.Once your order was canceled, a confirmation email is normally sentThe email confirms that the order has been removed from your Groupon account and that it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.In the future, I just wanted to inform, our GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forthWe are sorry that we were not able to provide you with your desired outcome in this matter.I’ve reviewed your request for a refund, but unfortunately as this purchase was made under the account belonging to [redacted] we cannot discuss nor take any actions on this purchase for a third partyAs previously confirmed, as this is a family member, we recommend resolving with [redacted] directlyIf [redacted] would like more information about this purchase, she would have to contact us directlyPlease have her visit https://www.groupon.com/customer_support if she would like to speak with someone in person.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, we are not able to assist any further with your particular request as it concern's another Groupon user's account.Regards, [redacted] GSupervisorGroupon Customer Support"Regarding your rejection: It looks like we have processed a Trade In for the dealWe have gone ahead and exchanged your voucher for Make a Break Escapte for $You will receive a confirmation email with the details of your Trade In.The Groupon Bucks you've received from this Trade In are eligible towards any Local deal on Groupon.I checked your account, and it looks like Groupon Bucks were deposited on 11/10/and then used in a purchase on 11/10/Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.Thanks again, and please let me know if I can help you further.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"I have checked your account and you have one ordered for of Shoe HolderThe deal itself is for one piece of shoe holder and not for a pack of sixHere is a link to the deal purchase for you to review https://www.groupon.com/deals/gs-unique-shoe-space-savers-ideal-for-home-storage for more informationYou can also login to your account on your My Groupon page to check these details as well."Regarding your complaint: I absolutely understand the frustration in this circumstance and apologize again for the confusionAs per the original deal page referenced by [redacted] , the photo of the product only shows a quantity of oneFurthermore, the deal details include the description "Package includes: 1pcs shoe holder"Unfortunately, as this was outlined prior to your purchase and this item being listed as Final Sale, we are unable to assist with a return of your product.While I understand that you are not satisfied with the previous replies you've received, we have done our best to advise you in this situationI am terribly sorry for the inconvenience and thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I AM THE ORIGINAL PURCHASER! What in gods name are you guys taking aboutThis is ridiculous and I don't want to deal with you guys anymoreJust drop the caseGod! Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email[redacted] *Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com(Ticket [redacted] )Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I have made three additional efforts to contact [redacted] by email AND phoneAt the same time I called Groupon because I wanted my efforts documented in their recordsEach time they told me that they had no problem contacting [redacted] and I should try again because they told [redacted] I was going to callI am going to try to forward a copy of my emails and their responsesI also asked for a conference call among the three of us and Groupon rejected the ideaHow do I do this Sincerely, [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am sorry for all the trouble.There are some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problemAfter reviewing our history with these businesses, I don't see that we've had any reports of them refusing to honor expired GrouponsThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to these businesses and address these situations.Please keep in mind, if we are able to work this out with these businesses, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on thisThat being said, I can confirm that the refund is already processed for [redacted] and [redacted] vouchers and your available Bucks balance is 20.80.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:It does not fix the issue that is at handThe business is stating that they are going to forward my request to one of their internal departments but that still does not fix the issueOnce the issue is address and fixed I will close this case Sincerely, [redacted]

IHave purchased tickets that apparently were not even available they took my money and now are not wanting to allow my bank to process the money back into my accountadvertising and horrible customer serviceI had them on the phone with my bank and they even told my bank they cant release the fundsThey took theMoney knowing they didnt have the product

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] I apologize for the trouble and can absolutely understand your frustrationsI had our account specialists look through our system to see if they could find any additional charges of $The only charges of $that they were able to find were two separate charges on 7/- one in your account and one in [redacted] accountThey could not find any charges of $linked to this card on 7/and suggested you reaching out to your bank which appears that you have done and which your bank has credited back to you You were issued a refund of $from Groupon on 7/for the Groupon listed in your accountSince [redacted] still hasn't contacted us regarding this matter and I would like to resolve this for you as soon as possible, I've just issued you a full refund and removed this Groupon from her accountPlease allow up to business days for this to be reflected on your statement Again, I am terribly sorry for the frustration that this has caused, but now all $charges for the [redacted] Watersports Groupon purchased on 7/have been refunded Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like your requested refund has already been processed to your original mode of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: not receiving a refund for your [redacted] Massage Groupon.I’ve issued a full refundI'm very sorry for the trouble, and issued $to your Groupon account for the troubleI've emailed you directly via ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,I’m sorry for the trouble you’re having with this purchase!This Groupon Stores item is sold by a third-party merchantIn the case of any missing products, you should reach out to the merchant directlyHowever as a one-time exception in this caseI've just canceled this order and issued a refund of in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] .While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact usIf you have any further questions, please let me knowRegards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Sorry again for any confusion this may have caused.It looks like [redacted] was able to process this refund on Monday after you sent in those photos, but if you have any other questions let me know!Best, [redacted] **ManagerGroupon Customer Support