Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: Unfortunately, I'm not able to issue a refund in this situation as reservation is only applicable for Two VIP ticket optionI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund status issuesI wasn't able to locate your Groupon account under the email you provided to the Revdex.comI’ve requested more specific information in my direct email to youPlease reply to me via support ticket [redacted] and I will be able to investigate further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support Groupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Once again, I'm really sorry your stay was a disappointmentWe take all feedback seriously and thank you for sharing your experienceIt's very helpful to have information like this as we review the deals we offer and the businesses we work with In this case, the portion of your purchase that has been credited back to you is the most we can offerWe are unable to provide further refunds Thank you for your understanding Regards, [redacted] M Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI saw that you were able to reach a resolution with [redacted] on April If you have any additional questions, please let me know.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You were issued a full refund in the amount of $to Groupon Bucks on February 11, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion with your request, but it appears this issue has already been resolvedYour Laser Sculpture purchase was refunded on September 25, in the amount of $Please allow up to business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceIt looks like this issue has been already resolved[redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It appears that your refund processed successfully on 9/to the card ending in [redacted] for the Premier Car Wash GrouponIt should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry for any trouble! It looks like your refund for $was processed successfully on 10/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Well, the product is purchased through GrouponGroupon is fully responsible to contact the seller on their end if there is an issueGroupon doesn't even know the seller [redacted] Stores has been contacted by email, denied having any locations in China, suggested that this is a scamI would like a refund pleaseMoreover, there should be a customer protection offered by Groupon in such a caseSince 8/28, I haven't heard anything from the "seller" in regards to tracking the package Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They refunded me as I requested Sincerely, [redacted]

Hi Akm,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'll be looking into your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry to hear that this Getaway didn't work out for youThe cancellation deadline listed in the Fine Print has already passed, but given these unexpected circumstances we went ahead and reached out to [redacted] Inn & Suites [redacted] Liberty International Airport to see if anything could be done.Fortunately, they have allowed us to cancel your reservation as a one-time exception, so we have removed this purchase from your account and issued you a full refund of $in Groupon BucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: From: [redacted] > Sent: Thursday, November 17, 5:PM To: Revdex.com Info Subject: RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] The message from Groupon states they emailed me with specific instructionsI have not received any email from Groupon or the person stating they sent me an email ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, we are sorry for the confusionThe price of the cherie-bed-in-a-bag-or-quilt-set increases based on the option selectedOur deal indicates that the price is FROM a particular dollar amount, which is based on the customer selecting the most inexpensive option.The price increased as you had selected the 8-Piece-Blue/Queen optionIf you had selected the smaller 6-Piece-Blue/Queen option, the price would be what was displayed.We also see that your order for the cherie-bed-in-a-bag-or-quilt-set has already been fully refunded back to your original form of payment as of 5/1/17.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , after you confirmed that you had not disputed this purchase (contradicting what you stated in your original Revdex.com complaint), it was stated:"In general, it is not our policy to issue refunds outside of our return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a loyal Groupon customer, I'm happy to go ahead and take care of you todayI've just canceled your purchase and issued a refund of $in Groupon BucksThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your rejection: As we have already refunded you in the form of Groupon Bucks, we consider this issue resolvedThis exception refund is not eligible to refunded to your original form of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/05/13) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hello [redacted] , We apologize for the frustration and for any inconvenience this this has causedThank you so much for your patience while we had to wait for confirmation that no reservation was madeWe issued your refund back to the original form of payment which was a Visa card ending in [redacted] on 5/11/Please allow to business days for this to be reflected on your credit card statement Please let us know if you have any additional questions Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response[redacted] from Merchant sent an email response that stated: "I'm sorry for any confusion! Even though you are using Gift Card Bucks, we need a credit card on file just to verify that you are a real personYour card will not be charged unless the voucher costs more than the amount of the discount, there are shipping fees or taxes, or you buy additional vouchersI hope this helps! Please let me know if you have any other questions"This reply seems to indicate that my complaint has not even been readThe merchant has closed my account and confiscated my Gift Card balancePlease immediately refund the $I have paid for the $Gift Card

Hi David,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marcus *.ManagerGroupon Customer Support