Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I was unable to use the coupon for what it was intended even while it was valid Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! While we're able to... offer replacements in certain cases, I'm afraid we're not able to do that for this item. Our prepaid return labels will deliver the item to the warehouse for a refund back to the original form of payment. I can confirm that your refund processed successfully on 11/14/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for any trouble this has causedI reviewed your account and It looks like this has already been taken care of, but if you need any additional help, please let me know.We've already issued you a full refund and removed this Groupon from your account on 04/03/Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.Groupon always works towards our customer’s delight in every transactionWe never intent to hurt our customers in any wayThe Supervisor on call was trying to give you the details of the policy on refunding the used Groupon.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues [redacted] .In ticket [redacted] , we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:On the original screen where you made this purchase, http://www.groupon.com/deals/gl-a-clockwork-orange-new-world-stages, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the deal did clearly state "All Sales Final".As mentioned in our earlier correspondences, a clear process for using your voucher at the merchant location has already been given and is also found in the fine print redemption instructions.However, since these details were included in the deal's Fine Print at the time of your purchase, I am not able to grant any request for a refund for a "Final Sale Live voucher"."In ticket [redacted] , we stated:"Hi ***I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: The above comments to you regarding this matter are valid and legalWhile I completely understand your frustration, the fact remains that per our refund policy, Terms of Use, and information given to you at the time of purchase, this sale is final, and cannot be refunded.The deal page clearly listed "All Sales Final." As for the claim that this is not binding, I assure you that each deal is subject to the fine print, which again is clearly displayed.If you have any questions regarding this, please see our Terms of Sale: https://www.groupon.com/pages/terms-of-saleSpecifically, it is stated:"By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms advertised in connection with and on the Voucher at the time of purchase (the “fine print” regardless of how labeled), the Terms of Use and these Terms of SaleThese rules apply to all Vouchers that we make available, unless a particular Voucher’s fine print states otherwise, and except as otherwise required by lawIn the event of a conflict between these rules and a Voucher’s fine print, the Voucher’s fine print will control."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this time, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleSorry for the trouble! I have send you a link to reset your password in a separate emailThis link will only work for the next hours.Once you reset it, you can use your new password to sign in to your account at www.groupon.comAlso please delete all the cookies and cache before resetting the password to avoid any confusionPlease get back to us for any further assistance and sorry again for the trouble Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and one of our Supervisor responsed to your email on 11/28/addressing your issueIf you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, as well as all previous Groupon correspondence prior My colleague Radhakrishnan Sreplied to you on January 24th in ticket [redacted] Per this reply, we stated:"Our records indicate that the [redacted] was delivered to the address you providedRegardless, in good faith, we refunded you $in Groupon Bucks.However, it looks like you have filed a dispute with [redacted] concerning this purchaseTherefore, there is no longer anything we can do on our end and we ask that you reach out to [redacted] for further assistance."In addition to this information, we have informed you that your Groupon account has since been voided due to violation of our Terms of Use There are no Groupons in this account that you have not already filed a dispute over Due to this, we request you immediately this discontinue any use of our website or services I am not able to assist any further with your particular request and we consider this issue resolved.Please note: We will no longer respond to any inquiries regarding your previous Groupon account, as this decision is final Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry for the trouble you've had redeeming your Groupon for [redacted] I've tested the redemption code on your voucher and can confirm that it's working correctly on the business's websiteI'd be more than happy to walk you through the steps so that you can receive the items you've paid for.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I read the fine print and it says there are no refunds but even when the fine print says that, the company has an obligation to fulfill the order which it did not No where in the fine print does it say "if you don't receive your product, tough luckYou will not receive a refund even if you don't receive your product" I have reached out to so many people through GroupOn's website and by even calling them and talking with someone I have contacted the vender but they choose to ignore my messagesI deserve to get a refund Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The best way to get clarification on your campaign and payments is to contact our Merchant Support teamMerchant Support may be reached at [redacted] They are available Monday through Friday from AM to PM, CST.I’ve provided more specific instructions in my direct email to you (ticket reference [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am sincerely sorry for the trouble you had attempting to redeem your [redacted] *** voucherIt appears when you originally submitted your purchase, the transaction was held in a pending stateWe do ask customers to allow up to hours for orders to finish processingOnce it does, you should receive an email from us as soon as your order has gone through.Since your voucher was unavailable at the time you needed it, I understand that you paid the merchant directly for the servicesIn this case, I've just issued you a full refund and returned the amounts to your credit card and Groupon account, respectivelyYour statement will show a refund of $to the [redacted] card ending in ***Please allow up to business days for this to reflectYour Groupon Bucks portion is a total of $The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchasesYou can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons page.In regards to your concerns contacting us via phone:You can always visit http://groupon.com/support to request a call back for assistance in regards to any future questions/concernsThis feature is available from 08:AM to 06:PM (CST) Monday through Friday.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration with this pending order issueAs we have already issued you the full refund in the same method by which it was originally paid, that is the only solution we can provide youAs we did not charge any funds beyond the Groupon price, any payment you made to the restaurant cannot be refunded by usWhile I agree that it was inconvenient that the Groupon was not ready when you went to use it, we do always ask all customers to verify the purchase has gone through before attempting to use a Groupon with any businessIn this case, as we did email you to notify that the Groupon was still pending, we would ask that you wait to visit the business until it is available for use.While I cannot refund funds charged from the restaurant, I will happily issue you an additional $in Groupon Bucks to your account for the inconvenienceGroupon Bucks are immediately available for use, apply directly to any purchase you make, and will not expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any troubleIt looks like this issue was already resolved and a refund was issued on 14h June 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am not able to locate your purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm very sorry for the poor experience that you had with [redacted] Nails & Spa This is never the experience that we want you to have when using a Groupon deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon continually ask me to redeem this groupon with the business or pass it on to someone elseThe original complaint included this factWhy would I continue to try to use this! I have tried for months until the groupon expired! Continually contacting grouponI want my money backGroupon is not honoring their policyI will not continue to try to use the groupon with the business!!! Five months now trying to use this groupon Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:First I do not like the time limit of 24hrsto redeem the credit offered This does not give me enough time to vet the offerWe may very well have the same situation as last time I want to keep this case open until I redeem the dealI want [redacted] to give me his direct email It is unfair Groupon puts these high pressure sales tactics on me [redacted] did no meet Revdex.com's day deadline to respond Now I am being pressured to reply right away Second, I am uncertain of the credit I used to in part of but the complained about deal Apparently not all orders went throughI would prefer to cancel the $deal and for Groupon to credit my Visa $ [redacted] has not addressed me properlyIf he throughly read the complaint he would have seen that I resent being called by my first name by a vendor Sincerely, Dr***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.You can find information about proper disposal of batteries and other hazardous waste at the following website: http://www.sccfd.org/community-education/safety-information-referral-assistance/...⇄ provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support