Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: even though we're outside of our day cancellation window and didn't include a revocable trust as part of this package, we've gone ahead and processed a refund for your [redacted] purchase given the circumstancesYou should see a credit within the next business days to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for the PopSocket Phone Grip Expanding Stand and Holder Hand Pop Socket - #We did advise that you needed to respond to the Groupon Stores merchant given you did reach out, but you never responded to their two attempts for photos of the itemGiven the circumstances, normally we would not refund, but I am showing that you have been refunded in full to the original method of payment on 09/06/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome in this matterAs previously confirmed, we not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2...⇄ this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: I'm really sorry for the troubleHowever, I'm not able to issue a refund in this caseThe Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelledThis decision cannot be appealed.We were notified by your financial institution that a dispute had been issued against a purchase you made, we have to let that process run its courseWe recommend reaching back out to your financial institution directly to discuss a resolutionInstead of resolving the issue with us, you should work with them directly.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this GrouponI've just issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This response does not at all address the concerns or complaintAgain, we have requested an audit of our payments and that has not been doneGroupon is playing games and taking advantageWe will seek legal advice moving forward as they have not paid us ON TIME or the correct amounts Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Sorry for the trouble you’ve had with this Groupon.To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 12/6/to your original form of paymentYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: "gs-smartwatch-with-bluetooth-and-camera-for-samsung- [redacted] " and the shipment was delivered to your old address.I would like to confirm that your order as been refund as you did not receive the productThe refund was processed to your credit card on 01/08/2018, this will take business days to settle in your accountWe want to give our customers best service, however requesting you to check your address and see the details are per your request and then place your orders.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I don’t speak with either of the people who gifted me the groupons ...nor do I even know how to contact either one of them since we are no longer in contactI think one of the purchasers might not even be living anymore But if you check with the business , they would tell you that I was the one who was using the groupons If I can’t exchange the groupons gifted to me , can you refund the purchasers and let them know I can’t use them and let them know they are entitled to refundOne of the purchasers is chethan pandarinath and the other one is either [redacted] or [redacted] and I no longer have contact info for either individuals ..so if you can inform them that would be great Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the issue has not been resolved None of the criteria for resolution as listed in the original complaint have been met, or even attempted Sincerely, [redacted]

Revdex.com:Re: complaint ID They have responded and the case was resolve Considering they continue to contact me to resolve the case when it is resolved (again showing they have no internal communication to avoid such things), I wish GroupOn to stop further contact with me It is resolved and I will not be doing business with them again Sincerely, Amanda [redacted]

Hi ***,I'm so sorry for any difficulty you've experienced with this Groupon Goods purchaseThe "Fine Print" section of the deal includes a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding thisUnfortunately, with respect to your situation, we have not received similar complaints and because this request is well pass the day Groupon Goods return policy, we are unable to accept a return at this time and offer a refund.I apologize again for any inconvenienceThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, although unsatisfactory to me, is the only option made which has been made available by GrouponPlease note: A refund of $in Groupon Bucks will be issued to your account shortlyYou will get an email confirmation of your refund within hoursThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I wish to reiterate: What I requested: a $refund for a service purchased but not providedRequest was denied.What happened: I purchased a one hour psychic readingAfter seven minutes, it became apparent that this merchant was unable or unwilling to provide any information relevant to meShe talked about such things as lucky days and numbersAfter seven minutes of vague generalizations and contradictory “information” I asked about her process at which time she told me that in the following hour she would provide “just a surface reading” (a term I had never heard previously) and not what is commonly understood to be "a one hour psychic reading” as purchased Further she stated that it was simple to get a refund for this misunderstandingShe then told me definitively that “all you have to do is call Groupon and they will refund your payment.” I believe this to be fraud as I purchased something which the merchant stated that she would not provide I have found customer service to be a misnomer as no service was provided by Groupon who continued to stonewall me at each opportunity They admit no wrong doing or misrepresentation and based on their inaccurate version of events, refuse to refund the money paid them in good faith I am going to accept the offer of $Groupon credit as promised in writing Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry you’re having trouble in exchanging your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your i-am-beauty-net voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.I'll will be able to help you in this process once I receive a reply from you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket # [redacted] it was stated:"Hi [redacted] My name is [redacted] M and I am a manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards, [redacted] MManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseWe put any pertinent information in the Fine Print section, but we also include other resourcesFor instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchaseThis way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another dealI checked our site and found another oil change Groupon within the area you mentioned in Augusta, GAHere is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Reneishia in ticket [redacted] In ticket [redacted] , we stated:"Hi [redacted] I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-to see how.If you are still looking to use, when reaching out about this issue the following information was provided."This does work with [redacted] but be prepared for the [redacted] representatives to have to do a fair amount of fighting with their system to make it workI would highly recommend you go to a Corporate owned [redacted] store, especially one that specializes in business products, to get it turned on and NOT a [redacted] ResellerThe IMEI identifies it as an [redacted] LTE deviceBe aware that this will NOT work on the [redacted] network if there is no LTE service - meaning it can not fall back to 3G service."Sorry again for the troubleIf you have any questions or need any help with your return, please let me know.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I can completely appreciate how frustrating this situation is, and I do apologize for the inconvenienceHowever, as we cannot offer tech support for this item, the best resolution would be for you to return the item for a full refundIf the item is defective, we need to offer a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your purchase of a 12-Month Xbox Live Gold Membership.I will be more than happy to issue a one-time exception and full refund to the original form of payment with the return of the membership cardIn addition, you do have $in expiring Groupon Bucks that were issued to the account that will remain for you to use towards a future purchaseThe Groupon Bucks are set to expire on your account 07/15/2018.Please understand, the Groupon you have purchased is final sale, so we will be unable to issue a refund, once the purchase is complete on any similar items in the futureAs this refund, with the return, is a one-time exception refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, if your order arrives damaged or defective, you may be able to return it within days of deliveryUnfortunately, the reason for the denial, above and beyond the fact that it was final sale was due to the purchase having been made 09/17/We were not contacted until 01/07/2018, which originally placed us in a position of being unable to guarantee our product outside of that window and assist with a refund for the purchase being defectiveYou can visit https://www.groupon.com/faq#faqs:content-to read more about our return policy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here