I have purchased many packs from this app to be treated like a fool it just takes all your credits I feel the players that purchase are penalised so they purchase again as players that do not purchase win thousands in the mini game buffalo spins I go in and constantly lose with no bonus spins what so ever so I am just throwing my money down the drain it’s soul destroying and should be addressed immediately. With regret Maria Poole.
As previously stated, the funds in question were credited to a [redacted] account that the user had previously used on their GSN Cash Games/WorldWinner accountGSN cannot be held liable if the user is no longer able to access the account that was previously used - it is the user's responsibility to ensure that the payment methods, available within their GSN Cash Games/Worldwinner account, are active and user can access those accounts/payment methodsTo appease this customer's complaint, a manual credit of $in cash was manually credited to the user's GSN Cash Games accountThe user may initiate a withdrawal of those funds from her GSN Cash Games account if she chooses to do so$is the total amount of funds that were credited to the [redacted] account in question from the dates between February to March 10, No additional funds will be credited to this user's GSN Cash Games/Worldwinner account for this matterUser MUST ensure that all available payment methods within her GSN Cash Games account are active and accessible by the user
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Unfortunately the rebuttal to our response appears to be blank so we cannot respond to the commentsWe can state that as always we make the best possible effort to assist our players, and will continue to do soThe Player should certainly respond with any additional comments or concerns in their ticket
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I didn't receive any email response or I wouldn't have continued to contact player servicesNo email came through my account nor did I see anywhere on the site to enter the code and I'm requesting they credit me as per the postcard stated Regards, [redacted]
The WorldWinner Fraud and Risk Department had closed the account in question due to suspicious activity/inconsistent information with the billing address and user of the account in questionWe cannot provide any additional information via this Revdex.com Complaint in response to the matter at handNo additional refunds will be awardedUser will need to contact the WorldWinner Fraud and Risk Department with any questions/concerns they have
GSN has returned the players wagers, however we were unable to verify the additional loss claims so we are unable to provide the player with the additional requested chips
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I certainly do disagree with this responseWhat is not mentioned is that these were from a span of over 1/years from 28,paid game entries that totaled fees of 35,I have not submitted any requests in nearly months until I had issues with about 2% of my game entries a few days agoThere have been long stretches of months to over a year that I have not submitted requests because I had no issues during those periodsIn fact I deposited more money and kept playing in good faith that I would be done right by customer service as a long time and loyal playerThere have been periods over these past nearly years where the website had obvious serious issues of glitches, freezing, and lagging, of which I have proofI have screen shots in which dozens of other players discuss having the exact same issues during times that I received refundsMany of these are record of the last few months even though I did not request refunds as these issues happened on infrequent occasion to me and I did not request refund at that timeObviously the support of this website thought I had credible claims during these incidents, in many cases I provided screen shots to prove my case or otherwise I would not have been creditedI will be more than happy to provide any and all of these collected screen shots to the Revdex.com or any other entity whoever it need beFurthermore I am and have been compliant with the "suggestions" of the support team, some of my screen shots actually show me discussing with other players about making sure those steps were followed along with suggestions from other players on how to make games run smoother, especially during times when the website was experiencing a lot of problems Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I didn't receive any additional tokensI don't know if it is because I'm now connected through my Facebook account and I have a different email address which is [redacted] @gmail.comThank you so much for your speedy response Regards, [redacted]
We are sorry to hear that you are having an issue with credit card fraud having occurredBased upon the information provided in this Revdex.com contact we were unable to locate your accountPlease contact our Fraud and Risk department directly by e-mail and they will respond to you right awayThey can be contacted at [redacted] If possible I would recommend removing your credit card number from your initial complaint, as having posted publicly could cause additional opportunities for fraud to occurThank You
Sorry to hear of the troublesThe user submitted a ticket to WorldWinner Support claiming two $transactions that were not initiated by herWhenever a fraudulent charge claim is made, the account is immediately closed to avoid any additional chargesIn August, there were a total of $in Deposits into the WorldWinner account:08/18/1723:$25.0008/25/1712:$25.0008/29/1722:$In September, there were a total of $in deposits into the WorldWinner account:09/02/1716:$25.0009/05/1712:$25.0009/09/1721:$25.0009/14/1723:$25.0009/1...⇄ the user's support ticket, she references that there were two separate transactions, $on Aug 27th and $on Sept 7th, were not authorized by herThere were no Deposit transactions into the WorldWinner account on those days (as shown above)User has to account for the transaction dates listed on their actual bank/credit card statement to be different than when the purchases were actually made as it usually takes the bank/credit card company a few business days to process and post the final, completed transaction on the person's actual bank/credit card statementIf user continues to claim that they did not initiate one or more of the deposits shown above, then they will need to file a dispute with their bank/credit card company directlyNo additional actions can be taken on the WorldWinner end to "refund"The account will remain closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business' response is completely falseNo chargebacks have been filed with my bank, only with [redacted] ($was taken from my [redacted] and $from my bank)A bank account that btw has absolutely no ties to my [redacted] account whatsoeverOnly I have access to my [redacted] and my bank account, Since finding these charges I have changed the passwords/security questions on both to further secure themNo other felonious charges have been made on either one EXCEPT for GSNBoth of which happen to be forms of payment that GSN has saved and evidently made charges onA refund automatically cancels all disputes so to say they can't due to charges being on hold is absurdGSN needs to provide me with the details as well so that I may track this down myself (device for example, ip, household, etc)No one is disputing that my account and my credentials were used, that is blatantly obvious, but they were not used by me, these payments were not authorized by me, GSN stored my payment information on my account and then utilized it Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
On the GSN Cash Games site neither the accounts [redacted] or [redacted] are upgraded cash accountsUpgraded cash accounts can turn in Rewards Points for items, including [redacted] Gift cards, [redacted] gift cards, [redacted] Gift cards, and othersThese rewards can, and also do, changeIn the Prize Store on the GSN Casino side, where you can turn Oodles in for rewards, as stated the prizes available can and do change
The screenshot attached is evidence of our commitment to fairnessIf a player is either too skilled or not skilled enough then they will not be matched with players who are not at their same skill levelAt this point, with the player threatening lawsuits, we will not open their account againWe wish them nothing but the best going forward
While the Player may feel that she is being target, she is notAll requests for credit are evaluated on a case by case basis and if there is a valid issue with the GSN Cash Games servers then a credit is issuedIn fact this player has received over $in game credits over the past days, which is in fact more than their net spendSuggestions have been made to the player on updates that they can make to their computer that may help resolve their issuesWe take the evaluation of player issues very seriously and err on the side of the player when there is any questionIn the cases where the player has not been issued game credits there were no questions that the issues are not on the side of GSN Games
This Player has submitted support tickets since AprilWe believe that we have handled these submissions correctly, awarding game currency in many cases even when the issues reported fall outside of our support guidelinesThe player often makes frequent requests and demands without verifying that an actual issue has occurred, and we still have provided the player with game currencyWe will continue to handle this players cases through the support system on a case-by-case basis
All games are logged and when there is an issue that is caused by the GSN servers then an error event is loggedWhen this occurs the player will always be credited for the entry fee that they paid to enter the tournamentThis player has been credited far more than the average playerShe has been credited 30% of her total entry fee's over the past daysThe credit rate for the average player is well below 2%A review of her game play over the past three days does not reveal any error codes issues caused by GSNFor the player to have a better gaming experience it is highly recommended that they follow the troubleshooting steps provided multiple times in responses to her tickets, since May 16,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have only received refunds to card ending in ***I have not received the $and $refunds as promised in an email sent by GSN's Risk and Fraud Department to my cards ending in [redacted] and *** [redacted] has been waiting for GSN to refund my accounts and GSN has not returned any emails of mine in quite some timeI have the emails, sent and received to back this statement upThank you Regards, [redacted]
As previously stated, the funds in question were credited to a [redacted] account that the user had previously used on their GSN Cash Games/WorldWinner accountGSN cannot be held liable if the user is no longer able to access the account that was previously used - it is the user's responsibility to ensure that the payment methods, available within their GSN Cash Games/Worldwinner account, are active and user can access those accounts/payment methodsTo appease this customer's complaint, a manual credit of $in cash was manually credited to the user's GSN Cash Games accountThe user may initiate a withdrawal of those funds from her GSN Cash Games account if she chooses to do so$is the total amount of funds that were credited to the [redacted] account in question from the dates between February to March 10, No additional funds will be credited to this user's GSN Cash Games/Worldwinner account for this matterUser MUST ensure that all available payment methods within her GSN Cash Games account are active and accessible by the user
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Unfortunately the rebuttal to our response appears to be blank so we cannot respond to the commentsWe can state that as always we make the best possible effort to assist our players, and will continue to do soThe Player should certainly respond with any additional comments or concerns in their ticket
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I didn't receive any email response or I wouldn't have continued to contact player servicesNo email came through my account nor did I see anywhere on the site to enter the code and I'm requesting they credit me as per the postcard stated Regards, [redacted]
The WorldWinner Fraud and Risk Department had closed the account in question due to suspicious activity/inconsistent information with the billing address and user of the account in questionWe cannot provide any additional information via this Revdex.com Complaint in response to the matter at handNo additional refunds will be awardedUser will need to contact the WorldWinner Fraud and Risk Department with any questions/concerns they have
GSN has returned the players wagers, however we were unable to verify the additional loss claims so we are unable to provide the player with the additional requested chips
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I certainly do disagree with this responseWhat is not mentioned is that these were from a span of over 1/years from 28,paid game entries that totaled fees of 35,I have not submitted any requests in nearly months until I had issues with about 2% of my game entries a few days agoThere have been long stretches of months to over a year that I have not submitted requests because I had no issues during those periodsIn fact I deposited more money and kept playing in good faith that I would be done right by customer service as a long time and loyal playerThere have been periods over these past nearly years where the website had obvious serious issues of glitches, freezing, and lagging, of which I have proofI have screen shots in which dozens of other players discuss having the exact same issues during times that I received refundsMany of these are record of the last few months even though I did not request refunds as these issues happened on infrequent occasion to me and I did not request refund at that timeObviously the support of this website thought I had credible claims during these incidents, in many cases I provided screen shots to prove my case or otherwise I would not have been creditedI will be more than happy to provide any and all of these collected screen shots to the Revdex.com or any other entity whoever it need beFurthermore I am and have been compliant with the "suggestions" of the support team, some of my screen shots actually show me discussing with other players about making sure those steps were followed along with suggestions from other players on how to make games run smoother, especially during times when the website was experiencing a lot of problems Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I didn't receive any additional tokensI don't know if it is because I'm now connected through my Facebook account and I have a different email address which is [redacted] @gmail.comThank you so much for your speedy response Regards, [redacted]
We are sorry to hear that you are having an issue with credit card fraud having occurredBased upon the information provided in this Revdex.com contact we were unable to locate your accountPlease contact our Fraud and Risk department directly by e-mail and they will respond to you right awayThey can be contacted at [redacted] If possible I would recommend removing your credit card number from your initial complaint, as having posted publicly could cause additional opportunities for fraud to occurThank You
Sorry to hear of the troublesThe user submitted a ticket to WorldWinner Support claiming two $transactions that were not initiated by herWhenever a fraudulent charge claim is made, the account is immediately closed to avoid any additional chargesIn August, there were a total of $in Deposits into the WorldWinner account:08/18/1723:$25.0008/25/1712:$25.0008/29/1722:$In September, there were a total of $in deposits into the WorldWinner account:09/02/1716:$25.0009/05/1712:$25.0009/09/1721:$25.0009/14/1723:$25.0009/1...⇄ the user's support ticket, she references that there were two separate transactions, $on Aug 27th and $on Sept 7th, were not authorized by herThere were no Deposit transactions into the WorldWinner account on those days (as shown above)User has to account for the transaction dates listed on their actual bank/credit card statement to be different than when the purchases were actually made as it usually takes the bank/credit card company a few business days to process and post the final, completed transaction on the person's actual bank/credit card statementIf user continues to claim that they did not initiate one or more of the deposits shown above, then they will need to file a dispute with their bank/credit card company directlyNo additional actions can be taken on the WorldWinner end to "refund"The account will remain closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business' response is completely falseNo chargebacks have been filed with my bank, only with [redacted] ($was taken from my [redacted] and $from my bank)A bank account that btw has absolutely no ties to my [redacted] account whatsoeverOnly I have access to my [redacted] and my bank account, Since finding these charges I have changed the passwords/security questions on both to further secure themNo other felonious charges have been made on either one EXCEPT for GSNBoth of which happen to be forms of payment that GSN has saved and evidently made charges onA refund automatically cancels all disputes so to say they can't due to charges being on hold is absurdGSN needs to provide me with the details as well so that I may track this down myself (device for example, ip, household, etc)No one is disputing that my account and my credentials were used, that is blatantly obvious, but they were not used by me, these payments were not authorized by me, GSN stored my payment information on my account and then utilized it Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
On the GSN Cash Games site neither the accounts [redacted] or [redacted] are upgraded cash accountsUpgraded cash accounts can turn in Rewards Points for items, including [redacted] Gift cards, [redacted] gift cards, [redacted] Gift cards, and othersThese rewards can, and also do, changeIn the Prize Store on the GSN Casino side, where you can turn Oodles in for rewards, as stated the prizes available can and do change
Great! We will continue to troubleshoot your issue through the ticket system then and not on the Revdex.com site
The screenshot attached is evidence of our commitment to fairnessIf a player is either too skilled or not skilled enough then they will not be matched with players who are not at their same skill levelAt this point, with the player threatening lawsuits, we will not open their account againWe wish them nothing but the best going forward
While the Player may feel that she is being target, she is notAll requests for credit are evaluated on a case by case basis and if there is a valid issue with the GSN Cash Games servers then a credit is issuedIn fact this player has received over $in game credits over the past days, which is in fact more than their net spendSuggestions have been made to the player on updates that they can make to their computer that may help resolve their issuesWe take the evaluation of player issues very seriously and err on the side of the player when there is any questionIn the cases where the player has not been issued game credits there were no questions that the issues are not on the side of GSN Games
This Player has submitted support tickets since AprilWe believe that we have handled these submissions correctly, awarding game currency in many cases even when the issues reported fall outside of our support guidelinesThe player often makes frequent requests and demands without verifying that an actual issue has occurred, and we still have provided the player with game currencyWe will continue to handle this players cases through the support system on a case-by-case basis
All games are logged and when there is an issue that is caused by the GSN servers then an error event is loggedWhen this occurs the player will always be credited for the entry fee that they paid to enter the tournamentThis player has been credited far more than the average playerShe has been credited 30% of her total entry fee's over the past daysThe credit rate for the average player is well below 2%A review of her game play over the past three days does not reveal any error codes issues caused by GSNFor the player to have a better gaming experience it is highly recommended that they follow the troubleshooting steps provided multiple times in responses to her tickets, since May 16,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have only received refunds to card ending in ***I have not received the $and $refunds as promised in an email sent by GSN's Risk and Fraud Department to my cards ending in [redacted] and *** [redacted] has been waiting for GSN to refund my accounts and GSN has not returned any emails of mine in quite some timeI have the emails, sent and received to back this statement upThank you Regards, [redacted]