Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. There is no way I will accept this responseI have waited for over a month to get nothing back? I won over billion chips and never received them on my accountI was originally told to wait up to days and I didn't get a response backI then contacted the Revdex.com and it has been over business days since I complainedI am demanding to get my chips backIt is unacceptable that I do not receive the won, then lost chipsI am so much as willing to come to GSN Games to talk to people there, since it is impossible to get anything done over e-mail or through customer service. I I will receive the lost chipsI don't care about compensation anymoreI just want the chips I won backI can attach the screenshot to this case so the Revdex.com can see as well. As for the agents handling this case with the Revdex.com, there should be no way that GSN gets off the hookI have waited, waited, and waited some more to receive nothingThat is just disgustingly horrificEverytime I see GSN responses in this case, it makes me sick to my stomachHow could one company treat a customer like this? I will not settle for amy less than the billion chips taken away from meIt is unfair, unacceptable, and with them not returning the chips to my account, unethical.
Regards,
*** ***
User has been receiving necessary support for her issues by the Bingo Bash support team and has been awarded many refunds/credits in the pastHowever, additional information on the server side indicates that whatever issues the player is having are being caused by external factors to our systems
Additionally, there are records of this player having/using multiple accounts which is a violation of the terms of our gamesUser has received previous credits numerous times , however, no additional Chips will be awarded to this userAny additional inquiries on Bingo Bash should be submitted through Bingo Bash Support directly
We have received this complaint to the Revdex.com and are following up regarding our findings in regard to the case We’ve reviewed the screenshots provided, along with Token logs during the time of this gameplayObserving the screenshots specifically, the symbols are indicative
of what should be a winWithin the logs we have been able to verify various winnings during gameplay in Wheel of Fortune, however none of the referenced amountOur ability to verify the issue does not represent whether we take the issue for truth, but rather a way for us to track the losses and be sure to report the issue to our developers if necessary We will credit the account with 105,000,Tokens, which is a few million more than requested in the various inquiriesWith the requested Tokens awarded to the account, we will consider this case closed and continue to track any similar reports as best we can
ALL winnings that were due to the user based on their gameplay has been previously credited to their WorldWinner account balanceMany tournaments on WorldWinner have consolation prizes for placing in 2nd, 3rd, 4th, etcplace - if user is NOT the 1st place winner of a competition then they WOULD NOT receive the 1st place prize but could receive the consolation winnings based on where they stand at the close of the tournamentThere is no evidence to support that the user was not previously credited winnings for where they placed in the various competitions they participated inALL monetary transactions processed within a WorldWinner account can be viewed on the WorldWinner Account StatementUsers can view their WorldWinner Account Statement at any time they wishTo access the Account Statement via the WorldWinner Mobile Web experience:Log into your accountTap MenuTap Full SiteOn WorldWinner.com Full site, click/tap My AccountOn My Account, click/tap View Account StatementUser can view transactions by Date or by Type on the Account Statement Based on the review of the account history and account balance, no additional refunds are pending for this accountUser's game history for the past months was reviewed and all entries where they experienced technical difficulties that affected their ability to play the game have been previously refunded to the user in Game Credits (which is standard operating procedure)If user is looking for additional compensation or refunds of the Credit/Debit Card or *** deposits made into their account then they will need to file a dispute with their bank/credit card company or *** directly
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI believe it is unfair for the business to not provide me the lost chipsIt has been over business days now and it is just insulting as a player and customerThey refuse to add the chips I lost, also I provided screenshotsThere should be no problem with them adding virtual chips to my accountIt is one of the few casino games I play anymore because it is a high-quality game. After these incidents, I don't think that anymoreTime and time again, I have had to contact their customer service without much luckThe only way to really get my point across is to contact the Revdex.comI feel unappreciated as a player of the gameI have played for months now, and still want to play, yet losing chips is disappointingEven more disappointing is not being able to receive chips back after providing evidence for a case/investigationObviously something went wrong on their end and the game did not grant this chipsBy providing the screenshot, they have to manually do so. I can't express enough to how much frustration this case has brought me
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I accept the offer to complete off of Revdex.com website but will leave this open until has been handled I await to hear from you so we can get this taken care of in a timely manner
Regards,
*** ***
The accounts in question were closed by our Fraud and Fairness teamThe accounts were closed for multiple violations of our Terms & Conditions that players accept when they play our siteWhile we will not disclose publicly the reasons for the banning, we can say that it is not in our interest
to close accounts without cause
The GSN Player Services team has looked in our ticketing system and has been unable to find any open issues for this playerBased upon this complaint to the Revdex.com a ticket has been opened for them, and a request for additional details has been made to the player so we can better understand the
specifics of the issueOnce the additional information has been received in the new ticket whatever tickets have been lost will be replaced
Revdex.com:
Nothing has been put in my account
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The manager of the mobile team will make certain that the tokens are added back into your account, and will make certain that any new tickets that the player submits are responded to quickly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
what you say is true except one small detail I never received the temporary password to access my account if you would check your messages you would know this I have received a customer survey and email saying my ticket is closedI emailed multiple times saying I have not received a temporary password and received a responseso yes if you do not send me the password to fix then no I cant access my account now can I and rather then check your email and wait to see if I received the temporary password you just close the ticket and leave me in the same place I was
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments belowGSN still has not answered any of my questions from above
Regards,
*** ***
In the three weeks that this Player has been playing on GSN Cash Games she has reported issue times, so farThe Player has, over the past days, been provided with $in entry fee credits(Over 30% of the players entry fees) The issues she is reporting are isolated to her computer and
network, and despite that we provided the creditsWe cannot continue to provide credits when the issues are not caused by the GSN Cash Games servers
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Although million tokens is a lot, I have waited over a week and still haven't received the creditsmillion in compensation is not very pleasingWaiting over a week and receiving 2% of what I lost as compensation is unacceptableGSN games has yet to even add the original amount lostI believe that 15-20% is fair.
Regards,
*** ***
This user had initiated withdrawals within their account as she statedThe withdrawals in question were properly credited to the *** account that was on fileAs such, we are not responsible for retrieving those funds from the *** account that was on file (and the user had been using to fund
their account)The user will need to request assistance from *** directly if she no longer has access to the *** account that was credited the fundsGSN cannot be held responsible for retrieving those funds on behalf of the userThe only additional actions taken by GSN on behalf of the user was deleting the *** account from her GSN account records to ensure that no future withdrawals will go to that specific *** accountThe user needs to be responsible for the payment methods used to fund the GSN accountAgain, if the user is unable to access the previous *** account she was using to fund her GSN account then she will need to contact *** for assistance with retrieving the funds that were credited to that account in February and March
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. That screen popped up after I had already being actively playing in the competition, then you go to the screen that shows which competitors I had playing and under entry fee it shows paid, then allowing me to proceed into the tournamentMaking me wonder if someone is ranked higher, so as I said, it makes it impossible to certain competitions
Regards,
*** ***
As in the original report to the Revdex.com the Player needs to respond to the ticket that was created for them, and provide the specific information in relation to their issueIf there is an issue, and it is not reported, then it is difficult for GSN Games to assist the playerAs always our goal is to resolve issues for PlayersPlease update the ticket you have with GSN Games so we can further assist you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Changing the passwords on the accounts in question do nothing to resolve the issues or explain why the offers changed only on the day we made a cash deposit to account "***"The offer of gift cards was shown every single day for years while we played games to build the balancesThe explanation that offers can change daily do not apply at all to this issueTherefore, GSN is not standing up to what was represented to us for the last few yearsThe proof is in the history of the account for "***" where we were able to cash in our rewards points for gift cards a few years ago and now when we attempt to do the same transaction on the account for "***" years later, it is denied and the points that were earned are turned into cash games play rather than gift cards as was represented on the account*** ***
Regards,*** ***
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
GSN has taken another $13,000,from my accountI sent them another email two days ago with no reply.Please help
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. There is no way I will accept this responseI have waited for over a month to get nothing back? I won over billion chips and never received them on my accountI was originally told to wait up to days and I didn't get a response backI then contacted the Revdex.com and it has been over business days since I complainedI am demanding to get my chips backIt is unacceptable that I do not receive the won, then lost chipsI am so much as willing to come to GSN Games to talk to people there, since it is impossible to get anything done over e-mail or through customer service. I I will receive the lost chipsI don't care about compensation anymoreI just want the chips I won backI can attach the screenshot to this case so the Revdex.com can see as well. As for the agents handling this case with the Revdex.com, there should be no way that GSN gets off the hookI have waited, waited, and waited some more to receive nothingThat is just disgustingly horrificEverytime I see GSN responses in this case, it makes me sick to my stomachHow could one company treat a customer like this? I will not settle for amy less than the billion chips taken away from meIt is unfair, unacceptable, and with them not returning the chips to my account, unethical.
Regards,
*** ***
User has been receiving necessary support for her issues by the Bingo Bash support team and has been awarded many refunds/credits in the pastHowever, additional information on the server side indicates that whatever issues the player is having are being caused by external factors to our systems
Additionally, there are records of this player having/using multiple accounts which is a violation of the terms of our gamesUser has received previous credits numerous times , however, no additional Chips will be awarded to this userAny additional inquiries on Bingo Bash should be submitted through Bingo Bash Support directly
We have received this complaint to the Revdex.com and are following up regarding our findings in regard to the case We’ve reviewed the screenshots provided, along with Token logs during the time of this gameplayObserving the screenshots specifically, the symbols are indicative
of what should be a winWithin the logs we have been able to verify various winnings during gameplay in Wheel of Fortune, however none of the referenced amountOur ability to verify the issue does not represent whether we take the issue for truth, but rather a way for us to track the losses and be sure to report the issue to our developers if necessary We will credit the account with 105,000,Tokens, which is a few million more than requested in the various inquiriesWith the requested Tokens awarded to the account, we will consider this case closed and continue to track any similar reports as best we can
ALL winnings that were due to the user based on their gameplay has been previously credited to their WorldWinner account balanceMany tournaments on WorldWinner have consolation prizes for placing in 2nd, 3rd, 4th, etcplace - if user is NOT the 1st place winner of a competition then they WOULD NOT receive the 1st place prize but could receive the consolation winnings based on where they stand at the close of the tournamentThere is no evidence to support that the user was not previously credited winnings for where they placed in the various competitions they participated inALL monetary transactions processed within a WorldWinner account can be viewed on the WorldWinner Account StatementUsers can view their WorldWinner Account Statement at any time they wishTo access the Account Statement via the WorldWinner Mobile Web experience:Log into your accountTap MenuTap Full SiteOn WorldWinner.com Full site, click/tap My AccountOn My Account, click/tap View Account StatementUser can view transactions by Date or by Type on the Account Statement Based on the review of the account history and account balance, no additional refunds are pending for this accountUser's game history for the past months was reviewed and all entries where they experienced technical difficulties that affected their ability to play the game have been previously refunded to the user in Game Credits (which is standard operating procedure)If user is looking for additional compensation or refunds of the Credit/Debit Card or *** deposits made into their account then they will need to file a dispute with their bank/credit card company or *** directly
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI believe it is unfair for the business to not provide me the lost chipsIt has been over business days now and it is just insulting as a player and customerThey refuse to add the chips I lost, also I provided screenshotsThere should be no problem with them adding virtual chips to my accountIt is one of the few casino games I play anymore because it is a high-quality game. After these incidents, I don't think that anymoreTime and time again, I have had to contact their customer service without much luckThe only way to really get my point across is to contact the Revdex.comI feel unappreciated as a player of the gameI have played for months now, and still want to play, yet losing chips is disappointingEven more disappointing is not being able to receive chips back after providing evidence for a case/investigationObviously something went wrong on their end and the game did not grant this chipsBy providing the screenshot, they have to manually do so. I can't express enough to how much frustration this case has brought me
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I accept the offer to complete off of Revdex.com website but will leave this open until has been handled I await to hear from you so we can get this taken care of in a timely manner
Regards,
*** ***
The accounts in question were closed by our Fraud and Fairness teamThe accounts were closed for multiple violations of our Terms & Conditions that players accept when they play our siteWhile we will not disclose publicly the reasons for the banning, we can say that it is not in our interest
to close accounts without cause
The GSN Player Services team has looked in our ticketing system and has been unable to find any open issues for this playerBased upon this complaint to the Revdex.com a ticket has been opened for them, and a request for additional details has been made to the player so we can better understand the
specifics of the issueOnce the additional information has been received in the new ticket whatever tickets have been lost will be replaced
Revdex.com:
Nothing has been put in my account
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The manager of the mobile team will make certain that the tokens are added back into your account, and will make certain that any new tickets that the player submits are responded to quickly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
what you say is true except one small detail I never received the temporary password to access my account if you would check your messages you would know this I have received a customer survey and email saying my ticket is closedI emailed multiple times saying I have not received a temporary password and received a responseso yes if you do not send me the password to fix then no I cant access my account now can I and rather then check your email and wait to see if I received the temporary password you just close the ticket and leave me in the same place I was
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments belowGSN still has not answered any of my questions from above
Regards,
*** ***
In the three weeks that this Player has been playing on GSN Cash Games she has reported issue times, so farThe Player has, over the past days, been provided with $in entry fee credits(Over 30% of the players entry fees) The issues she is reporting are isolated to her computer and
network, and despite that we provided the creditsWe cannot continue to provide credits when the issues are not caused by the GSN Cash Games servers
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Although million tokens is a lot, I have waited over a week and still haven't received the creditsmillion in compensation is not very pleasingWaiting over a week and receiving 2% of what I lost as compensation is unacceptableGSN games has yet to even add the original amount lostI believe that 15-20% is fair.
Regards,
*** ***
This user had initiated withdrawals within their account as she statedThe withdrawals in question were properly credited to the *** account that was on fileAs such, we are not responsible for retrieving those funds from the *** account that was on file (and the user had been using to fund
their account)The user will need to request assistance from *** directly if she no longer has access to the *** account that was credited the fundsGSN cannot be held responsible for retrieving those funds on behalf of the userThe only additional actions taken by GSN on behalf of the user was deleting the *** account from her GSN account records to ensure that no future withdrawals will go to that specific *** accountThe user needs to be responsible for the payment methods used to fund the GSN accountAgain, if the user is unable to access the previous *** account she was using to fund her GSN account then she will need to contact *** for assistance with retrieving the funds that were credited to that account in February and March
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. That screen popped up after I had already being actively playing in the competition, then you go to the screen that shows which competitors I had playing and under entry fee it shows paid, then allowing me to proceed into the tournamentMaking me wonder if someone is ranked higher, so as I said, it makes it impossible to certain competitions
Regards,
*** ***
This is the screenshot of the chips that I had won, but never were credited to my account
As in the original report to the Revdex.com the Player needs to respond to the ticket that was created for them, and provide the specific information in relation to their issueIf there is an issue, and it is not reported, then it is difficult for GSN Games to assist the playerAs always our goal is to resolve issues for PlayersPlease update the ticket you have with GSN Games so we can further assist you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Changing the passwords on the accounts in question do nothing to resolve the issues or explain why the offers changed only on the day we made a cash deposit to account "***"The offer of gift cards was shown every single day for years while we played games to build the balancesThe explanation that offers can change daily do not apply at all to this issueTherefore, GSN is not standing up to what was represented to us for the last few yearsThe proof is in the history of the account for "***" where we were able to cash in our rewards points for gift cards a few years ago and now when we attempt to do the same transaction on the account for "***" years later, it is denied and the points that were earned are turned into cash games play rather than gift cards as was represented on the account*** ***
Regards,*** ***
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
GSN has taken another $13,000,from my accountI sent them another email two days ago with no reply.Please help
Regards,
*** ***