The games at GSN are monitored 24/7. The monitoring is handled in multiple manners and are both manual and automated. When there is an error caused by our servers or games an error code is logged. When this occurs we will always provide the player with the requested refund. This player has requested...
many refunds over the years, and in most cases a refund has been issued. When refunds are not issued we have provided tips to help her improve her gaming performance. Unfortunately this has led to abusive language towards GSN staff. The player has been warned previously that this will not be accepted and had her account temporarily banned on more than one occasion. At this point we believe it best for both parties that we part ways and end our relationship with the player.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The intention of the Revdex.com is to make sure that businesses treat customers fairly. I have played you game for quite a while now and it's my favorite thing one. But how can I keep liking it when you steal my chips constantly. I only contact the Revdex.com when I feel I am not treated properly. I think having to wait over a month for your customer service to write back to me is not being treated fairly. I am a player and a customer, and I get treated like crap. I dont understand how you can't provide proper customer service. Because this his issue happened a couple times, I was told to wait 5 days. I waited over 20 business days, which is over a month, for your customer service to tell me that they didn't see anything. They never would have written to me if I didn't make another case in your system regarding the status of this case.
Regards,
[redacted]
Just wanted to let you know that with the exception of a technical issues, all issues have been resolved. If the technical issue is not resolved as per the vendor's instructions, I will connect the Revdex.com again. ThNk you for all of your help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The WorldWinner Fraud and Risk department has confirmed that they processed the following credits:card ending in ** - $127.36card ending in ** - $80.00card ending in ** - $20.00No additional credits/refunds would be applied/processed for this user due to the chargebacks filed. No additional assistance will be provided by WorldWinner via the Revdex.com on this matter. Any additional inquiries/actions must be handled by the users credit card company directly.
We confirmed the error in our last message, and are ready to add an appropriate level of Chips. We apologize for the delay. While we don’t believe additional compensation is required, we will add 2,000,000 additional Tokens to the account (a $200 value in game currency at present sale rates). We believe this to be a fair settlement, well exceeding any current payments attributed to this account.
All games are logged and when there is an issue that is caused by the GSN servers then an error event is logged. When this occurs the player will always be credited for the entry fee that they paid to enter the tournament. This player has been credited far more than the average player. She has been credited 30% of her total entry fee's over the past 90 days. The credit rate for the average player is well below 2%. A review of her game play over the past three days does not reveal any error codes issues caused by GSN. For the player to have a better gaming experience it is highly recommended that they follow the troubleshooting steps provided multiple times in responses to her tickets, 172 since May 16, 2015.
Technical issues may occur on occasion while playing and in general, once verified, the currency (Chips) is generally refunded upon verification an error occurred. The Bingo Bash Representative assisting the user with her complaint(s) had reviewed the incident but saw no indication that an error had...
occurred, hence the lack of complimentary credit. To satisfy this user's complaint the Bash Representative will be/has credited the what the user has requested as a one-time customer service gesture. Please note that any future incidents where the game records show no error had occurred may result in a non-refund.
We apologize for any delay replying, and for any errors in our app that may have caused you to lose Tokens. We have updated your account with Tokens you may have lost, and additional Tokens for your troubles.
The player has had her tokens replaced. GSN Player Services is only open Monday through Friday and the 72 hour turnaround is applicable to our business hours.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have only received refunds to card ending in [redacted]. I have not received the $30 and $70 refunds as promised in an email sent by GSN's Risk and Fraud Department to my cards ending in [redacted] and [redacted] has been waiting for GSN to refund my accounts and GSN has not returned any emails of mine in quite some time. I have the emails, sent and received to back this statement up. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Unfortunately the ticket number you have provided is not one from GSN. We were unable to locate your account with the information provided. Please reach out to the Fraud and Fairness team for assistance. Once you have denied the charges to your bank, initiating a chargeback, the Player Services team is unable to assist you and only the Fraud and Fairness team can. [redacted] is their e-mail address, and they have been waiting for your e-mail since your initial post on the Revdex.com. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
This game gsn, is like a scam , ways for people to take your money like for example I play games for 1.88 and I played like 10 times and beat my own score and never received it , glitches in game when start a game it ends ,not resume button , just takes your money, have not recieved all the money I won , except for 80 to 100 ,Ok gsn games says if you beat your own score you will receive 3. 75 , they only gave me 10 cents back a whole lot , glitches in games and no refund , they said they did but no they did give me refund on games that had glitches , I did not recieve all my money I won on games agian they said they did but no the will not change I spent 500 on games , I got only back a 100 on all of the games , so I need my refund of 400
Regards,
[redacted]
Players may experience technical difficulties on occasion. There are numerous factors involved when playing GSN Games and slight interruptions in the users connection to our servers may result in slowness/lagging/disconnections while playing. It is the user's responsibility when such issues arise to...
report these matters to GSN Support via the ticketing system available in GSN Help. Our records indicate that this user has only contacted GSN Support once requesting a game review (Ticket#[redacted]). The user was provided a refund of the entry fee that was paid and was provided with troubleshooting tips to help potentially lessen such occurrences in the future. To show our appreciation of the tenure of this user, $50 in Game Credits was credited to the GSN account earlier today. The Game Credits can only be used to enter additional cash competitions - they cannot be withdrawn. It will continue to be the responsibility of the player to contact GSN Support when such technical issues arise for a game review and potential credit of the entry fee, if the game records confirm issues had occurred due to no fault of the user or their computer/connection.
We have reviewed the case (from the player services team to the development and management teams), and have been unable to confirm the players claim. We have provided Chips in the game for game play, but are unable to provide the amount the player has requested (or claimed in the case).
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Sorry to hear of the troubles. The user submitted a ticket to WorldWinner Support claiming two $25 transactions that were not initiated by her. Whenever a fraudulent charge claim is made, the account is immediately closed to avoid any additional charges. In August, there were a total of $75 in...
Deposits into the WorldWinner account:08/18/1723:33 $25.0008/25/1712:18 $25.0008/29/1722:02 $25.00 In September, there were a total of $125 in deposits into the WorldWinner account:09/02/1716:24 $25.0009/05/1712:20 $25.0009/09/1721:32 $25.0009/14/1723:40 $25.0009/16/1720:44 $25.00In the user's support ticket, she references that there were two separate transactions, $25 on Aug 27th and $25 on Sept 7th, were not authorized by her. There were no Deposit transactions into the WorldWinner account on those days (as shown above). User has to account for the transaction dates listed on their actual bank/credit card statement to be different than when the purchases were actually made as it usually takes the bank/credit card company a few business days to process and post the final, completed transaction on the person's actual bank/credit card statement. If user continues to claim that they did not initiate one or more of the deposits shown above, then they will need to file a dispute with their bank/credit card company directly. No additional actions can be taken on the WorldWinner end to "refund". The account will remain closed.
The games at GSN are monitored 24/7. The monitoring is handled in multiple manners and are both manual and automated. When there is an error caused by our servers or games an error code is logged. When this occurs we will always provide the player with the requested refund. This player has requested...
many refunds over the years, and in most cases a refund has been issued. When refunds are not issued we have provided tips to help her improve her gaming performance. Unfortunately this has led to abusive language towards GSN staff. The player has been warned previously that this will not be accepted and had her account temporarily banned on more than one occasion. At this point we believe it best for both parties that we part ways and end our relationship with the player.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The intention of the Revdex.com is to make sure that businesses treat customers fairly. I have played you game for quite a while now and it's my favorite thing one. But how can I keep liking it when you steal my chips constantly. I only contact the Revdex.com when I feel I am not treated properly. I think having to wait over a month for your customer service to write back to me is not being treated fairly. I am a player and a customer, and I get treated like crap. I dont understand how you can't provide proper customer service. Because this his issue happened a couple times, I was told to wait 5 days. I waited over 20 business days, which is over a month, for your customer service to tell me that they didn't see anything. They never would have written to me if I didn't make another case in your system regarding the status of this case.
Regards,
[redacted]
Just wanted to let you know that with the exception of a technical issues, all issues have been resolved. If the technical issue is not resolved as per the vendor's instructions, I will connect the Revdex.com again. ThNk you for all of your help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The WorldWinner Fraud and Risk department has confirmed that they processed the following credits:card ending in ** - $127.36card ending in ** - $80.00card ending in ** - $20.00No additional credits/refunds would be applied/processed for this user due to the chargebacks filed. No additional assistance will be provided by WorldWinner via the Revdex.com on this matter. Any additional inquiries/actions must be handled by the users credit card company directly.
We confirmed the error in our last message, and are ready to add an appropriate level of Chips. We apologize for the delay. While we don’t believe additional compensation is required, we will add 2,000,000 additional Tokens to the account (a $200 value in game currency at present sale rates). We believe this to be a fair settlement, well exceeding any current payments attributed to this account.
We have located your second/updated account and added the missing Tokens. Thank you for your patience and we apologize for any errors or delays.
All games are logged and when there is an issue that is caused by the GSN servers then an error event is logged. When this occurs the player will always be credited for the entry fee that they paid to enter the tournament. This player has been credited far more than the average player. She has been credited 30% of her total entry fee's over the past 90 days. The credit rate for the average player is well below 2%. A review of her game play over the past three days does not reveal any error codes issues caused by GSN. For the player to have a better gaming experience it is highly recommended that they follow the troubleshooting steps provided multiple times in responses to her tickets, 172 since May 16, 2015.
Technical issues may occur on occasion while playing and in general, once verified, the currency (Chips) is generally refunded upon verification an error occurred. The Bingo Bash Representative assisting the user with her complaint(s) had reviewed the incident but saw no indication that an error had...
occurred, hence the lack of complimentary credit. To satisfy this user's complaint the Bash Representative will be/has credited the what the user has requested as a one-time customer service gesture. Please note that any future incidents where the game records show no error had occurred may result in a non-refund.
We apologize for any delay replying, and for any errors in our app that may have caused you to lose Tokens. We have updated your account with Tokens you may have lost, and additional Tokens for your troubles.
The player has had her tokens replaced. GSN Player Services is only open Monday through Friday and the 72 hour turnaround is applicable to our business hours.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have only received refunds to card ending in [redacted]. I have not received the $30 and $70 refunds as promised in an email sent by GSN's Risk and Fraud Department to my cards ending in [redacted] and [redacted] has been waiting for GSN to refund my accounts and GSN has not returned any emails of mine in quite some time. I have the emails, sent and received to back this statement up. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Unfortunately the ticket number you have provided is not one from GSN. We were unable to locate your account with the information provided. Please reach out to the Fraud and Fairness team for assistance. Once you have denied the charges to your bank, initiating a chargeback, the Player Services team is unable to assist you and only the Fraud and Fairness team can. [redacted] is their e-mail address, and they have been waiting for your e-mail since your initial post on the Revdex.com. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
This game gsn, is like a scam , ways for people to take your money like for example I play games for 1.88 and I played like 10 times and beat my own score and never received it , glitches in game when start a game it ends ,not resume button , just takes your money, have not recieved all the money I won , except for 80 to 100 ,Ok gsn games says if you beat your own score you will receive 3. 75 , they only gave me 10 cents back a whole lot , glitches in games and no refund , they said they did but no they did give me refund on games that had glitches , I did not recieve all my money I won on games agian they said they did but no the will not change I spent 500 on games , I got only back a 100 on all of the games , so I need my refund of 400
Regards,
[redacted]
Players may experience technical difficulties on occasion. There are numerous factors involved when playing GSN Games and slight interruptions in the users connection to our servers may result in slowness/lagging/disconnections while playing. It is the user's responsibility when such issues arise to...
report these matters to GSN Support via the ticketing system available in GSN Help. Our records indicate that this user has only contacted GSN Support once requesting a game review (Ticket#[redacted]). The user was provided a refund of the entry fee that was paid and was provided with troubleshooting tips to help potentially lessen such occurrences in the future. To show our appreciation of the tenure of this user, $50 in Game Credits was credited to the GSN account earlier today. The Game Credits can only be used to enter additional cash competitions - they cannot be withdrawn. It will continue to be the responsibility of the player to contact GSN Support when such technical issues arise for a game review and potential credit of the entry fee, if the game records confirm issues had occurred due to no fault of the user or their computer/connection.
We have reviewed the case (from the player services team to the development and management teams), and have been unable to confirm the players claim. We have provided Chips in the game for game play, but are unable to provide the amount the player has requested (or claimed in the case).
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Sorry to hear of the troubles. The user submitted a ticket to WorldWinner Support claiming two $25 transactions that were not initiated by her. Whenever a fraudulent charge claim is made, the account is immediately closed to avoid any additional charges. In August, there were a total of $75 in...
Deposits into the WorldWinner account:08/18/1723:33 $25.0008/25/1712:18 $25.0008/29/1722:02 $25.00 In September, there were a total of $125 in deposits into the WorldWinner account:09/02/1716:24 $25.0009/05/1712:20 $25.0009/09/1721:32 $25.0009/14/1723:40 $25.0009/16/1720:44 $25.00In the user's support ticket, she references that there were two separate transactions, $25 on Aug 27th and $25 on Sept 7th, were not authorized by her. There were no Deposit transactions into the WorldWinner account on those days (as shown above). User has to account for the transaction dates listed on their actual bank/credit card statement to be different than when the purchases were actually made as it usually takes the bank/credit card company a few business days to process and post the final, completed transaction on the person's actual bank/credit card statement. If user continues to claim that they did not initiate one or more of the deposits shown above, then they will need to file a dispute with their bank/credit card company directly. No additional actions can be taken on the WorldWinner end to "refund". The account will remain closed.