The manager of the Player Services team that supports the [redacted] app has seen your tickets, and is currently investigating your issueHe has indicated that he will update the tickets as soon as the investigation has been completed into the number of tokens that you have lost on the [redacted] App In the meantime tokens have been added to your account that can be played on the gsn.com siteThese tokens are not transferable to the [redacted] app however
I would recommend that the Player contact their ISP, or their email providerWe not only sent the responses to every ticket, we also sent a follemail from a personal employee account providing the information that had been requestedIf the player checks their ticket history as previously noted, and was sent in the email outside of the ticketing system, they will see every response sent
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Monies to to be refunded to me immediately I am including a copy of the transaction where I was chargedPlease note that it was charged on separate dates One charge for $and for $ The original charge was on [redacted] CC # ending in *** But the monies need to go back to card number [redacted] Exp 08/because old card is canceled Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe intention of the Revdex.com is to make sure that businesses treat customers fairlyI have played you game for quite a while now and it's my favorite thing oneBut how can I keep liking it when you steal my chips constantlyI only contact the Revdex.com when I feel I am not treated properlyI think having to wait over a month for your customer service to write back to me is not being treated fairlyI am a player and a customer, and I get treated like crapI dont understand how you can't provide proper customer service Because this his issue happened a couple times, I was told to wait daysI waited over business days, which is over a month, for your customer service to tell me that they didn't see anythingThey never would have written to me if I didn't make another case in your system regarding the status of this case Regards, [redacted]
This is clearly a misunderstanding as the players account is not closed and she has access to all of her tokensThis player had multiple accounts and we let the Player know that per the terms and conditions she can only have one accountShe was provided the list of accounts that she has and requested that she pick oneThe player picked the account she wished to keep and the other accounts were closedThe password on the remaining account was reset, she was then told to check her inbox for a temporary password.The account she chose to keep is still open and she can access it anytime
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This game gsn, is like a scam , ways for people to take your money like for example I play games for and I played like times and beat my own score and never received it , glitches in game when start a game it ends ,not resume button , just takes your money, have not recieved all the money I won , except for to ,Ok gsn games says if you beat your own score you will receive , they only gave me cents back a whole lot , glitches in games and no refund , they said they did but no they did give me refund on games that had glitches , I did not recieve all my money I won on games agian they said they did but no the will not change I spent on games , I got only back a on all of the games , so I need my refund of Regards, [redacted]
Technical issues may occur on occasion while playing and in general, once verified, the currency (Chips) is generally refunded upon verification an error occurredThe Bingo Bash Representative assisting the user with her complaint(s) had reviewed the incident but saw no indication that an error had occurred, hence the lack of complimentary creditTo satisfy this user's complaint the Bash Representative will be/has credited the what the user has requested as a one-time customer service gesturePlease note that any future incidents where the game records show no error had occurred may result in a non-refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
As far back as February 3, the Player was told that we would no longer award additional credits due to their excessive requests and/or insufficient evidence to support their claims of malfunctions by our serversThis still holds trueWhen there is evidence we will always provide an entry fee credit
The WorldWinner Fraud and Risk Department has been handling this user's case and have been in contact with him regularly regarding the chargebacks that were filed by the user and the ongoing state of his prior accountNo additional refunds will be awarded to this user and there are no available funds that are pending that will be credited back to the userAll accounts, new and previous, are closed on WorldWinner/GSN and no additional cash accounts may be created and/or used by this user on WorldWinner/GSN in the future
The WorldWinner Fraud and Risk department has confirmed that they processed the following credits:card ending in ** - $127.36card ending in ** - $80.00card ending in ** - $20.00No additional credits/refunds would be applied/processed for this user due to the chargebacks filedNo additional assistance will be provided by WorldWinner via the Revdex.com on this matterAny additional inquiries/actions must be handled by the users credit card company directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My deposits are not a reflection of games played When you factor in the number of games played minus the games I had problems with and requested a refund of my entry fee, I average between 5-10% of the games If you take the total of all 21,games I have played thus far, you would have an even lower percentage of requests for game credit refunds In addition, you cannot factor in the reward points I accumulated which I turned in game credits or the oodles I used to purchase game credits, or the recent happy hour bonus since those were earned by me and awarded to me They have nothing to do with requests for game credits for problems I encountered playing gamesFurthermore, my question regarding why one day I was credited and two days later my requests were rejected was never answered Your standard response about your internal servers is not adequate especially when a Revdex.com case is open vswhen a case is closed and the problems I encountered were the same on both days In addition, I have followed your suggestions (no other windows open, changed from internet explorer to firefox which runs slower, restarting my computer frequently, etc.) I even had my laptop checked out by [redacted] and was told by them that there is nothing wrong with my computer, operating system, and internet explorer He believes it is a reflection of the amount of "adware" on gsn.com.? Regards, [redacted]
The games at GSN are monitored 24/The monitoring is handled in multiple manners and are both manual and automatedWhen there is an error caused by our servers or games an error code is loggedWhen this occurs we will always provide the player with the requested refundThis player has requested many refunds over the years, and in most cases a refund has been issuedWhen refunds are not issued we have provided tips to help her improve her gaming performanceUnfortunately this has led to abusive language towards GSN staffThe player has been warned previously that this will not be accepted and had her account temporarily banned on more than one occasionAt this point we believe it best for both parties that we part ways and end our relationship with the player
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
The major issue was resolved, that is, I was awarded the missing tokens on the major complaintI left it open because on the smaller complaint the company has promised to reimburse me 60,tokens and has failed to do soThe glitches/freezes in the app have not been resolved Regards, [redacted]
User had previously contacted support on a few occasions with a variety of concerns/issuesUser accidentally made a purchase for Tokens on GSN.com and requested a refund due to the errorA refund of that accidental purchase on GSN.com was initiated on the user's behalf so they should receive a credit of those funds within business days from the date that the refund was initiatedUser also had indicated experiencing technical difficulties while playing cash tournaments on WorldWinner.comUser's game history for the month of February was reviewed and user was issued refunds of all of the entries where the game servers confirmed issues were experienced beyond user's controlPlayers may experience technical difficulties on occasion due to various factors - it is the user's responsibility to notify support of such incidentsAll refunds for technical difficulties experienced within cash tournaments will be awarded in Game Credits which can be used to enter additional cash tournamentsUser has been provided with troubleshooting tips to alleviate technical issues on their end - WorldWinner cannot be held responsible for issues experienced beyond our controlAt this time, the user has been communicated to regarding her multiple issues and was credited all of the entries where issues occurred and those issues were confirmed by the Game Servers to be out of the user's possibly controlNo monetary compensation will be awarded to this user, nor will we be able to refund the credit card/ [redacted] payments that user had made since becoming a cash memberUser may withdraw any Real Money winnings they may have available in their account at this timeWithdrawals requested by the user will be credited back to the payment method used to fund the account
Just wanted to let you know that with the exception of a technical issues, all issues have been resolved. If the technical issue is not resolved as per the vendor's instructions, I will connect the BBB again. ThNk you for all of your help. Regards, [redacted]
All of users games played going back to February 1st have been reviewed and for the entries where the game servers confirmed she experienced technical difficulties have been refunded to her in Game CreditsGame Credits can be used to enter additional cash competitions if user chooses to do so - Game Credits cannot be withdrawnA user may check their entire monetary transaction history on WorldWinner.com (not currently available within the WorldWinner Mobile App)User can review/access their WorldWinner Account Statement by doing the following: Log into the WorldWinner account by going to www.worldwinner.com on the web (desktop/laptop computer)Once logged in, click/tap My Account tabOn My Account, click/tap View Account Statement link (left-hand side of My Account) to access the Account StatementOn the Account Statement, a user can see all of the monetary transactions made on their account in order of when the transaction was made (most recent first)User may use the search functions available to view older transactions and can "sort" the transactions by transaction Type as wellIf user has a concern regarding a specific transaction(s) on their account, then they are recommended to submit their inquiry via WorldWinner Help directly for additional investigationBased on the customer comments it is recommended that the user discontinue playing on WorldWinner as the issues users experiencing can be caused by a variety of factors and may continue due to various factors involved
The manager of the Player Services team that supports the [redacted] app has seen your tickets, and is currently investigating your issueHe has indicated that he will update the tickets as soon as the investigation has been completed into the number of tokens that you have lost on the [redacted] App In the meantime tokens have been added to your account that can be played on the gsn.com siteThese tokens are not transferable to the [redacted] app however
I would recommend that the Player contact their ISP, or their email providerWe not only sent the responses to every ticket, we also sent a follemail from a personal employee account providing the information that had been requestedIf the player checks their ticket history as previously noted, and was sent in the email outside of the ticketing system, they will see every response sent
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Monies to to be refunded to me immediately I am including a copy of the transaction where I was chargedPlease note that it was charged on separate dates One charge for $and for $ The original charge was on [redacted] CC # ending in *** But the monies need to go back to card number [redacted] Exp 08/because old card is canceled Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe intention of the Revdex.com is to make sure that businesses treat customers fairlyI have played you game for quite a while now and it's my favorite thing oneBut how can I keep liking it when you steal my chips constantlyI only contact the Revdex.com when I feel I am not treated properlyI think having to wait over a month for your customer service to write back to me is not being treated fairlyI am a player and a customer, and I get treated like crapI dont understand how you can't provide proper customer service Because this his issue happened a couple times, I was told to wait daysI waited over business days, which is over a month, for your customer service to tell me that they didn't see anythingThey never would have written to me if I didn't make another case in your system regarding the status of this case Regards, [redacted]
This is clearly a misunderstanding as the players account is not closed and she has access to all of her tokensThis player had multiple accounts and we let the Player know that per the terms and conditions she can only have one accountShe was provided the list of accounts that she has and requested that she pick oneThe player picked the account she wished to keep and the other accounts were closedThe password on the remaining account was reset, she was then told to check her inbox for a temporary password.The account she chose to keep is still open and she can access it anytime
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This game gsn, is like a scam , ways for people to take your money like for example I play games for and I played like times and beat my own score and never received it , glitches in game when start a game it ends ,not resume button , just takes your money, have not recieved all the money I won , except for to ,Ok gsn games says if you beat your own score you will receive , they only gave me cents back a whole lot , glitches in games and no refund , they said they did but no they did give me refund on games that had glitches , I did not recieve all my money I won on games agian they said they did but no the will not change I spent on games , I got only back a on all of the games , so I need my refund of Regards, [redacted]
Technical issues may occur on occasion while playing and in general, once verified, the currency (Chips) is generally refunded upon verification an error occurredThe Bingo Bash Representative assisting the user with her complaint(s) had reviewed the incident but saw no indication that an error had occurred, hence the lack of complimentary creditTo satisfy this user's complaint the Bash Representative will be/has credited the what the user has requested as a one-time customer service gesturePlease note that any future incidents where the game records show no error had occurred may result in a non-refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
As far back as February 3, the Player was told that we would no longer award additional credits due to their excessive requests and/or insufficient evidence to support their claims of malfunctions by our serversThis still holds trueWhen there is evidence we will always provide an entry fee credit
The WorldWinner Fraud and Risk Department has been handling this user's case and have been in contact with him regularly regarding the chargebacks that were filed by the user and the ongoing state of his prior accountNo additional refunds will be awarded to this user and there are no available funds that are pending that will be credited back to the userAll accounts, new and previous, are closed on WorldWinner/GSN and no additional cash accounts may be created and/or used by this user on WorldWinner/GSN in the future
The WorldWinner Fraud and Risk department has confirmed that they processed the following credits:card ending in ** - $127.36card ending in ** - $80.00card ending in ** - $20.00No additional credits/refunds would be applied/processed for this user due to the chargebacks filedNo additional assistance will be provided by WorldWinner via the Revdex.com on this matterAny additional inquiries/actions must be handled by the users credit card company directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My deposits are not a reflection of games played When you factor in the number of games played minus the games I had problems with and requested a refund of my entry fee, I average between 5-10% of the games If you take the total of all 21,games I have played thus far, you would have an even lower percentage of requests for game credit refunds In addition, you cannot factor in the reward points I accumulated which I turned in game credits or the oodles I used to purchase game credits, or the recent happy hour bonus since those were earned by me and awarded to me They have nothing to do with requests for game credits for problems I encountered playing gamesFurthermore, my question regarding why one day I was credited and two days later my requests were rejected was never answered Your standard response about your internal servers is not adequate especially when a Revdex.com case is open vswhen a case is closed and the problems I encountered were the same on both days In addition, I have followed your suggestions (no other windows open, changed from internet explorer to firefox which runs slower, restarting my computer frequently, etc.) I even had my laptop checked out by [redacted] and was told by them that there is nothing wrong with my computer, operating system, and internet explorer He believes it is a reflection of the amount of "adware" on gsn.com.? Regards, [redacted]
The games at GSN are monitored 24/The monitoring is handled in multiple manners and are both manual and automatedWhen there is an error caused by our servers or games an error code is loggedWhen this occurs we will always provide the player with the requested refundThis player has requested many refunds over the years, and in most cases a refund has been issuedWhen refunds are not issued we have provided tips to help her improve her gaming performanceUnfortunately this has led to abusive language towards GSN staffThe player has been warned previously that this will not be accepted and had her account temporarily banned on more than one occasionAt this point we believe it best for both parties that we part ways and end our relationship with the player
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
The major issue was resolved, that is, I was awarded the missing tokens on the major complaintI left it open because on the smaller complaint the company has promised to reimburse me 60,tokens and has failed to do soThe glitches/freezes in the app have not been resolved Regards, [redacted]
User had previously contacted support on a few occasions with a variety of concerns/issuesUser accidentally made a purchase for Tokens on GSN.com and requested a refund due to the errorA refund of that accidental purchase on GSN.com was initiated on the user's behalf so they should receive a credit of those funds within business days from the date that the refund was initiatedUser also had indicated experiencing technical difficulties while playing cash tournaments on WorldWinner.comUser's game history for the month of February was reviewed and user was issued refunds of all of the entries where the game servers confirmed issues were experienced beyond user's controlPlayers may experience technical difficulties on occasion due to various factors - it is the user's responsibility to notify support of such incidentsAll refunds for technical difficulties experienced within cash tournaments will be awarded in Game Credits which can be used to enter additional cash tournamentsUser has been provided with troubleshooting tips to alleviate technical issues on their end - WorldWinner cannot be held responsible for issues experienced beyond our controlAt this time, the user has been communicated to regarding her multiple issues and was credited all of the entries where issues occurred and those issues were confirmed by the Game Servers to be out of the user's possibly controlNo monetary compensation will be awarded to this user, nor will we be able to refund the credit card/ [redacted] payments that user had made since becoming a cash memberUser may withdraw any Real Money winnings they may have available in their account at this timeWithdrawals requested by the user will be credited back to the payment method used to fund the account
Just wanted to let you know that with the exception of a technical issues, all issues have been resolved. If the technical issue is not resolved as per the vendor's instructions, I will connect the BBB again. ThNk you for all of your help. Regards, [redacted]
All of users games played going back to February 1st have been reviewed and for the entries where the game servers confirmed she experienced technical difficulties have been refunded to her in Game CreditsGame Credits can be used to enter additional cash competitions if user chooses to do so - Game Credits cannot be withdrawnA user may check their entire monetary transaction history on WorldWinner.com (not currently available within the WorldWinner Mobile App)User can review/access their WorldWinner Account Statement by doing the following: Log into the WorldWinner account by going to www.worldwinner.com on the web (desktop/laptop computer)Once logged in, click/tap My Account tabOn My Account, click/tap View Account Statement link (left-hand side of My Account) to access the Account StatementOn the Account Statement, a user can see all of the monetary transactions made on their account in order of when the transaction was made (most recent first)User may use the search functions available to view older transactions and can "sort" the transactions by transaction Type as wellIf user has a concern regarding a specific transaction(s) on their account, then they are recommended to submit their inquiry via WorldWinner Help directly for additional investigationBased on the customer comments it is recommended that the user discontinue playing on WorldWinner as the issues users experiencing can be caused by a variety of factors and may continue due to various factors involved