Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do wish they could be more timely in addressing individual complaints.
Regards,
[redacted]
The player was responded to on June 21, 2016 at 10:17 am ET less than an hour after she entered her ticket at 9:35 am. The original response is below:My apologies for the troubles or confusion with how to redeem this promo code.In order to enter this code, please go to the casino (GSN.com) side of...
the site and click on 'My GSN.' You will then see a promo code box in the upper left hand corner; enter the code and click the 'enter promo' button on this page to receive your credits.You may also access this page directly using the following link:[redacted]
*
*
*Our marketing and promotions team has also let us know that for future promotions that are similar in nature, they will be sure include more specific instructions on how to fully complete the promotion.If you have any additional questions or concerns about the promotion or anything else, please let me know right away.The player was also responded to in each and every report she made for this issue. She can either check her ticket history by clicking on her name in the help section after she has logged on to see the responses, or she can check her email, where the responses may have ended up in her Spam mailbox.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have stole another $54,000,000 tokens out of my account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I certainly do disagree with this response. What is not mentioned is that these were from a span of over 6 1/2 years from 28,802 paid game entries that totaled fees of 35,930.85. I have not submitted any requests in nearly 5 months until I had issues with about 2% of my game entries a few days ago. There have been long stretches of months to over a year that I have not submitted requests because I had no issues during those periods. In fact I deposited more money and kept playing in good faith that I would be done right by customer service as a long time and loyal player. There have been periods over these past nearly 7 years where the website had obvious serious issues of glitches, freezing, and lagging, of which I have proof. I have 82 screen shots in which dozens of other players discuss having the exact same issues during times that I received refunds. Many of these are record of the last few months even though I did not request refunds as these issues happened on infrequent occasion to me and I did not request refund at that time. Obviously the support of this website thought I had credible claims during these incidents, in many cases I provided screen shots to prove my case or otherwise I would not have been credited. I will be more than happy to provide any and all of these collected screen shots to the Revdex.com or any other entity whoever it need be. Furthermore I am and have been compliant with the "suggestions" of the support team, some of my screen shots actually show me discussing with other players about making sure those steps were followed along with suggestions from other players on how to make games run smoother, especially during times when the website was experiencing a lot of problems.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This postcard had a deadline of 6/30 and would do me no good now]
Regards,
[redacted]
The manager of the Player Services team that supports the [redacted] app has seen your tickets, and is currently investigating your issue. He has indicated that he will update the tickets as soon as the investigation has been completed into the number of tokens that you have lost on the [redacted] App....
In the meantime tokens have been added to your account that can be played on the gsn.com site. These tokens are not transferable to the [redacted] app however.
The WorldWinner Fraud and Risk Department has been handling this user's case and have been in contact with him regularly regarding the chargebacks that were filed by the user and the ongoing state of his prior account. No additional refunds will be awarded to this user and there are no available...
funds that are pending that will be credited back to the user. All accounts, new and previous, are closed on WorldWinner/GSN and no additional cash accounts may be created and/or used by this user on WorldWinner/GSN in the future.
We are unable to answer these questions in a public forum, and while the submitter may disagree with the reason they were banned (which has been communicated to them) suffice it to say it was multiple violations of our Terms & Conditions.
When there is an issue during a game it is logged in the GSN Cash Games Servers. As a gesture of goodwill GSN Cash Games, despite no errors being logged in the servers, has provided this player with more entry fee credits than they have actually spent. The player has wagered $180.00 over the past 90...
days and we have credited them with $217.40 in game credits. At this point unless an error has been logged in our game servers we cannot provide additional game credits.i
Player Services is only open Monday - Friday, and when you send an e-mail it clearly states that it can take up to 72 business hours to respond. As previously noted your account has been flagged and the Player Services team will respond within the time frame as stated when you send an e-mail/enter a ticket.
This is clearly a misunderstanding as the players account is not closed and she has access to all of her tokens. This player had multiple accounts and we let the Player know that per the terms and conditions she can only have one account. She was provided the list of accounts that she has and...
requested that she pick one. The player picked the account she wished to keep and the other accounts were closed. The password on the remaining account was reset, she was then told to check her inbox for a temporary password.The account she chose to keep is still open and she can access it anytime.
This Player has had their account closed and at this time their [redacted] account is blocked from making purchases on our site. This Player has already filed a chargeback with the issuer of the credit card and they should be in contact with them to resolve the matter. As the funds have already...
been placed in holding with the card issuer pending the investigation, we can not issue any refund. We have disputed the claims with the issuing bank based on our evidence that these were not fraudulent transactions and occurred on her account, with her device, using her credentials in her household.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never used abusive language towards anyone, I'm not that kind of person. Obviously there is problems that are not being caught or I would NEVER have contacted customer service. As soon as I said I was going to document all the glitches I have experienced is when things went south. I love playing on this site, it's really fun and beneficial. All I wanted was to be heard instead my account was closed. I also have never been warned about anything. As I said, being heard is all I want but that doesn't seem to be working. I have attached a glitch that I notice more times than not that makes me wonder if higher ranked players are playing along side of me making winning impossible. As for the glitch while playing Solitare, I can't prove since a records will cause a file too large to attach to there system. I have no problems playing certain games but than there are times where I can't play. I am sadden about my account being closed and still am in shock on how this company deals with loyal customers. Abusive language... shock
Regards,
[redacted]
I would recommend that the Player contact their ISP, or their email provider. We not only sent the responses to every ticket, we also sent a follow-up email from a personal employee account providing the information that had been requested. If the player checks their ticket history as previously noted, and was sent in the email outside of the ticketing system, they will see every response sent.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . Monies to to be refunded to me immediately. I am including a copy of the transaction where I was charged. Please note that it was charged on 2 separate dates. One charge for $20.00 and 1 for $4.99. The original charge was on [redacted] CC # ending in [redacted]. But the monies need to go back to card number [redacted] Exp 08/20 because old card is canceled.
Regards,
[redacted]
This customer's feedback is appreciated and certainly will be passed along to Management for additional review.GSN does not provide any stated guarantees that users will win 'x' amount of the time. Similar to general casino's, the casino-style games on GSN.com are games of luck - where winning and...
losing streaks can occur. There are a variety of games for users to choose from and players can bet as much or as little as they wish - it is entirely up to them. Our customers may play games on GSN.com for free for as long as they like - we do not force users to make purchases - if users run out of Tokens there are various ways to earn free Tokens on the site as well. If a user wishes to purchase Tokens then we offer a variety of Token packages for sale and generally will have promotional offers available to allow players to receive increased Tokens amounts for the same cost. No additional compensation or refund will be provided as requested. If user wishes to pursue a refund of the purchases they made then they should file a dispute with their bank/credit card company directly for assistance.
As it was indicated in the ticket you submitted: "You should receive an e-mail with the temporary password. Please be sure to check your spam folder if the e-mail with the new password does not appear shortly." If you did not receive the e-mail (after checking your Spam folder) then you just needed to reply to your ticket to let us know. I have again reset your password. If the temporary password does not appear in you inbox please check your Spam folder. If it does not appear there please enter a ticket so we can provide additional troubleshooting.
As far back as February 3, 2012 the Player was told that we would no longer award additional credits due to their excessive requests and/or insufficient evidence to support their claims of malfunctions by our servers. This still holds true. When there is evidence we will always provide an entry fee credit.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do wish they could be more timely in addressing individual complaints.
Regards,
[redacted]
The player was responded to on June 21, 2016 at 10:17 am ET less than an hour after she entered her ticket at 9:35 am. The original response is below:My apologies for the troubles or confusion with how to redeem this promo code.In order to enter this code, please go to the casino (GSN.com) side of...
the site and click on 'My GSN.' You will then see a promo code box in the upper left hand corner; enter the code and click the 'enter promo' button on this page to receive your credits.You may also access this page directly using the following link:[redacted]
*
*
*Our marketing and promotions team has also let us know that for future promotions that are similar in nature, they will be sure include more specific instructions on how to fully complete the promotion.If you have any additional questions or concerns about the promotion or anything else, please let me know right away.The player was also responded to in each and every report she made for this issue. She can either check her ticket history by clicking on her name in the help section after she has logged on to see the responses, or she can check her email, where the responses may have ended up in her Spam mailbox.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have stole another $54,000,000 tokens out of my account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I certainly do disagree with this response. What is not mentioned is that these were from a span of over 6 1/2 years from 28,802 paid game entries that totaled fees of 35,930.85. I have not submitted any requests in nearly 5 months until I had issues with about 2% of my game entries a few days ago. There have been long stretches of months to over a year that I have not submitted requests because I had no issues during those periods. In fact I deposited more money and kept playing in good faith that I would be done right by customer service as a long time and loyal player. There have been periods over these past nearly 7 years where the website had obvious serious issues of glitches, freezing, and lagging, of which I have proof. I have 82 screen shots in which dozens of other players discuss having the exact same issues during times that I received refunds. Many of these are record of the last few months even though I did not request refunds as these issues happened on infrequent occasion to me and I did not request refund at that time. Obviously the support of this website thought I had credible claims during these incidents, in many cases I provided screen shots to prove my case or otherwise I would not have been credited. I will be more than happy to provide any and all of these collected screen shots to the Revdex.com or any other entity whoever it need be. Furthermore I am and have been compliant with the "suggestions" of the support team, some of my screen shots actually show me discussing with other players about making sure those steps were followed along with suggestions from other players on how to make games run smoother, especially during times when the website was experiencing a lot of problems.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This postcard had a deadline of 6/30 and would do me no good now]
Regards,
[redacted]
The manager of the Player Services team that supports the [redacted] app has seen your tickets, and is currently investigating your issue. He has indicated that he will update the tickets as soon as the investigation has been completed into the number of tokens that you have lost on the [redacted] App....
In the meantime tokens have been added to your account that can be played on the gsn.com site. These tokens are not transferable to the [redacted] app however.
The WorldWinner Fraud and Risk Department has been handling this user's case and have been in contact with him regularly regarding the chargebacks that were filed by the user and the ongoing state of his prior account. No additional refunds will be awarded to this user and there are no available...
funds that are pending that will be credited back to the user. All accounts, new and previous, are closed on WorldWinner/GSN and no additional cash accounts may be created and/or used by this user on WorldWinner/GSN in the future.
We are unable to answer these questions in a public forum, and while the submitter may disagree with the reason they were banned (which has been communicated to them) suffice it to say it was multiple violations of our Terms & Conditions.
When there is an issue during a game it is logged in the GSN Cash Games Servers. As a gesture of goodwill GSN Cash Games, despite no errors being logged in the servers, has provided this player with more entry fee credits than they have actually spent. The player has wagered $180.00 over the past 90...
days and we have credited them with $217.40 in game credits. At this point unless an error has been logged in our game servers we cannot provide additional game credits.i
Player Services is only open Monday - Friday, and when you send an e-mail it clearly states that it can take up to 72 business hours to respond. As previously noted your account has been flagged and the Player Services team will respond within the time frame as stated when you send an e-mail/enter a ticket.
This is clearly a misunderstanding as the players account is not closed and she has access to all of her tokens. This player had multiple accounts and we let the Player know that per the terms and conditions she can only have one account. She was provided the list of accounts that she has and...
requested that she pick one. The player picked the account she wished to keep and the other accounts were closed. The password on the remaining account was reset, she was then told to check her inbox for a temporary password.The account she chose to keep is still open and she can access it anytime.
This Player has had their account closed and at this time their [redacted] account is blocked from making purchases on our site. This Player has already filed a chargeback with the issuer of the credit card and they should be in contact with them to resolve the matter. As the funds have already...
been placed in holding with the card issuer pending the investigation, we can not issue any refund. We have disputed the claims with the issuing bank based on our evidence that these were not fraudulent transactions and occurred on her account, with her device, using her credentials in her household.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never used abusive language towards anyone, I'm not that kind of person. Obviously there is problems that are not being caught or I would NEVER have contacted customer service. As soon as I said I was going to document all the glitches I have experienced is when things went south. I love playing on this site, it's really fun and beneficial. All I wanted was to be heard instead my account was closed. I also have never been warned about anything. As I said, being heard is all I want but that doesn't seem to be working. I have attached a glitch that I notice more times than not that makes me wonder if higher ranked players are playing along side of me making winning impossible. As for the glitch while playing Solitare, I can't prove since a records will cause a file too large to attach to there system. I have no problems playing certain games but than there are times where I can't play. I am sadden about my account being closed and still am in shock on how this company deals with loyal customers. Abusive language... shock
Regards,
[redacted]
I would recommend that the Player contact their ISP, or their email provider. We not only sent the responses to every ticket, we also sent a follow-up email from a personal employee account providing the information that had been requested. If the player checks their ticket history as previously noted, and was sent in the email outside of the ticketing system, they will see every response sent.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . Monies to to be refunded to me immediately. I am including a copy of the transaction where I was charged. Please note that it was charged on 2 separate dates. One charge for $20.00 and 1 for $4.99. The original charge was on [redacted] CC # ending in [redacted]. But the monies need to go back to card number [redacted] Exp 08/20 because old card is canceled.
Regards,
[redacted]
This customer's feedback is appreciated and certainly will be passed along to Management for additional review.GSN does not provide any stated guarantees that users will win 'x' amount of the time. Similar to general casino's, the casino-style games on GSN.com are games of luck - where winning and...
losing streaks can occur. There are a variety of games for users to choose from and players can bet as much or as little as they wish - it is entirely up to them. Our customers may play games on GSN.com for free for as long as they like - we do not force users to make purchases - if users run out of Tokens there are various ways to earn free Tokens on the site as well. If a user wishes to purchase Tokens then we offer a variety of Token packages for sale and generally will have promotional offers available to allow players to receive increased Tokens amounts for the same cost. No additional compensation or refund will be provided as requested. If user wishes to pursue a refund of the purchases they made then they should file a dispute with their bank/credit card company directly for assistance.
As it was indicated in the ticket you submitted: "You should receive an e-mail with the temporary password. Please be sure to check your spam folder if the e-mail with the new password does not appear shortly." If you did not receive the e-mail (after checking your Spam folder) then you just needed to reply to your ticket to let us know. I have again reset your password. If the temporary password does not appear in you inbox please check your Spam folder. If it does not appear there please enter a ticket so we can provide additional troubleshooting.
As far back as February 3, 2012 the Player was told that we would no longer award additional credits due to their excessive requests and/or insufficient evidence to support their claims of malfunctions by our servers. This still holds true. When there is evidence we will always provide an entry fee credit.