H & R Block Inc., U.S. Headquarters

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Complaint: ***
I am rejecting this response because: I filed my taxes the exact same way the year before and my federal taxes we're garnished then, and you still received your feeAll I hear are a lot of "maybes or ifs" as to why you think this happenedI still haven't been in contact with a single member of your managementYou can't even keep my last name correctWho is Mr***? You obviously don't consider your customers/clients priorities in mind when it comes to doing your businessThe service you provided was not satisfactoryTherefore you consider the needs of retaining that said customerYou have failed to do so in the fact that I am unable to get in touch with any sort of manager to resolve this issueThe failed "call backs", from different located and previously used branches, set up by your contracted call center were never received on my endYour management seems to be hiding behind the so called curtain pulling the strings of your poor incompetent employeesIn any other business that provides the quality of service you provided me would work with the customer on this matterYou have notFrom what the few employees I have been in contact with, this sounds like a very common thing
Regards,
*** ***

Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesWhile we regret that she appears dissatisfied with her experience at H&R Block, we stand by our original response dated November 23, and we refer your office back tot hat response. We respectfully request that this case be closed administratively judged resolved as we do not believe that any further response on our part would be beneficial. Sincerely,*** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because: I was never offered compensation for the round trip miles and hours spent to be treated poorlyI did call back
Regards,
*** ***

Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve
Ms***'s complaint. Sincerely,*** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because: While I did receive the $back that I paid for the faulty HR Block CD-ROM, there was no effort to resolve the problem that so many of us had with itWe were told on the CD-ROM that it could not deal with Marketplace medical insurance issues and advised us to go to an HR Block tax preparer officeI expected when I went there that they would say that they were referring their customers to an office as a remedy for their embarrassingly faulty CD-ROM tax preparation softwareI did not expect to pay $(roughly) for a tax return that normally costs $70! On the phone with the HR Block software personnel, they did state that they had that problem with thousands of CD-ROMs. I think a class action law suit might be in order to deal with this dilemmaThere was nothing offered by the local office to remedy this situationI was requesting a refund of the approximately $They offered to take $off my next year's tax return!!! That's the last place I would go to complete a tax return!!! Even in the office, it was done incorrectly the first time and I had to return after receiving a letter from the IRS. It's their only business and they couldn't get the tax return done correctly either with the CD-ROM or even in the office! There should be a remedy rather just a refund for $for the faulty CD-ROMIt does not address the issue that all these customers who were referred to the office lost all that extra money getting their returns done thereThe CD-ROM should have been able to handle Obamacare medical insuranceThat was a major mess up!!! Owners of stock in this company (HR Block) should think about the value of that investment when the company cannot complete it's primary objective! The software personnel have not been accountable for their mess upAnd the tax preparer office where my complaint was directed simply says it was not responsible so essentially you have one half of HR Block saying they are not accountable for what the other half does and vice-versa! No accountability at all for the firm of HR Block!
Regards,
*** ***

In response to Mr***’s rebuttal, our review determines the rebuttal raises no new issues. A Peace of Mind claim was entered on Mr***’s behalf and was denied 1/30/As stated previously the IRS disallowed Mr***’s expenses due to lack of documentation to support the deductionsTherefore, we stand by our original response dated 2/9/and refer your office back to that response. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of the matter, Ms***'s claim has been approved for the full amount requested in her complaintThe check was sent on Thursday, February 18, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients
seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Ms***'s tax preparation fee of $is in the process of being refunded to her via a manual check. The initial fees she paid were $333.45, $of which was the tax preparation fee, a $discount applied at the office,
(bringing the actual tax prep fee to $298.50) and a non-refundable $RAC fee. The check will be sent out via next day delivery once it has processed and printed for sending. We ask that the Bureau note our above-referenced efforts to resolve Ms***'s complaint.Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Ms***: I do not agree with H&R Block’s decision. I do not think that because I did not pay for their product that they have the right to make mistakes on my taxes. Giving me back my fee for processing my taxes is all well and good, but do they expect me to use that money to pay off my taxes owed due to their mistake? I very dissatisfied with the decision and will file a complaint also with Consumer Affairs. Regards,
*** ***-***

Dear Revdex.com, While we regret any confusion or misunderstanding Mrs*** may have experienced regarding our tax preparation services, our review reflects that Mrs*** selected our Refund Transfer ("RT") productAn RT is a bank deposit product that enables those who select
it to direct the payment of tax preparation fees, outstanding debt and other fees from their income tax refund. In accepting the RDA terms and conditions, Mrs*** directed and agreed that amounts received from either her Federal or State tax refund would be used to pay tax preparation fees owed to usMrs*** also checked a box indicating that she had read and understood the RT terms and conditionsOther disclosures provided informed Mrs*** that: (i) she was not required to select an RT, and (ii) other options were available to her; including, she could have chosen to receive her refund directly from the IRS by paying her tax preparation fees upfrontI have included the RT agreement signed by Mrs*** for referenceWe trust that this response will allow your office to close this file as this debt is valid. However, should you have additional questions or concerns, please do not hesitate to contact me.Sincerely,Destini C***Associate Business AnalystH&R Block

Dear Revdex.com, In response to Ms***’s complaint, the District Manager has contacted Ms*** directly to further discuss this matter and the following was determined; Ms*** came into the office and discussed the difference between ** * ** state taxes as well as the
cost of preparing a return with a tax professionalDuring that time, Ms*** decided not to have her taxes prepared At this time Ms***’s complaint does not warrant a refund of tax preparation fees because she did not file her return in the office We are also unable to refund any tax preparation fees for previous years based on the complaint details and the conversation Ms*** had with the District Manager We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. *** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Hello, I had previously submitted a complaint with Revdex.com against H&R Block requesting a refund for services providedIn the end the resolution was that H&R Block would provide me with a refundThis was about months ago and I still have not received a check for the refund amountComplaint number was ***The amount for the refund should be $
Regards,
*** *** ***

Dear Revdex.com,In resolution of this matter, we have contacted Mr*** directly and reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional
questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, our records reflect that the total amount in which Ms***'s requested has been credited back to her accountShe should allow - business days to receiveAdditionally, we sincerely apologize for Ms***'s overall experience and
are addressing all customer service matters internallyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block ?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,In further review of this matter, an executive decision was made to refund Ms***'s tax preparation fees as requestedWe believe it was the right thing to do in this situationAs such, a check has been mailed to the address on recordIn the event the check is not received or if Ms*** has any further questions or concerns, she may contact the district office directly at ###-###-####.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
H&r block is impossible to get a hold of! They called me once and emailed to an email I can't respond toThere's been to mail to me regarding thisI called them back times and waited on hold hour plus!!! How about they call me back and I put them on hold for a few hoursWill be escalating this much furtherThey are absolutely Rediculous.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
*** ***

In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesMs*** was issued a check in the amount of $as a final resolution
While we regret that she appears dissatisfied with her experience at H&R Block, we stand by our original response dated 8/29/and we refer your office back to that response
We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me

Dear Revdex.com,In resolution to this matter our records reflect that Mr***'s self prepared Married Filing Joint tax return was e-filed and accepted by the IRS on 1/28/2015.We refute Mr***'s statement that our online program had a glitch as there were no known system
failures relating to this matter at that time Records further reflect that the online account was accessed by the client on 4/28/who attempted to prepare an amended return changing the filing status to Married Filing SeparateAs such, when Mr*** contacted our call center the agent was able to confirm the Married Filing Separate status and advised him according. Our investigation concludes that penalties and interest are not warranted in this caseThis was a self prepared return to which H&R Block cannot be held liableWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Quintina MajorsAssociate Business AnalystH&R Block