H & R Block Inc., U.S. Headquarters

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I also wanted to add in what the resolution isH&R Block corporate manager said that within weeks they will refund me my tax feesA check is supposed to be mailed to me at the address I provided themThank you
Regards,
*** ***

Dear Revdex.com, In response to Ms*** complaint, we sincerely apologize for the inconvenienceDistrict Manager Anthony has been contact with Ms***, they agreed on a mutual resolutionAn additional $refund of fees will be sent to Ms***, as well as a tax class for
the coming up season was offeredAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Natalie M*** Associate Business Analyst H & R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because HR Block told us that it will take six weeks before they can give us a statement about our complaintWe already paid for our ** back taxes including the interest to avoid further penaltiesWe could have avoided this hardship if HR block has an efficient process for urgent and important tax issuesWe are very displeased about how they handle customer grievancesThis is a hard lesson learned for a military family. Regards,
*** ***

Dear Revdex.com, In resolution of this matter, Ms***'s claim has been approved for the amount requested in her complaintThe check will be sent out on Friday, June 19, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients
seriously and make every effort to resolve maters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, the ***' claim has been approvedThe check was sent out on February 6, 2016. As a result, we consider this matter resolvedWe assure you we take the concerns of our clients seriously and make every effort to resolve matters
thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com, In response to this matter, our research has shown that there were in fact errors on Ms***'s returnAt this time we have approved a claim for Ms***’s in the amount of $1,We have sent this check out via UPS 2nd Day Air and it should arrive by end
of day 01/04/Tracking number: ***
H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we have done so in this case by approving the claim for Ms***’s as requested As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C*** Associate Business Analyst H&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please let them know it is NOT about the moneyThe fact that this *** has told me one thing and when it comes to facing the music for his actions he tells something different to his superiorsI was lied to and mishandled and the worse for representation of HR Block I was not important enough to have my appointment remembered. So if this complaint is closed it will be at the request of HR Block ,not me, because they have done nothing to answer for the wrongdoings of this representative of their companyHave HR Block check the complaints I have already filed thru their companyThe ones that are closed because I "refused" an offer that was never made and the open ones that they are ignoring
Regards,
*** *** ***

Dear Revdex.com,While we regret that Ms***' appears dissatisfied with her experience at our H&R Block franchise office, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 02/27/and refer your office back to that responseSincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I fully understand H&R's position in this matter, and would expect no less from their companyWhile I take responsibility for my situation, I also expected and paid for far better service than what I received from their representative who did my taxesI expect when I pay the sum of money I paid for a service to include an offer in compromise, that the process be completed, AND the representative to not only keep me informed of the progress, but AT LEAST RESPOND TO ONE OF THE EMAILS AND PHONE CALLS I MADE TO HIM OVER THE COURSE OF MONTHSThis service is unacceptable in any standard of business practice, and I found it to be deplorableI feel if I pay a company to fully perform a service, I expect the job to be completed, and periodic updates on progressAt the least, a response to my communications. I will NOT accept a settlement until my money is returned.
Regards,
Mark ***

Dear Revdex.com: In response to this matter, the Online Support Team has reviewed Mr***’s complaint and issued a refund of the fees he paid for the tax software. Mr***’s check will be mailed 5/11/2015. As a result, we consider this matter resolved
We respectfully ask the Bureau to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Kameron MotenAssociate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Ms***' claim has been approved for the full amount requested in her complaint. The check will be sent out on Thursday, April 9, 2015.As a result, we consider this matter resolvedWe assure you that we take
the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,Please be advised that if anytime a client terminates his/her IRA Account with H&R Block per the terms and conditions a fee assessedHowever, in this case we will waive the onetime fee as a client service gesture and credit back the account to which the original
distribution was depositedExpected timeframe for processing is to business days.As a result, we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, *** ***Associate Business AnalystH&R Block

Dear Revdex.com, In response to this matter, our investigation reflects that Mrs***'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our clientWe sincerely regret that Mrs*** found our
services to be less than satisfactory this tax season and therefore, the Franchisee has met with the ***s as of February 11, to provide forms that will allow the Franchisee to speak with the IRS on their behalfAdditionally, an Amended Return has been prepared and submitted to the IRS for processingThe Franchisee has committed to continue correspondence with the ***s until the issue is fully resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle ***Associate Business AnalystH&R Block

Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mr*** but were unsuccessfulVoicemail messages were left for Mr*** on 9/16/and 9/19/16, advising him to contact our District General Manager directly.If Mr*** should contact Mr*** ***
at ###-###-####, we wil be happy to further assist him and address any concerns he might haveOtherwise, we are unable to further investigate this matter. We ask that the Bureau note our above-referenced efforts to contact Mr*** to discuss his complaint. Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: A $voucher for next year in no way fixes the problem for this current tax seasonI still feel that these fees are not acceptable and that I am being taken advantage of as a consumer.
Regards,
*** ***

Dear Revdex.com,In response to this complaint, our records reflect that Ms***’s refund was direct deposited on 2/11/to the banking information provided on the tax return The client’s banking institution rejected funds back to H&R Block and manual check
was issued on 2/13/to the address on the tax returnAs of date, the check has not been cashed nor has it returned to H&R BlockUnless the check is returned to H&R Block or the check expires in days, we are unable to reissue funds prior to 5/13/due to regulations mandated by our H&R Block BankOur records further reflect that we are in receipt of the check replacement form and have updated the banking information to what Ms*** provided on the form. As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, *** ***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, in their response, they indicate I should receive the check via UPS Next day air by 5/It is now 7:30pm on 5/and no ups letter and *** shows via tracking and 800# customer service that they never received package for mailing as of 5/7pm
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because:The state determined that the the error was H&R Block's fault.I have not been given a refund for my fees.The problem was reported to the company in JulyIt took them until September to find an available employeeThe tax preparer listed on the document was not available in the summerTwo phone conversations were scheduled before an office visit was allowedThe attendant scheduled that appointment days too late.It was their procedures and her availability to do her job that caused the lateness.I should have been recorded the first time I had a conversation with this company
Regards,
*** ***

Dear Revdex.com:In resolution of this matter, H&R Block is currently in the process of assisting Mr***. We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Mr
***’s complaint.Sincerely,*** ***Associate Business AnalystH&R Block