H & R Block Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was never told the shipment was lost. I was told via email you tried to deliver the item, so if it was lost why did you send email saying you tried to deliver it?
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: While I appreciate MrM*** of Lasership for getting back to us, I believe we would not have gotten any information if I had not engaged the Revdex.com and supporting agencies for their assistance. Requesting *** to process a refund is a lame attempt to an obvious inherent problem that Lashership has. I would not expect ***, *** or the USPS to take the easy way out. Having dealt with each one of those package delivery services, they would have done their due diligence in finding my package, so therefore I'm not interested in a refund.Here's the plan going forward, there should be no action required on my part as the customer in resolving this issue:1) Since Lasership has my order and shipping information, MrM*** should notify *** that they initially DID NOT deliver my package as documented, but they have lost it.2) MrM*** will become our CPOC (central point of contact) and on behalf of Lasership purchase and re-order both of my items at no cost to me as the consumer. 3) MrM*** will work with *** to expedite shipment of these items and should use an alternate method shipping, because I'm am not confident In Lasership handling this task.4) MrM*** should provide ongoing communication as this process continues until final resolution and that me as the customer have received these items and is totally satisfied with the outcome.Time is of the essence
Regards,
*** ***

You recently brought to our attention a complaint regarding a mis-delivery to your residence on October 10thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you
any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

---------- Forwarded message ----------From: *** *** Date: Tue, Oct 6, at 1:PMSubject: Complaint #*** RequestTo: ***@myRevdex.com.orgHello *** ***,I would like to request that the complaint #*** be closedI am no longer interested in
pursuing this complaintI thank you for your time and efforts.*** **

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do hope they upgrade their tracking system, or at the very least, use integrity when marking something as delivered or not delivered
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a delivery to your residence on July 21stYou also explained the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully understands the level of stress and frustration this
event created for you especially since these were a birthday gift for your daughter.Unfortunately, as you are aware Lasership never received nor took custody of your shipment into our warehouse and hold no responsibility in this situationLasership has no control or input into what packages are sent to our facilities for delivery by the retailers to their customers.Again, we understand your frustration and apologize that we cannot be of further assistance to you in this matter and suggest you contact the retailer for further investigation.Sincerely,Didier M*** Manager of Delivery Resources

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 12th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Response to Complaint ID ***.Thank you ~Didier M*** ***/fax:###-###-#### ***@lasership.comDecember 8, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID ***
***,You recently brought to our attention a complaint regarding a missing delivery to your home on November 11th along with a series of phone calls you received from a representative of LasershipI want to begin by expressing that Lasership fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this incident has created for you.As you already know, the package was lost with no reasonable expectation of recoveryOur contractual agreement with the online retailer requires that such claims be handled directly through themThey will typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and apologize for what transpired.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a missing and/or late deliveries to you on or about October and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on April 12" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on October 30" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.A Supervisor from our Customer Service Department contacted you to address this issue and assist in understanding your delivery needsFortunately, your package was located and successfully deliveredWe have also updated our database to reflect a signature required for all future deliveries to you.Again, we apologize for your unsatisfactory delivery experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 23thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources