H & R Block Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The package was received at 3:18am Saturday, December 17, in Beltsville I tracked that package everyday and it was said to be delivered everyday until Friday, December 23, when the system said, "ON ITS WAY" so I assumed that was the delivery date The package never came on December 23rd, so I checked the site on the 24th and it said the same thing and nothing Someone working for Lasership scanned that package to be loaded on the truck and go out for delivery and the driver with assistance stole my package I know how the smaller companies as such work which I try to go with *** or *** This is confirmation to never use *** Online if they use Lasership for home delivery and to do store pickup only With the number of calls and inquiries made they never returned a call until after I filed a formal complaint It's a cover-up, it's unacceptable and I want that package for my daughter who was disappointed on Christmas AND a refund.We've shipped your orderHelp CenterMy AccountHello ***,Thanks for your recent orderThe items below are on their wayIf you ordered multiple items, they may ship separatelyYou can track their progress in your account.After reviewing the details below, visit our Help Center if you have any questionsPlease do not reply to this emailThis mailbox is unmonitored.-Your *** Customer Care Team Shipment 1Arrives by: Fri, Dec 16Lasership tracking number:***Shipping to:*** *** *** AvenueBerwyn Heights, MD 20740Track ShipmentIt may take 24-hours before tracking information is updated.ItemQtyPriceTotal*** *** Nonstick 12-Piece Cookware Set, Red1$54.92$54.92$54.92Return Code: ***See our return policy or contact customer care. Order detailsBilling address:*** *** AvenueBerwyn Heights, MD 20740Date:Dec 15, 2016Payment method:*** - 3555Order #:***Order total:$64.19TrackingArrived at FacilityDETAILTracking Number(s): *** Weight: lbsEstimated Delivery Date: 12/23/2016Destination: COLLEGE PARK, 20740-MD USSHIPMENT PROGRESSLocationDateTimeEventBELTSVILLE, MD US12/17/20163:amArrived at LaserShip FacilityPAULSBORO, NJ US12/16/20168:pmLaserShip Origin ScanUS12/15/20165:pmShipment information received by LaserShip
Regards,
*** ***

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 30thYou also explained the dissatisfaction and difficulty you experienced when contacting, interacting and lack of response from and with our customer service team.I want to begin
by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly with themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand-Again, we apologize for your unsatisfactory experience.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 12th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

---------- Forwarded message ----------From: *** *** Date: Tue, Oct 6, at 1:PMSubject: Complaint #*** RequestTo: ***@myRevdex.com.orgHello *** ***,I would like to request that the complaint #*** be closedI am no longer interested in
pursuing this complaintI thank you for your time and efforts.*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a delivery to your residence on July 21stYou also explained the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully understands the level of stress and frustration this
event created for you especially since these were a birthday gift for your daughter.Unfortunately, as you are aware Lasership never received nor took custody of your shipment into our warehouse and hold no responsibility in this situationLasership has no control or input into what packages are sent to our facilities for delivery by the retailers to their customers.Again, we understand your frustration and apologize that we cannot be of further assistance to you in this matter and suggest you contact the retailer for further investigation.Sincerely,Didier M*** Manager of Delivery Resources

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do hope they upgrade their tracking system, or at the very least, use integrity when marking something as delivered or not delivered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Also my replacement package was delivered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on April 12" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding delivery issues to your residence on August 23' and the dissatisfaction with the status and tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.In order to satisfy our contractual obligations with *** in regards to Proof of Delivery, we must obtain a valid physical signature, printed name and addressIf a recipient is not available to sign for the delivery, a “Driver Release Agreement” can be left adhered to the doorThis release form is a *** document and can be obtained directly from ***.Our records indicate that your package was successfully delivered on 8/28/and signed for by you.In reference to the scan that produced the update “Unsafe to Leave”, this was simply an error by our driverWe apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 23thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Response to Complaint ID ***.Thank you ~Didier M*** ***/fax:###-###-#### ***@lasership.comDecember 8, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID ***
***,You recently brought to our attention a complaint regarding a missing delivery to your home on November 11th along with a series of phone calls you received from a representative of LasershipI want to begin by expressing that Lasership fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this incident has created for you.As you already know, the package was lost with no reasonable expectation of recoveryOur contractual agreement with the online retailer requires that such claims be handled directly through themThey will typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and apologize for what transpired.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 28th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier M*** Manager of Delivery Resources