H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 23thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur Customer Service Manager made attempts to contact you to no availA voicemail with her direct line and email were left for you so that you may bypass the investigation processWe are eager to assist.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 14th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

January 15, 2016*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your office on December 13thYou also explained
the dissatisfaction and difficulty you experienced attempting to contact customer service and the information received once you were able to speak with a representative.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely, Didier M*** Manager of Delivery Resources

January 4, 2016*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K STNW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 18"You also
explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the shipment.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com

Dear *** ***,You recently brought to our attention a complaint regarding delivery issues to your residence, inaccurate tracking information and lack of assistance in initiating an investigation into the location of a package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team responsible for delivering to your area has been advised of your complaint and will make the necessary adjustments to protocolAfter discussing these issues with you, our Customer Service Center Manager has added your delivery information to our database in an effort to avoid future issuesWe are confident the measures taken will eliminate these issues.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Complaint ID ***Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused,Didier M*** Manager of Delivery Resources

July, 2015You recently brought to our attention a complaint regarding the loss of your package on June 23rd and the disappointment with the accuracy of tracking information providedYou also explained the difficulty you experienced obtaining accurate information regarding an attempt to investigate
what transpired that day.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent and are reviewing potential breaches in delivery protocolUnfortunately, we are unable to honor your request for a refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $30,gift card as further recognition of your unsatisfactory experience.SincerelyDidier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 16"You also explained the dissatisfaction and difficulty you experienced when contacting and interacting with customer service.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand.Again, we apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

October 7, 2016You recently brought to our attention a complaint regarding a missing delivery to your residence on October You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M.Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 22"You also explained the dissatisfaction you experienced with the tracking information you regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driverAny distortion of the facts is never out intent.Although the GPS scans from the delivery are accurate to the delivery address, it still has not been receivedAnd regarding the assertion from *** that you were “violating rules”, we are not involved in any relations between them and their customersTherefore we cannot legally address that particular concern.Unfortunately, the package is missing with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a monetary demand.We understand your experience was less very frustrating and again apologize for all that transpired.Didier M*** Manager of Delivery Resources

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me, but there is nothing further that this company will do and I cannot continue this complaint for a package that I have now worked out with the seller to be resentLasership will not accept responsibility for the negligence of their delivery carriers and***@***.com there is nothing further I can do
Regards,
*** ***

January 20, 2016*** *** ***C/o *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a damaged yard ornament by one of our delivery personnel at
your home on January 2ndYou also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the damage for this item.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe conducted an investigation into this occurrence and forwarded our findings to our Claims Department.Your claim in the amount of $will be honored and a check will be forwarded to you within the next hours.Again, we understand your experience was less than adequate and apologize for the unfortunate turn of events.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

January 20, 2016*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a damaged yard ornament by one of our delivery personnel at your home on January 2ndYou also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the damage for this item.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe conducted an investigation into this occurrence and forwarded our findings to our Claims Department.Your claim in the amount of $will be honored and a check will be forwarded to you within the next hours. Again, we understand your experience was less than adequate and apologize for the unfortunate turn of events.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax ###-###-#### www.iasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 20th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the response I received from he company is a lieThe package came the next day so they had it in their possession and just didn't deliver it until the next day or very late at night which makes the perishable package uselessLasership has a history of lying based on the fact that they mark packages as delivered when they are not, give information over the phone and now give messages in writing to the Revdex.comThe message Lasership sent shows that they didn't investigate and tried to lie to cover up extremely poor serviceI would like an explanation from lasership that can fully explain why it took my package or more hours to get my perishable package delivered once it left its facility that is only minutes away.
Regards,
*** ***

December 29, 2016Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources