H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

Laser ship will not acknowledge the problemWhen someone actually answers the phone the customer service reps are rudeWhen I explained the situation I received different versions of what would happen before he hung up on me. I have emailed them times as directed with no response from LaserShipI was told the package was coming *** not LasershipThis is not the first time I have paid for something and not received it via LaserShip. I am very DISSATISFIED!!!!!!!!!!!!!!!!

Dear *** ***,You recently brought to our attention a complaint regarding a delivery to your residence on May13th and the accuracy of the tracking information you received. You also mentioned your negative experience when contacting customer service for assistance in locating the
package. Allow me to begin by expressing that Lasership fully acknowledges and apologizes for the events that transpired and we understand the level of stress and frustration this incident has created for you.We have several members of our operations team working with the driver to locate the package along with the Manager of our Customer Service Division, Carrie P***, who I am told has been in contact with you with updates. Our intention and hope is to locate your package however if our efforts are unsuccessful, we will work with you to achieve reasonable resolution.Again, we apologize for your unsatisfactory experience.Sincerely,Didier M***Delivery Resources Manager

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on November 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for youThe GPS scan of your package is accurate to your address.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

December 8, 2015*** *** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on
September 24"You also indicated ***'s was unable to resolve the issue for youWe conducted an internal investigation and were not able to recover your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is not our intent.Unfortunately, we are unable to honor your request an adjustment to your credit account, Our agreement with the retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactoryexperience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** *** ** *** ***

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your building on or about December
23rdYou also explained the dissatisfaction and difficulty you experienced attempting to reach customer Service for assistance.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on May and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand,We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding missing deliveries to your residence on April 8th & 9thYou also explained inaccuracies with regards to the tracking information you received from both the website and the representative you spoke with days later.I want to
begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never out intent.Unfortunately, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired. Sincerely;Didier M*** Manager of Delivery Resources

From: *** ***Date: Tue, Sep 29, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.org***,Carrie (sp?) Coleman from LaserShip contacted
me about my recently-filed complaint (# ***). I am satisfied that Carrie is/has taken care of the problem and she has provided me with her direct contact information so that I can call her in the event that I experience any future issues. I consider the issue fully resolved; please close my complaint.Thank you and best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and, although it simplifies our experience with LaserShip, we have no choice but to accept their response that the package was lost. As noted, our concern was the company's lack of responsiveness to numerous phone calls and emails as well as a tracking system that was inaccurate. *** has refunded our money while waiting for LaserShip to respond. If at all possible, we will avoid any use of LaserShip and hope that *** will reconsider subcontracting with a company that has such poor customer service
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about October 19" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I appreciate the acknowledgement of the problem, but still am left without recourse. Several vendors that I use for products that are essential for me use Laser Ship as their only free shipping option. Because of LaserShip's inability to deliver to me at my home address on multiple occasions, I either must incur additional cost to use *** or stop using vendors who contract with LaserShip.Since there is no problem with ***, *** or the United States Postal Service finding my address and successfully delivering packages -- I am looking for LaserShip to resolve the problem, not simply acknowledge it. I sincerely appreciate Revdex.com's help with this. I was getting no coherent response at all until now. I hope you will continue to help me.
Regards,
*** ***

Dear Ms***,We apologize for any confusion our response has created for you. This was not intended to be interpreted as a "hit and run" reponse.You stated in your rejection that we used plural tense when your complaint used the single tenseAfter further review of your original complaint, you stated the following:"I two clinical deodoratnts from ***""They were to be delivered to me last week....""I told *** that I didn't want the second one, so they told me to refuse one of the deliveries." "BOTH of my packages were never given to me."We only responded in plural because your complaints uses plural tense throughout. As for your request for reimbursement, our contractual agreement is not to issue refunds directly to customers. As explained in our response, your reimbursement is handled directly with the online retailer who will in turn request reimbursement from Lasership.Again, we apologize for this unfortunate incidents.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Yes fortunately *** *** was very accommodating and gave me a refundI just wanted to do everything I can to bring Lasership's bad business tactics (and possible theft of packages) to light

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The seller is not at fault for the lost in my opinion. The shipping company is at fault. If I have to get my lawyer involved I will. I did not want it to come to thisI want the shipping company to pay for this lost
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***