H & R Block Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because this is an unacceptable response. If your business is shipping packages, how are so many packages being lost? This is a pattern with your company, not an isolated incident. I have read hundreds of complaints that are similar to mine.
Regards,
[redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].     A resolution to my complaint was received from [redacted], and I'm certain its's because I was persistent in letting both sides know that I was getting the short end of the stick.  Both initially sent me to the other respective company.  This was not good, and not fair to me, the customer, after I had paid hard earned cash for Christmas gift, that I never received, and would now have to search for another deal. While I accept, and appreciate the letter of acknowledgement from Manager Didier M[redacted]; I have a few suggestions for consideration.   I strongly suggest that the Manager view the numerous complaints against their company.  The D- rating for LaserShip from Revdex.com is most definitely something to be  considered.  As a customer, I check the ratings of business before buying.  I would also ask that the company consider updating the website such as in my case.  If the website had been updated to reflect what I had been told verbally, and in writing, [redacted] could have assisted me.  I had never heard of LaserShip before December 2, 2016, and since reading the numerous negative complaints, I know that I will now ask who the carrier is before placing future orders.  
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 1 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 23 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 12th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  This is their standard response to EVERYONE who has filed complaint (close to 400 people, many of them recent).  Just read the numerous other complaints directed at this company right here on this website.  They never know what happened to the package, they say they have no idea what happened to the package and to contact the seller for a refund.  if so many packages are going missing, where the heck are they going?  who is keeping them?  Do a google search on this company and read up on how this is their standard mode of operating.    I dont know how they are still getting away with it!!  even the [redacted] did an article on it.  completely unacceptable.  Will make sure in future, anyplace I order from does NOT use Lasership.  
Regards,
[redacted]

[redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on October 30" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We...

understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.A Supervisor from our Customer Service Department contacted you to address this issue and assist in understanding your delivery needs. Fortunately, your package was located and successfully delivered. We have also updated our database to reflect a signature required for all future deliveries to you.Again, we apologize for your unsatisfactory delivery experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a package containing medication that was not delivered to your residence on November 30th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully...

acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Because we are not a national/international carrier such as [redacted], we are unable to negotiate entry to military installations or any other federal property. Our drivers must call from the main gate and wait for someone to come for the package. Also, we do not determine what the online retailer ships to us for delivery or why they may have switched your medication from [redacted] to Lasership. We are not permitted to request your shipment be switched back to [redacted] as that request can only be initiated by you.We understand your experience was less than adequate and again apologize for the inconvenience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a mis-delivery of your package on July 16th. You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Our operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your area. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M[redacted] Manager of Delivery Resources

Dear Ms. [redacted],We apologize for any confusion our response has created for you.  This was not intended to be interpreted as a "hit and run" reponse.You stated in your rejection that we used plural tense when your complaint used the single tense. After further review of your original complaint, you stated the following:"I two clinical deodoratnts from [redacted]""They were to be delivered to me last week....""I told [redacted] that I didn't want the second one, so they told me to refuse one of the deliveries."  "BOTH of my packages were never given to me."We only responded in plural because your complaints uses plural  tense throughout.  As for your request for reimbursement, our contractual agreement is not to issue refunds directly to customers.  As explained in our response, your reimbursement is handled directly with the online retailer who will in turn request reimbursement from Lasership.Again, we apologize for this unfortunate incidents.

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 18" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 28 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 29th. You also explained the dissatisfaction with the answers provided by customer service.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpired. We...

understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent. Please be assured the 48 hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly with them. Please be assured the 48 hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.We fully understand that your experience was less than adequate and would like to offer an [redacted] Gift Card in the amount of $25.00 as further recognition of your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Would have been easier if they responded to one of my many inquiries. But I understand the hectic time of year.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because LaserShip's response lacked acknowledgment of accountability for their massive error. The package was marked delivered as of Friday, June 10 at 7:40 pm.  In fact, the package was not delivered until Sunday, June 12. On Monday, 6/13, I received a phone call from LaserShip's customer service and was informed that the driver indicated the package was left near "white planters".  After pulling up a street view of my building, the representative was able to deduce that the package was left at the building next door.  This is completely unacceptable, as a company that is in the business of delivering packages, how can such an issue occur?  Not only did the system falsely reflect a delivery that never occurred, how can a package be left outside (on a busy street) at the wrong address?  I understand mistakes happen; however, I paid for this package to be delivered Friday, June 10. I did not find it until 3 days later. 
Regards,
[redacted]