H & R Block Inc.

Hi,My issue has been resolved.Thank you.*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

Didier M***/fax*** ***@lasership.comDecember 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10th FloorWashington DC 20005Case ID 11018657*** ***,You recently brought to our attention a complaint regarding
a missing delivery to your home on or about December 24thYou also explained the dissatisfaction with and inaccuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.iasership.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This is the same generic response you have given to every complaint you’ve received so farIt’s obvious to me that you didn’t bother to look into the issue or even attempt to resolve it! File for bankruptcy and close for the sake of all unlucky consumers who have the misfortune of doing business with you
Regards,
*** ***

Response to Complaint ID ***.Thank you ~Didier M*** ###-###-####/ fax.###-###-#### ***@lasership.comDecember 16, 2015*** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case IÍD ***
***,You recently brought to our attention a complaint regarding missing and/or delayed packages to your residence on November 30" and your interaction with customer serviceYou also explained the issues you have with the accuracy of tracking information on our Website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with *** *** ** ***Further, the details of your encounter with customer service forwarded to and is being handled by our Customer Service Manager.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery ResourcesWoodford Road, Vienna, VA Phone ###-###-#### Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They are providing a answer In fact someone from the town in which I work found the package on their front lawn - nowhere near my address and brought the package to me They did not lose the package - they delivered it to a wrong address as is their pattern from all of the complaints which can be found here and on the internet
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to left in the lobby of your building on October 28th and the dissatisfaction with the package not being brought directly to your door.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, unless “Signature Required' is not stipulated in the delivery instructions forwarded to us by the online retailer, packages may be left in the lobby of apartment/condo buildings without a signatureThe GPS scan of your package indicates that the package was scanned at your address and therefore mis-delivery is unlikely.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 9" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 14" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The seller is not at fault for the lost in my opinion. The shipping company is at fault. If I have to get my lawyer involved I will. I did not want it to come to thisI want the shipping company to pay for this lost
Regards,
*** ***

Good Afternoon,To further clarify the response submitted on 4/28/16, Ms***'s original claim stated that her initial attempts to contact *** for a refund were declined thus initiating her complaint with the Revdex.com.Our response is that Ms***
should resubmit her claim / request for refund directly to *** as they will contact our claims department for reimbursement. The investigation into her complaint found that she was entitled to a refund however that must be handled through *** and not Lasership. Our claims department deals directly with ***. Thank you ~

Aftrenoon ** ***After filing a complaint today against lasership, a very nice manager from their company ms m*** called me back and resolved the issueSo I would like to cancel my complaint please. Thank you for your time.*** *** Clain id# ***

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on November 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for youThe GPS scan of your package is accurate to your address.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They indicated that the package was indeed left at my door but scanned incorrectly so the tracking info said "back door"If the driver would have knocked or rang the doorbell we would not have this issue if in fact they were at my doorWhen I saw the updated tracker minutes after supposed delivery, I checked by my door and no package was there.Second, the company representative did not even address their customer service rep hanging up on me.Third, in the company's response they thought it necessary to bring up the refund policyThis is not relevant as my initial complaint mentioned nothing about this as I knew I would have to go through *** for that.So in addition to my request of training employees on package delivery and call center etiquette, I think the company would do well to have the person that responds to Revdex.com complaints trained on actively reading the complaints, responding to what is in the complaint, as well as not providing a misdirecting response by bringing up issues that were not in the complaint to begin with
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the guaranteed delivery date given to you by the online retailer from whom you purchased was Labor DayAs of that date/holiday we had not yet received your shipment from the retailer into our facilityThe Manager of our Customer Service left word for you that your package has since been received and successfully delivered to the Leasing Office.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: While I appreciate MrM*** of Lasership for getting back to us, I believe we would not have gotten any information if I had not engaged the Revdex.com and supporting agencies for their assistance. Requesting *** to process a refund is a lame attempt to an obvious inherent problem that Lashership has. I would not expect ***, *** or the USPS to take the easy way out. Having dealt with each one of those package delivery services, they would have done their due diligence in finding my package, so therefore I'm not interested in a refund.Here's the plan going forward, there should be no action required on my part as the customer in resolving this issue:1) Since Lasership has my order and shipping information, MrM*** should notify *** that they initially DID NOT deliver my package as documented, but they have lost it.2) MrM*** will become our CPOC (central point of contact) and on behalf of Lasership purchase and re-order both of my items at no cost to me as the consumer. 3) MrM*** will work with *** to expedite shipment of these items and should use an alternate method shipping, because I'm am not confident In Lasership handling this task.4) MrM*** should provide ongoing communication as this process continues until final resolution and that me as the customer have received these items and is totally satisfied with the outcome.Time is of the essence
Regards,
*** ***

You recently brought to our attention a complaint regarding a mis-delivery to your residence on October 10thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you
any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was never told the shipment was lost. I was told via email you tried to deliver the item, so if it was lost why did you send email saying you tried to deliver it?
Regards,
*** ***

Yes I have, I called to get them to send me a new package but as the item is sold out, they couldn'tThey did issue me a refund, but that's not what this complaint against LaserShip is aboutThey stole my package, one that I can't get a replacement for