H & R Block Inc.

Ms***,You recently brought to our attention a complaint regarding two missing deliveries to your residence on April 2ndYou also explained the dissatisfaction and difficulty you experienced when contacting, interacting with our customer service team in an attempt to locate your packages.I want
to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent.Fortunately, the packages were deliveredOur agreement with the online retailer requires that such claims be handled directly with themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand.Again, we apologize and as a measure of good faith, we would like to issue an *** Gift Card in the amount of $for your unsatisfactory experience.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on January 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** Manager of Delivery Resources

From: *** ***Date: Tue, Sep 29, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.org***,Carrie (sp?) Coleman from LaserShip contacted
me about my recently-filed complaint (# ***). I am satisfied that Carrie is/has taken care of the problem and she has provided me with her direct contact information so that I can call her in the event that I experience any future issues. I consider the issue fully resolved; please close my complaint.Thank you and best regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, because not only do I have in WRITING now their "ACKNOWLEDGEMENT" of my claim, and I DO expect to receive an IMMEDIATE refund of my money with a DAY or so. If I do not, I will go to the Media and more with this, all who are waiting. Its a shame that *** has Vendors who will actually rip off their Customers. I have forwarded this information to their Corporate Governance. I look for an IMMEDIATE refund from you via the card I used, or by CERTIFIED MAIL
Regards,
*** ***, EsquireAttorney At Law*** *** & Associates

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 20th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 5' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do hope they upgrade their tracking system, or at the very least, use integrity when marking something as delivered or not delivered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

This complaint was responded to on Tuesday, April 11th. We should not be receiving this notification

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 10thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you this has been escalated to the proper channels.Fortunately, a neighbor found the package and returned it to you in good faithSecondly, the vendor replaced the item and it was delivered directly to you and not left.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M*** Manager of Delivery Resources

Mr***, We are unable to find your name or your address in our system which leads us to believe there was an error in the information transfer from the retailer to us. Without an actual tracking # from you, we are not able to investigate. Your package may infact be in our facility
in Charlotte. Our agreement with the online retailer is that we do not deliver any packages that are not included in the data transfer we receive containing all accountable items.Thank you ~

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on April 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 30thYou also explained the dissatisfaction and difficulty you experienced when contacting, interacting and lack of response from and with our customer service team.I want to begin
by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly with themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand-Again, we apologize for your unsatisfactory experience.Didier M*** Manager of Delivery Resources

January 20, 2016*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a damaged yard ornament by one of our delivery personnel at your home on January 2ndYou also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the damage for this item.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe conducted an investigation into this occurrence and forwarded our findings to our Claims Department.Your claim in the amount of $will be honored and a check will be forwarded to you within the next hours. Again, we understand your experience was less than adequate and apologize for the unfortunate turn of events.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax ###-###-#### www.iasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***